18756 Stone Oak Park Way, Suite200, San Antonio TX 78258 USA
100 Queen St W, Brampton, ON L6X 1A4, Canada
United States

COVID-19 UPDATE

Microtek Learning’s plans to help you keep up with projects, timelines, & goals.

Microtek Learning values the safety and health of our customers and staff above all else. In response to the World Health Organization (WHO) public health guidance, we are taking the following steps to keep high service levels:

Enhancing training deliveries

  • We have added Virtual Classroom Live connectivity to all existing and future in-person, Microtek Learning-delivered training events. This provides students with live online access to their training session.
    • Students enrolled in public Classroom Live sessions are free to select whether to attend in-person or online.
    • Furthermore, existing in-person Private Group Training deliveries will be able to select whether their teams attend in-person or online.
    • Many future in-person open enrollment Classroom Live training sessions are being converted to Virtual Classroom Live. Customers already enrolled in these events will receive confirmation communications about this transition.
    • These steps are specific to Microtek Learning-delivered training sessions. We are in close collaboration with our delivery partners to ensure that our customers’ safety and training requirements are addressed for all deliveries.
  • Our experience and constant innovations provide us to address all training requirements without sacrificing the quality of the training.
  • Our Virtual Classroom Live training format delivers the same advantages as our face-to-face training: expert instruction, hands-on labs and exercises, peer-to-peer collaboration, and high-quality instructional material.
  • Customers may cancel (without a service fee) within 15 calendar days of the course start date.
  • As always, we are closely monitoring our open enrollment schedule to maintain a smooth selection of training events.

Ensuring business flexibility

  • We maintain a cross-functional team focused on business continuity planning to sustain standard business processes and to develop response and recovery scenarios.
  • Also, we have established a global COVID-19 response team that is driving actions to protect our customers, partners, and employees.
  • We are managing employee work locations, based on guidance from WHO and local government agencies, and with consideration for local market conditions.

We expect that you will experience consistent service, without impacts to quality or costs.

We trust these measures will allow our market to focus on building the skills they require, with minimal distraction from external factors and uncertainty.