18756 Stone Oak Park Way, Suite200, San Antonio TX 78258 USA
100 Queen St W, Brampton, ON L6X 1A4, Canada
country flagUnited States
share button
Last Date To Enroll For the Citrix Recertification Program: September 30, 2020. Learn More 

CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training


What CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training is all about?

CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training is designed to educate professionals about the procedures to support end-users linking to Citrix Virtual Apps and Desktops through Citrix Workspace App. You will learn to utilize Citrix Director to gain information and communicate with users. It explains a methodology to look at user-related problems to reduce time to resolution.

You will develop a good understanding of the Citrix Virtual Apps and Desktop solution and the role of the components. Throughout this technical course, professionals will gain information regarding each component concentrating on basic user-related issues that may occur and learn the best procedures to use a methodical approach to rectify them with real-world scenarios. This program is suitable for individuals supporting a Citrix Virtual Apps and Desktops solution in a service desk capacity and professionals who communicate with end-users to resolve problems.

Schedule

Contact us to customize this class with your preferred dates, times and location. You can call us on 1-800-961-0337 or Chat with our representative.

What are the course objectives for CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training?
  • Gain in-depth understanding of Citrix components and Citrix Virtual Apps and Desktops solution.
  • How to utilize Citrix Director to interact and gather information with user sessions.
  • A deep approach to understand user-relevant issues so as to reduce time.
  • Assisting end-users connection to the Citrix Virtual Apps and Desktops by Citrix Workspace application.
Who should attend CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training?

The course is designed for those individuals having Citrix Virtual Apps and Desktop Solutions in a support desk. However, a potential candidate for this training interrelates with end-users to resolve and troubleshoot issues.

What is the course outline for CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training?
  • 1. Fundamental Architecture for the Help Desk Role
  • a). Citrix Site Infrastructure and Deployment Models
  • b). The Help Desk Role in the Fundamental Architecture
  • c). Problem Resolution Methodology
  • 2. Citrix Director and its role in Help Desk Support
  • a). Citrix Director Role and Purpose
  • b). Access to Director for Help Desk Administrators
  • c). Common Director Monitoring Tasks
  • d). Common Help Desk Administrator Troubleshooting Tasks
  • 3. Providing and Troubleshooting End User Access
  • a). End User Access Overview
  • b). Components between end users and published resources on VDAs
  • c). User Experience
  • d). Support End User Access
  • 4. Citrix Workspace App
  • a). Workspace App Types
  • b). Deploying Citrix Workspace app
  • c). Pass though Authentication
  • d). Supporting Citrix Workspace App
  • 5. User Sessions
  • a). FlexCast Architecture
  • b). User Sessions
  • c). App and Desktop Launch Process
  • d). User Profiles
  • e). HDX Technologies
  • 6. Printing
  • a). Introduction to Printing
  • b). Printing Components Overview
  • c). Supporting Printing