MS Windows
$2575
Per Participant
Note: This course is retired. MD-100T00: Windows Client is the replacement course for 10982: Supporting and Troubleshooting Windows 10.
10982: Supporting and Troubleshooting Windows 10 Training contains an in-depth explanation of the knowledge and skills that are important to troubleshoot and support Windows 10 PCs and devices in a Windows Server domain environment. This technical course helps in developing a conceptual understanding of Windows 10 functions, and their utilization in an Active Directory environment. Check out the Enterprise Training program, which is perfect for organizations and companies, 10982: Supporting And Troubleshooting Windows 10 Training teaches professionals to plan hybrid configuration with Exchange Online and Exchange Server and also guides them in execution of an Exchange Server hybrid deployment. Throughout the course, students will learn to launch OneDrive and SharePoint for Business in a hybrid environment and deploy different authentication procedures in a hybrid Office 365 deployment.
This training is designed based on the objectives of the course variant 10982D.
Prior to attending this course, students must have:
The primary audience for this training is EDST professionals who provide Tier2 assistance to the users functioning on Windows 10 personal computers within the Windows domain environment.
The secondary audience for this training is Information Technology professionals who support and administer Windows 10 devices, desktops, associated network, and users for other resources. Moreover, students who are seeking to get certification for these exams can avail advantages from the following course:
Microtek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).
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For dates, times, and location customization of this course, get in touch with us.
You can also speak with a learning consultant by calling 800-961-0337.
This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.
Lab: Using Troubleshooting Tools
After completing this module, you will be able to:
This module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
Lab: Troubleshooting Startup Issues
Lab: Recovering BitLocker-Encrypted Drives
After completing this module, you will be able to:
This module describes how to resolve issues related to operating system services and how to recover a computer.
Lab: Performing System Recovery
After completing this module, you will be able to:
This module explains how to resolve issues related to device drivers and hardware devices.
Lab: Troubleshooting Hardware and Device Driver Issues
After completing this module, you will be able to:
This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lab: Troubleshooting Remote Computers Through Remote Desktop
Lab: Troubleshooting a Remote Computer By Using Windows PowerShell
After completing this module, you will be able to:
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Lab: Resolving Network Connectivity Issues
After completing this module, you will be able to:
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lab: Troubleshooting Issues with Group Policy Application
After completing this module, students will be able to:
This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.
Lab: Troubleshooting Sign-In Issues
Lab: Configuring and Troubleshooting the Application of User Settings
After completing this module, you will be able to:
This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lab: Troubleshooting VPN Connectivity
After completing this module, you will be able to:
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.
Lab: Troubleshooting File-Access Issues
Lab: Troubleshooting Printer Issues
Lab: Configuring and Troubleshooting File Synchronization
Lab: Recovering data
After completing this module, you will be able to:
This module explains how to troubleshoot application installation-issues and problems in desktop and Microsoft Store apps. This module also describes how to resolve issues with Internet Explorer and Microsoft Edge browsers.
Lab: Troubleshooting Desktop Apps
Lab: Provisioning a Kiosk device
After completing this module, you will be able to:
This module describes how to troubleshoot activation and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
Lab: Maintaining Windows 10
After completing this module, you will be able to:
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