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Administering Cisco Unified Communications Collaboration (ACUCC v11.5)

Course Objectives

After finishing this course, the understudy will have the capacity to meet these targets:

  •  Deploying Endpoints and Users
  •  Administering Unified Communication Manager 11.5
  •  Administering Cisco Unified IM and Presence 11.5
  •  Administering Cisco Unity Connection 11.5
  •  Administering Cisco Unified Contact Center Express 11.5
  •  Administering Cisco Emergency Responder (CER)
  •  Administering Cisco Unified Communications Mobile and Remote Access (MRA)
  •  Administrating Cisco Paging Server (InformaCast)

Administering Cisco Unified Communications Collaboration (ACUCC v11.5)

Course Outline

Module 1: Tools for Managing UC Collaboration

  • Prime Collaboration Deployment Manager Overview
  • Mass Admin Tool (BAT)
  • Bringing in and Exporting Settings
  • Bringing in and Exporting Users
  • Bringing in and Exporting Phones
  • Telephone Migrations
  • Stacking COP Files

Module 2: Unified Communication Manager

  • Cisco Phone Configurations
  • Making and Modifying Phone and Configuration
  • Cisco UCM Configuration
  • Administrations
  • Repetition
  • Administration Parameters
  • Endeavors Parameters
  • LDAP Integration
  • Synchronization
  • Validation
  • Quality Mapping
  • Channels
  • Segments and CSSs Configuration
  • Executing Calling Privileges
  • Call Hunting and Queuing
  • Music on Hold
  • Executing Extension Mobility
  • Single Number Reach
  • Investigating UCM Features
  • Dialed Number Analyzer
  • RTMT
  • Log Collection
  • Investigating Call Flows
  • Utilize RTMT to View Performance Counters

Module 3: Gateway

  • Entryway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Utilize RTMT to View Performance Counters

Module 4: Cisco Emergency Responder (CER)

  • CER Overview
  • Designing Users and Role-Based System Access
  • Cisco Emergency Responder Administration Interfaces
  • Including new switches
  • SNMP Overview

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview
  • Turnpike Edge
  • Securing with edge
  • MRA Components
  • B-T-B Video from Expressway
  • Endorsements

Module 6: Integrating Cisco Unified IM and Presence

  • Design Service Discovery
  • DNS Record Requirements
  • Introduce Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection

  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Administration
  • Designing Search spaces and Partitions
  • Cisco Unity Connection Integration Troubleshooting Tools
  • Port Monitor
  • Investigating UCX Features
  • Follow MWI Issues
  • Screen a SIP Call Flow
  • RTMT
  • Log Collection
  • Utilizing Port Monitor to Troubleshoot Voice Mails

Module 8: Cisco Meeting Server (CMS) and TMS

  • Prologue to Cisco Meeting Server
  • Designing CMS
  • Designing Meetings with CMS
  • Designing Spaces with CMS
  • Booking Meeting with TMS

Module 9: Cisco UCCX

  • Presentation
  • Cisco Setting up an Agent
  • Aptitudes
  • Lines
  • Fundamental Scripting (Overview)
  • Designing Application
  • Announcing
  • CUIC
  • Artfulness

Module 10 Cisco Cloud with Webex and Spark

  • Prologue to Cisco Cloud Solution
  • Arranging Directory Connector
  • Arranging a Hybrid Solution

Module 11: Cisco Paging Server (InformaCast)

  • InformaCast Overview
  • InformaCast Administration
  • IP Phone Paging
  • Simple Paging
  • Multicast Requirements
  • Utilizing InformaCast

Module 12: Troubleshooting

  • Utilizing Troubleshooting Methodology
  • Break down the Troubleshooting Process
  • Investigating Methodology in Complex Environments
  • Characterize the Problem
  • Accumulate Facts
  • Think about Possibilities
  • Make an Action Plan
  • Actualize an Action Plan
  • Watch Results
  • Restart the Problem-Solving Process
  • Archive Facts
  • Utilizing Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Follow File Collection
  • Investigating Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization
  • Regular DHCP-Related and TFTP-Related Issues
  • Utilizing Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration

