By: Microtek Learning
Sep. 21, 2021
Last Updated On: 1 Apr, 2022
In today's business era, they try to connect CRM and ERP, i.e., Customer Relationship Management and Enterprise Resource Planning abilities into one, so that anyone can use them.
The best solution for that is Microsoft Dynamics 365, a cloud-based CRM and ERP that offers a complete series of tools to streamline business communication. The new updates improve and help enterprises meet their sales, marketing, and customer service team's goals.
This blog will discuss how you can use Dynamics 365 to enhance business and obtain powerful insights about your customers.
Microsoft Dynamics 365 supports companies expedite business relationships with customers, candidates, and team members. It's a cloud app that improves businesses processes from sales to operating to accounting.
With the help of Dynamics 365 training, professionals can use the practical tools for productivity and improve customer relationships and go ahead in the business. It can also use features like valuable executive insights into performance and opportunities throughout its business intelligence platform.
How do you determine whether Microsoft Dynamics 365 is the right fit for your organization and helps you compete with products?
Let's discuss the seven top benefits of Dynamics 365:
1. Easy to Use and Deploy
Businesses can use Dynamics 365 in a cloud or hybrid cloud environment. It helps you manage and deploy in every possible way according to your resources and budget.
It is perfect for businesses with a BYOD policy. Professionals can access their Microsoft Dynamics 365 app from Outlook, a web browser, or other devices.
2. Fully Blends with Microsoft Products
Microsoft Dynamics 365 smoothly blends with other Microsoft products like Office 365 suite. Through this, businesses can proceed from Dynamics 365 to Outlook for communication to Power BI for data analytics or to SharePoint.
It reduces the time that employees spend roaming around the apps and learning new platforms. It makes things simple to work.
3. Reduced Sales Cycle
The sales team of any business can access insightful customer data with the help of Dynamics 365, whether they are on some call or working in the office.
Employees will be able to communicate faster and give relevant information without saying - "Let me get back to you on that."
And the best thing is companies have complete detailed information about each candidate's journey that allows them to connect accordingly.
Businesses can use the features of Dynamics 365 like modules and built-in workflow tools to automate tasks across sales, marketing, customer service, field service, and project service.
You can modify workflows and customize Dynamics 365 tools to determine new fields and new objects in the system.
5. Enhance Customer Service Experience
Dynamics 365 collects every worthy information on a customer. It gathers all the data and analyzes people's behavior like the website they visit, how they interact, and many more. With the help of BI, it can also know customer emotions, purchasing patterns, and brand loyalty. Data that can't measure quantitatively but are incredibly relevant to the sales process.
By having all this information, companies can give customer service on a case-by-case basis. They can connect with customers on a human level and recommend solutions without missing a beat.
Dynamic 365 is manageable, and you can scale it up and down according to your budget, workload, and team size. You can easily change its monthly subscription like any other Microsoft cloud product.
7. Increased Productivity
Employees can easily find the data they are looking for with the help of Dynamic 365. That way, they don't have to waste time searching for information, and they can work efficiently. Employees can do so much better with the right tools and insights at their fingertips.
There is no need to sign in separately on ERP, CRM, data, and office applications when you can find everything on one platform.
Get the Microsoft Dynamics 365 with Microtek Learning
If you want to study more about your business customers, sales process, and improving company efficiency, then Microsoft Dynamics 365 training is for you.
It must be tricky to adapt new platform, but as a #1 IT provider, Microtek Learning can help with the resources and changes without a hitch.
If you have any questions about Dynamics 365? Schedule a meeting with our expert, or you can call us on +1-800-961-0337.