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About the Course 

Pick up the learning and abilities you have to help the Windows 8.1 working framework and take care of specialized investigating issues in a Windows 8.1 and Windows Server 2012 R2 organizing condition. This course is intended for IT experts who have involvement with Windows gadgets and who function as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 bolster conditions. Through this teacher lead, five day Microsoft Official Course, with broad hands-on labs you will figure out how key segments of the Windows Operating framework work keeping in mind the end goal to help in investigating framework issues. The most effective method to distinguish and resolve issues with systems administration, Windows Store applications, security, bunch strategy, Internet Explorer, remote get to, and support of cell phones. 

20688: Supporting Windows 8.1 course utilizes new forms of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the principal course that uses the prevalent Sysinternals instruments, and different devices. This course likewise enables possibility to plan for Exam 70-688, MCSA: Supporting Windows 8.1. 

NOTE: 20688: Supporting Windows 8.1 course depends on Windows 8.1 Enterprise Edition with space administrations gave by Windows Server 2012 R2. 

Microsoft OneDrive® is utilized as a feature of the lab for this course, which may not be accessible in all nations. It would be ideal if you affirm with your Microsoft preparing supplier that this cloud benefit is accessible in your general vicinity. Preparing Providers please reference the course setup direct for more subtle elements. 

Audience Profile 

20688: Supporting Windows 8.1 course is basically planned for the Enterprise Device Support Technician (EDST), who give Tier 2 support to clients running Windows desktops and gadgets in medium to vast venture associations, inside a Windows space condition. EDSTs are experienced IT Professionals who concentrate on a wide scope of specialized issues for Windows working frameworks, gadgets, cloud administrations, applications, systems administration, and equipment bolster. Key duties incorporate settling specialized issues relating to Windows establishment and relocation, actuation, execution, profiles, settings and gadget synchronization, nearby and remote system get to, access to applications, access to information and printers, verification, endpoint security and arrangement, working framework and information recuperation. 

EDSTs must consolidate specialized ability with critical thinking and basic leadership aptitudes and a profound comprehension of their business and specialized situations to rapidly resolve bolster issues. They consider all factors, legitimize resolutions with an intelligent investigating approach, and relate tradeoffs while sticking to business and specialized prerequisites and imperatives. EDSTs are principally in charge of the upkeep and support of desktops and gadgets, introducing and testing line-of-business applications on these gadgets, and physically rolling out improvements to client gadgets or re-pictures as required. 

The optional group of onlookers for this course can incorporate understudies get ready to take exam 70-688. 

At Course Completion

Subsequent to finishing 20688: Supporting Windows 8.1 course, understudies will have the capacity to: 

  • Depict the procedures engaged with arranging and utilizing an investigating system for Windows 8.1. 
  • Investigate startup issues and working framework benefits on a Windows 8.1 framework. 
  • Resolve issues identified with equipment gadgets and gadget drivers. 
  • Investigate PCs remotely. 
  • investigate issues identified with arrange availability. 
  • Investigate customer arrangement disappointments and GPO application issues. 
  • Investigate issues identified with client settings. 
  • Investigate remote network issues. 
  • Resolve issues identified with getting to assets from PCs that are space joined. 
  • Resolve issues identified with getting to assets from PCs that are not space joined. 
  • Investigate issues identified with application establishment and operation. 
  • Keep up Windows 8.1 after arrangement. 
  • Plan and actualize extranet network for Windows 8. 
  • Recuperate a PC running Windows 8.1. 