LABS:

CUCM Labs

  • Enlisting Phones and Configuring End Users
  • Arrange Partitions and CSS for Accessing Directory Numbers
  • Actualizing Call Coverage
  • Actualize Call Hunting in Cisco Unified Communications Manager
  • Actualizing PSTN Calling Using MGCP Gateways
  • Incorporate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
  • Actualize Inbound and Outbound PSTN Calling
  • Actualizing PSTN Calling Using H.323 Gateways
  • Actualize Inbound and Outbound PSTN Calling Using SIP Gateways
  • Include a SIP Gateway in Cisco Unified Communications Manager
  • Actualizing Annunciators and MOH
  • Actualize Annunciator and MOH
  • Actualizing Conference Bridges
  • Actualize Cisco Unified Communications Manager Conference Bridge Media Resources?
  • Solidarity Connection Labs
  • Incorporating Cisco Unity Connection with Cisco Unified Communications Manager
  • Change the Phone for the following segment
  • Incorporate Cisco Unity Connection with Cisco PLM
  • Arrange Cisco Unified Communications Manager for a SIP Integration
  • Find Call Routing in Cisco Unity Connection
  • Parcel and Search Spaces
  • Arrange Call Forward Based on Call Classification
  • Go down Cisco Unity Connection
  • Arranging Cisco Unity Connection Users
  • Modularize and Automate User Creation
  • Access User Pages and Web Inbox
  • Oversee User Greetings
  • Post box Quotas and Message Aging
  • Designing Cisco Unity Connection System Settings
  • Coordinate Cisco Unity Connection with the LDAP Server
  • Import Users from the Cisco Unified Communications Manager
  • Test Voice Messaging Behavior
  • Executing Cisco Unity Connection Call Management
  • Make a Dial Plan and Set Up Site-Specific Directory Handler
  • Make an Interview Call Handler
  • Design a New Auto-Attendant
  • Designing Cisco Unified Messaging
  • Empower Integrated Messaging
  • Design Unified Messaging
  • Secure Messaging
  • Screen a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP)

  • Coordinate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence
  • Arrange Service Discovery
  • Arrange Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Set Up Cisco Jabber in Full UC Mode
  • You confirmed that video calls and work area sharing were effectively tried
  • Utilize Jabber Config File Generator to Enable Features
  • You confirmed that disconnected messages can't be sent
  • Empower Voice Messaging in Cisco Jabber
  • Utilize RTMT to View Performance Counters
  • Arrange LDAP and UDS Directory Access
  • Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX)

  • Include a Call Control Group
  • Include a Cisco Media Termination Dialog Control Group
  • Include a Cisco Unified CCX Script Application
  • Include a Cisco Unified CM Telephony Trigger
  • Call and test a recently arranged application
  • Dole out an IPCC Extension to your specialist telephone
  • Watch the RmCm Provider Information
  • Relate the specialist telephone with the RmCm Provider
  • Make a Resource Group
  • Make a Skill
  • Relegate a Resource Group and Skills to your specialist
  • Make a Contact Service Queue
  • Show the Agent-based Routing settings
  • Make group assignments for your operator
  • Begin the Finesse Agent Desktop
  • Change your application to utilize the icd.aef content
  • Utilize an aptitudes based CSQ to course calls

Cisco Meeting Server (CMS)

  • Design a Meeting
  • Design Spaces
  • Utilize TMS to Schedule gatherings
  • Arrange End Users

Cisco Paging Server

  • Investigate and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

  • Investigate and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

  • Setup Mobile Remote Access

Prerequisites

  •  A comprehension of IP organizing ideas (CCNA-level)
  •  A comprehension of customary computerized PBX frameworks
  •  A comprehension of fundamental communication ideas

Who Should Attend

The essential gathering of people for this course is as per the following:

  •  Customers will's identity arranging and keeping up CUCM v11.5
  •  PBX framework directors progressing to CUCM organization
  •  IP organizing experts assuming on liability for CUCM organization
  •  Workers being broadly educated for CUCM organization scope
  •  Cisco Unified Communications framework channel accomplices and affiliates

Awards