10965: IT Service Management with System Center Service Manager Training is aimed at professionals to teach them skills that are needed to launch and configure System Center 2016 Service Manager.
Course Price : $2575 Per Participant
Note: This course is retired, Please contact Microtek Learning Consultant or email us at info@microteklearning.com for assistance.
10965: IT Service Management with System Center Service Manager Training is aimed at professionals to teach them skills that are needed to launch and configure System Center 2016 Service Manager.
In this technical course, students will learn to configure Service Requests, change activity, and release management.
We have also developed an enterprise training program for corporate organizations. It teaches how to build customized Service Manager Forms and configure reporting and analysis.
By the end of the course, professionals will be able to troubleshoot the Service Manager and execute disaster recovery. It guides on automation of the business functions and processes with Service Manager and Orchestrator.
This training program is suitable for professionals who have experience with Service Managers and want to transform their skills to the next level.
This training is designed based on the objectives of the course variant 10965D.
Courses
Years of Experience
Global Learners
The course is designed for existing data center and cloud admins who are relatively new to Service Manager in System Center 2016.
The course is also suited to those who are familiar with the System Center (2016) Service Manager but want to know more about it to gain further skills.
Microtek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).
Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.
For dates, times, and location customization of this course, get in touch with us.
You can also speak with a learning consultant by calling 800-961-0337.
In this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2016 Service Manager can be used to implement them in your organization. You will also learn some of the key business drivers behind IT Service Management.
After completing this module, students will be able to:
In this module, you will learn about the key components and architecture of Service Manager, including the hardware and software requirements. You will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.
Lab: Installing System Center 2016 Service Manager
Lab: Upgrading to System Center 2016 Service Manager
After completing this module, students will be able to:
In this module, you will learn many of the key features and concepts that will help you understand how to configure important functions in Service Manager.
Lab: Configuring Service Manager for StockTrader and DinnerNow
After completing this module, students will be able to:
In this module, you will learn some of the key configuration tasks that should be performed in Service Manager in order to customize it for your environment.
Lab: Configuring Service Manager For Your Environment
After completing this module, students will be able to:
Connectors in Service Manager provide a key function in populating the Service Manager CMDB. For example, the Operations Manager CI Connector imports discovered objects such as web sites and databases into Service Manger so that they can be added to work items such as Incidents and Change Requests
Lab: Configuring Connectors in Service Manager
After completing this module, students will be able to:
In this module, you will learn how to differentiate an issue that occurs in the IT environment between an incident and a problem. You will also learn how to configure incidents and problems, which includes creating templates that can be used to auto-populate Incident forms.
Lab: Configuring Incident and Problem Management
After completing this module, students will be able to:
In this module, you will learn how Service Manager manages changes in the IT environment by using Change Requests. This includes creating and managing Activities such as Review Activities that are used to approve or reject changes. You will also learn how Release Records are used to group, schedule and develop approved changes.
Lab: Configuring Change and Release Management
After completing this module, students will be able to:
In this module, you will learn all aspects of Service Request fulfillment within Service Manager with the exception of Service Level Management which is covered in module 10.
Lab: Configuring Service Requests
After completing this module, students will be able to:
In this module, you will learn how Orchestrator and Service Manager can be used to automate business processes.
Lab: Automating IT Processes in Service Manager
After completing this module, students will be able to:
In this module, you will learn how Service Level Management is implemented in Service Manager.
Lab: Configuring Service Level Management
After completing this module, students will be able to:
In this module, you will learn how to run reports in Service Manager, including how to manage and maintain the data warehouse jobs and cubes on which reports rely on. Additionally, you will learn how to perform advanced analytics on cube data by using Excel and SharePoint.
Lab: Configuring Reports and Analyzing Service Manager Data
After completing this module, students will be able to:
In this module, you will learn some of the advanced troubleshooting techniques used to resolve problems in Service Manager. You will also learn how to perform disaster recovery for failed Service Manager components, such as the Service Manager databases.
Lab: Performing Disaster Recovery in Service Manager
After completing this module, students will be able to:
In this final module, you will learn how to use the Service Manager Authoring Tool to create new and customized forms in Service Manager.
Lab: Creating Customized Forms by Using the Authoring Tool
After completing this module, students will be able to:
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