Module 1: Introduction to Troubleshooting Windows 8.1 

  • Regular Windows 8.1 Troubleshooting Scenarios 
  • Review of Windows 8.1 Architecture 
  • Review of Troubleshooting Steps 
  • Lab : Troubleshooting Windows 8.1 

Module 2: Troubleshooting Computer Startup 

  • Review of the Windows 8.1 Startup Recovery Environment 
  • Enhancing and Troubleshooting Startup Settings 
  • Investigating Operating System Services Issues 
  • Recouping BitLocker-Protected Drives 
  • Lab : Troubleshoot a Startup Failure 
  • Lab : Troubleshoot a Startup Failure 

Module 3: Troubleshooting Hardware and Device Drivers 

  • Review of Hardware Troubleshooting 
  • Investigating Physical Failures 
  • Investigating Device Driver Failures 
  • Observing Reliability 
  • Designing the Registry 
  • Lab : Resolving Hardware Device and Device Driver Issues 

Module 4: Remote Troubleshooting 

  • Utilizing Remote Desktop 
  • Utilizing Remote Assistance 
  • Remoting with Windows PowerShell 
  • Lab : Troubleshooting a Remote Computer 

Module 5: Troubleshooting Network Connectivity Issues 

  • Deciding Network Settings 
  • Investigating Network Connectivity Issues 
  • Lab : Troubleshooting Network Connections 

Module 6: Troubleshooting Group Policy 

  • Diagram of Group Policy Application 
  • Settling Client Configuration Failures and GPO Application Issues 
  • Lab : Troubleshooting the Application of GPOs 

Module 7: Troubleshooting User Settings 

  • Investigating Sign In Issues 
  • Investigating User Profiles 
  • Investigating Folder Redirection 
  • Investigating USMT 
  • Lab : Resolving Sign In Problems 
  • Lab : Resolving Folder Redirection Problems 

Module 8: Troubleshooting Remote Connectivity 

  • Investigating VPN Connectivity Issues 
  • Investigating NAP Issues 
  • Investigating DirectAccess Issues 
  • Lab : Troubleshooting DHCP NAP Enforcement 
  • Lab : Troubleshooting DirectAccess 

Module 9: Troubleshooting Resource Access inside a Domain 

  • Investigating File Access Issues 
  • Investigating File Permissions Issues 
  • Investigating Printer Access Issues 
  • Lab : Troubleshooting Resource Access 

Module 10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients 

  • Designing and Troubleshooting Workplace Join 
  • Designing and Troubleshooting Work Folders 
  • Designing and Troubleshooting SkyDrive Access 
  • Lab : Configuring and Troubleshooting Workplace Join 
  • Lab : Configuring Work Folders 

Module 11: Troubleshooting Applications 

  • Investigating Application Installation Issues 
  • Investigating Desktop Apps 
  • Investigating Windows Store Apps 
  • Investigating Internet Explorer 
  • Investigating Client Hyper-V 
  • Lab : Troubleshooting Desktop Apps 
  • Lab : Troubleshooting Internet Explorer Issues 

Module 12: Maintaining Windows 8.1 

  • Investigate Windows Activation Issues 
  • Observing and Configuring Performance Options in Windows 8.1 
  • Shielding Windows 8.1 from Malware and Viruses 
  • Applying Application and Windows Updates 
  • Lab : Identifying Performance Problems 

Module 13: Recovering Windows 8.1 

  • Reestablishing Files in Windows 8.1 
  • Recuperation Options in Windows 8.1 
  • Lab : Recovering Files 
  • Lab : Recovering a Windows 8.1 Computer (2)
  • Before going to this course, understudies must have: 
  • Systems administration basics, including Transmission Control Protocol/Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS) 
  • Microsoft Active Directory Domain Services (AD DS) standards and basics of AD DS administration 
  • Comprehension of the Public Key Infrastructure (PKI) segments and working information of the essentials of Active Directory Certificate Services (AD CS) 
  • Windows Server 2008 R2 or Windows Server 2012 essentials 
  • Microsoft Windows Client essentials; for instance, working information of Windows XP, Windows Vista, Windows 7 and additionally Windows 8 
  • Essentials of administration and experience utilizing the Microsoft Office 2013 framework or the Microsoft Office 2010 framework 
  • Windows Automated Installation Kit (WAIK) segments including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM ideas and basics