Administering Cisco Unified Communications Collaboration (ACUCC v11.5)

Course Objectives

After finishing this course, the understudy will have the capacity to meet these targets:

•  Deploying Endpoints and Users

•  Administering Unified Communication Manager 11.5

•  Administering Cisco Unified IM and Presence 11.5

•  Administering Cisco Unity Connection 11.5

•  Administering Cisco Unified Contact Center Express 11.5

•  Administering Cisco Emergency Responder (CER)

•  Administering Cisco Unified Communications Mobile and Remote Access (MRA)

•  Administrating Cisco Paging Server (InformaCast)

Module 1: Tools for Managing UC Collaboration

• Prime Collaboration Deployment Manager Overview

• Mass Admin Tool (BAT)

• Bringing in and Exporting Settings

• Bringing in and Exporting Users

• Bringing in and Exporting Phones

• Telephone Migrations

• Stacking COP Files

Module 2: Unified Communication Manager

• Cisco Phone Configurations

• Making and Modifying Phone and Configuration

• Cisco UCM Configuration

• Administrations

• Repetition

• Administration Parameters

• Endeavors Parameters

• LDAP Integration

• Synchronization

• Validation

• Quality Mapping

• Channels

• Segments and CSSs Configuration

• Executing Calling Privileges

• Call Hunting and Queuing

• Music on Hold

• Executing Extension Mobility

• Single Number Reach

• Investigating UCM Features

• Dialed Number Analyzer

• RTMT

• Log Collection

• Investigating Call Flows

• Utilize RTMT to View Performance Counters

Module 3: Gateway

• Entryway Overview

• Cisco H323 Gateways

• Cisco MGCP Gateways

• Cisco IOS SIP Gateways

• Utilize RTMT to View Performance Counters

Module 4: Cisco Emergency Responder (CER)

• CER Overview

• Designing Users and Role-Based System Access

• Cisco Emergency Responder Administration Interfaces

• Including new switches

• SNMP Overview

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

• MRA Overview

• Turnpike Edge

• Securing with edge

• MRA Components

• B-T-B Video from Expressway

• Endorsements

Module 6: Integrating Cisco Unified IM and Presence

• Design Service Discovery

• DNS Record Requirements

• Introduce Cisco Jabber

• Cisco Jabber in Softphone Mode

• Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection

• Cisco Unity Connection Integration Using SIP

• Cisco Unity Connection Administration

• Designing Search spaces and Partitions

• Cisco Unity Connection Integration Troubleshooting Tools

• Port Monitor

• Investigating UCX Features

• Follow MWI Issues

• Screen a SIP Call Flow

• RTMT

• Log Collection

• Utilizing Port Monitor to Troubleshoot Voice Mails

Module 8: Cisco Meeting Server (CMS) and TMS

• Prologue to Cisco Meeting Server

• Designing CMS

• Designing Meetings with CMS

• Designing Spaces with CMS

• Booking Meeting with TMS

Module 9: Cisco UCCX

• Presentation

• Cisco Setting up an Agent

• Aptitudes

• Lines

• Fundamental Scripting (Overview)

• Designing Application

• Announcing

• CUIC

• Artfulness

Module 10 Cisco Cloud with Webex and Spark

• Prologue to Cisco Cloud Solution

• Arranging Directory Connector

• Arranging a Hybrid Solution

Module 11: Cisco Paging Server (InformaCast)

• InformaCast Overview

• InformaCast Administration

• IP Phone Paging

• Simple Paging

• Multicast Requirements

• Utilizing InformaCast

Module 12: Troubleshooting

• Utilizing Troubleshooting Methodology

• Break down the Troubleshooting Process

• Investigating Methodology in Complex Environments

• Characterize the Problem

• Accumulate Facts

• Think about Possibilities

• Make an Action Plan

• Actualize an Action Plan

• Watch Results

• Restart the Problem-Solving Process

• Archive Facts

• Utilizing Troubleshooting and Monitoring Tools

• Cisco Unified Serviceability

• Cisco Unified RTMT Performance Monitor and Data Logging

• Follow File Collection

• Investigating Common Gateway and Endpoint Registration Issues

• IP Phone Initialization

• Regular DHCP-Related and TFTP-Related Issues

• Utilizing Ping to Cisco IP Phones

• Cisco Unified IP Phone Status Messages

• Cisco Unified IP Phone Network Configuration

LABS:

CUCM Labs

• Enlisting Phones and Configuring End Users

• Arrange Partitions and CSS for Accessing Directory Numbers

• Actualizing Call Coverage

• Actualize Call Hunting in Cisco Unified Communications Manager

• Actualizing PSTN Calling Using MGCP Gateways

• Incorporate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager

• Actualize Inbound and Outbound PSTN Calling

• Actualizing PSTN Calling Using H.323 Gateways

• Actualize Inbound and Outbound PSTN Calling Using SIP Gateways

• Include a SIP Gateway in Cisco Unified Communications Manager

• Actualizing Annunciators and MOH

• Actualize Annunciator and MOH

• Actualizing Conference Bridges

• Actualize Cisco Unified Communications Manager Conference Bridge Media Resources?

• Solidarity Connection Labs

• Incorporating Cisco Unity Connection with Cisco Unified Communications Manager

• Change the Phone for the following segment

• Incorporate Cisco Unity Connection with Cisco PLM

• Arrange Cisco Unified Communications Manager for a SIP Integration

• Find Call Routing in Cisco Unity Connection

• Parcel and Search Spaces

• Arrange Call Forward Based on Call Classification

• Go down Cisco Unity Connection

• Arranging Cisco Unity Connection Users

• Modularize and Automate User Creation

• Access User Pages and Web Inbox

• Oversee User Greetings

• Post box Quotas and Message Aging

• Designing Cisco Unity Connection System Settings

• Coordinate Cisco Unity Connection with the LDAP Server

• Import Users from the Cisco Unified Communications Manager

• Test Voice Messaging Behavior

• Executing Cisco Unity Connection Call Management

• Make a Dial Plan and Set Up Site-Specific Directory Handler

• Make an Interview Call Handler

• Design a New Auto-Attendant

• Designing Cisco Unified Messaging

• Empower Integrated Messaging

• Design Unified Messaging

• Secure Messaging

• Screen a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP)

• Coordinate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

• Set Up Cisco Unified Communications Manager for Presence Integration

• Set Up Cisco Unified Communications IM and Presence

• Arrange Service Discovery

• Arrange Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

• Set Up Cisco Jabber in Full UC Mode

• You confirmed that video calls and work area sharing were effectively tried

• Utilize Jabber Config File Generator to Enable Features

• You confirmed that disconnected messages can't be sent

• Empower Voice Messaging in Cisco Jabber

• Utilize RTMT to View Performance Counters

• Arrange LDAP and UDS Directory Access

• Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX)

• Include a Call Control Group

• Include a Cisco Media Termination Dialog Control Group

• Include a Cisco Unified CCX Script Application

• Include a Cisco Unified CM Telephony Trigger

• Call and test a recently arranged application

• Dole out an IPCC Extension to your specialist telephone

• Watch the RmCm Provider Information

• Relate the specialist telephone with the RmCm Provider

• Make a Resource Group

• Make a Skill

• Relegate a Resource Group and Skills to your specialist

• Make a Contact Service Queue

• Show the Agent-based Routing settings

• Make group assignments for your operator

• Begin the Finesse Agent Desktop

• Change your application to utilize the icd.aef content

• Utilize an aptitudes based CSQ to course calls

Cisco Meeting Server (CMS)

• Design a Meeting

• Design Spaces

• Utilize TMS to Schedule gatherings

• Arrange End Users

Cisco Paging Server

• Investigate and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

• Investigate and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

• Setup Mobile Remote Access

Prerequisites

•  A comprehension of IP organizing ideas (CCNA-level)

•  A comprehension of customary computerized PBX frameworks

•  A comprehension of fundamental communication ideas

Who Should Attend

The essential gathering of people for this course is as per the following:

•  Customers will's identity arranging and keeping up CUCM v11.5

•  PBX framework directors progressing to CUCM organization

•  IP organizing experts assuming on liability for CUCM organization

•  Workers being broadly educated for CUCM organization scope

•  Cisco Unified Communications framework channel accomplices and affiliates