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10965: IT Service Management with System Center Service Manager Training


System Center



Course Description

10965: IT Service Management with System Center Service Manager Training is aimed at professionals to teach them skills that are needed to launch and configure System Center 2016 Service Manager. In this technical course, students will learn to configure Service Requests, change activity, and release management. We have also developed an enterprise training program for corporate organizations. It teaches how to build customized Service Manager Forms and configure reporting and analysis. By the end of the course, professionals will be able to troubleshoot the Service Manager and execute disaster recovery. It guides on automation of the business functions and processes with Service Manager and Orchestrator. This training program is suitable for professionals who have experience with Service Managers and want to transform their skills to the next level.

This training is designed based on the objectives of the course variant 10965D.

  • Describing Service Manager 2016.
  • Upgrading to Service Manager 2016.
  • Installing Service Manager 2016.
  • Explaining the use of cases of Service Manager 2016.
  • Configuring basic settings of Service Manager 2016.
  • Configuring Problem and Incident Management.
  • Configuring Activity, Release and Change Management.
  • Configuring and Managing Service Requests.
  • Using Orchestrator and Service Manager to automate business processes.
  • Configuring Service Level Management.
  • Customizing Self-Service Portal.
  • Creating Reports and Analyzing Data using Service Manager.
  • Performing disaster recovery and advanced troubleshooting in Service Manager.
  • Customizing Service Manager Forms.
Who Should Attend?

The course is designed for existing data center and cloud admins who are relatively new to Service Manager in System Center 2016. The course is also suited to those who are familiar with the System Center (2016) Service Manager but want to know more about it to gain further skills.

Course Details
  • Start Date: May 03, 2021
  • Duration: 5 Days
  • More Schedules: Click
  • Certification: NO
  • Enrolled: 1741
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