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Administering Cisco Unified Communications Collaboration (ACUCC v11.5)

Course Objectives

After finishing this course, the understudy will have the capacity to meet these targets:

  •  Deploying Endpoints and Users

  •  Administering Unified Communication Manager 11.5

  •  Administering Cisco Unified IM and Presence 11.5

  •  Administering Cisco Unity Connection 11.5

  •  Administering Cisco Unified Contact Center Express 11.5

  •  Administering Cisco Emergency Responder (CER)

  •  Administering Cisco Unified Communications Mobile and Remote Access (MRA)

  •  Administrating Cisco Paging Server (InformaCast)

Module 1: Tools for Managing UC Collaboration

  • Prime Collaboration Deployment Manager Overview

  • Mass Admin Tool (BAT)

  • Bringing in and Exporting Settings

  • Bringing in and Exporting Users

  • Bringing in and Exporting Phones

  • Telephone Migrations

  • Stacking COP Files

Module 2: Unified Communication Manager

  • Cisco Phone Configurations

  • Making and Modifying Phone and Configuration

  • Cisco UCM Configuration

  • Administrations

  • Repetition

  • Administration Parameters

  • Endeavors Parameters

  • LDAP Integration

  • Synchronization

  • Validation

  • Quality Mapping

  • Channels

  • Segments and CSSs Configuration

  • Executing Calling Privileges

  • Call Hunting and Queuing

  • Music on Hold

  • Executing Extension Mobility

  • Single Number Reach

  • Investigating UCM Features

  • Dialed Number Analyzer

  • RTMT

  • Log Collection

  • Investigating Call Flows

  • Utilize RTMT to View Performance Counters

Module 3: Gateway

  • Entryway Overview

  • Cisco H323 Gateways

  • Cisco MGCP Gateways

  • Cisco IOS SIP Gateways

  • Utilize RTMT to View Performance Counters

Module 4: Cisco Emergency Responder (CER)

  • CER Overview

  • Designing Users and Role-Based System Access

  • Cisco Emergency Responder Administration Interfaces

  • Including new switches

  • SNMP Overview

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview

  • Turnpike Edge

  • Securing with edge

  • MRA Components

  • B-T-B Video from Expressway

  • Endorsements

Module 6: Integrating Cisco Unified IM and Presence

  • Design Service Discovery

  • DNS Record Requirements

  • Introduce Cisco Jabber

  • Cisco Jabber in Softphone Mode

  • Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection

  • Cisco Unity Connection Integration Using SIP

  • Cisco Unity Connection Administration

  • Designing Search spaces and Partitions

  • Cisco Unity Connection Integration Troubleshooting Tools

  • Port Monitor

  • Investigating UCX Features

  • Follow MWI Issues

  • Screen a SIP Call Flow

  • RTMT

  • Log Collection

  • Utilizing Port Monitor to Troubleshoot Voice Mails

Module 8: Cisco Meeting Server (CMS) and TMS

  • Prologue to Cisco Meeting Server

  • Designing CMS

  • Designing Meetings with CMS

  • Designing Spaces with CMS

  • Booking Meeting with TMS

Module 9: Cisco UCCX

  • Presentation

  • Cisco Setting up an Agent

  • Aptitudes

  • Lines

  • Fundamental Scripting (Overview)

  • Designing Application

  • Announcing

  • CUIC

  • Artfulness

Module 10 Cisco Cloud with Webex and Spark

  • Prologue to Cisco Cloud Solution

  • Arranging Directory Connector

  • Arranging a Hybrid Solution

Module 11: Cisco Paging Server (InformaCast)

  • InformaCast Overview

  • InformaCast Administration

  • IP Phone Paging

  • Simple Paging

  • Multicast Requirements

  • Utilizing InformaCast

Module 12: Troubleshooting

  • Utilizing Troubleshooting Methodology

  • Break down the Troubleshooting Process

  • Investigating Methodology in Complex Environments

  • Characterize the Problem

  • Accumulate Facts

  • Think about Possibilities

  • Make an Action Plan

  • Actualize an Action Plan

  • Watch Results

  • Restart the Problem-Solving Process

  • Archive Facts

  • Utilizing Troubleshooting and Monitoring Tools

  • Cisco Unified Serviceability

  • Cisco Unified RTMT Performance Monitor and Data Logging

  • Follow File Collection

  • Investigating Common Gateway and Endpoint Registration Issues

  • IP Phone Initialization

  • Regular DHCP-Related and TFTP-Related Issues

  • Utilizing Ping to Cisco IP Phones

  • Cisco Unified IP Phone Status Messages

  • Cisco Unified IP Phone Network Configuration

LABS:

CUCM Labs

  • Enlisting Phones and Configuring End Users

  • Arrange Partitions and CSS for Accessing Directory Numbers

  • Actualizing Call Coverage

  • Actualize Call Hunting in Cisco Unified Communications Manager

  • Actualizing PSTN Calling Using MGCP Gateways

  • Incorporate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager

  • Actualize Inbound and Outbound PSTN Calling

  • Actualizing PSTN Calling Using H.323 Gateways

  • Actualize Inbound and Outbound PSTN Calling Using SIP Gateways

  • Include a SIP Gateway in Cisco Unified Communications Manager

  • Actualizing Annunciators and MOH

  • Actualize Annunciator and MOH

  • Actualizing Conference Bridges

  • Actualize Cisco Unified Communications Manager Conference Bridge Media Resources?

  • Solidarity Connection Labs

  • Incorporating Cisco Unity Connection with Cisco Unified Communications Manager

  • Change the Phone for the following segment

  • Incorporate Cisco Unity Connection with Cisco PLM

  • Arrange Cisco Unified Communications Manager for a SIP Integration

  • Find Call Routing in Cisco Unity Connection

  • Parcel and Search Spaces

  • Arrange Call Forward Based on Call Classification

  • Go down Cisco Unity Connection

  • Arranging Cisco Unity Connection Users

  • Modularize and Automate User Creation

  • Access User Pages and Web Inbox

  • Oversee User Greetings

  • Post box Quotas and Message Aging

  • Designing Cisco Unity Connection System Settings

  • Coordinate Cisco Unity Connection with the LDAP Server

  • Import Users from the Cisco Unified Communications Manager

  • Test Voice Messaging Behavior

  • Executing Cisco Unity Connection Call Management

  • Make a Dial Plan and Set Up Site-Specific Directory Handler

  • Make an Interview Call Handler

  • Design a New Auto-Attendant

  • Designing Cisco Unified Messaging

  • Empower Integrated Messaging

  • Design Unified Messaging

  • Secure Messaging

  • Screen a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP)

  • Coordinate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

  • Set Up Cisco Unified Communications Manager for Presence Integration

  • Set Up Cisco Unified Communications IM and Presence

  • Arrange Service Discovery

  • Arrange Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

  • Set Up Cisco Jabber in Full UC Mode

  • You confirmed that video calls and work area sharing were effectively tried

  • Utilize Jabber Config File Generator to Enable Features

  • You confirmed that disconnected messages can't be sent

  • Empower Voice Messaging in Cisco Jabber

  • Utilize RTMT to View Performance Counters

  • Arrange LDAP and UDS Directory Access

  • Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX)

  • Include a Call Control Group

  • Include a Cisco Media Termination Dialog Control Group

  • Include a Cisco Unified CCX Script Application

  • Include a Cisco Unified CM Telephony Trigger

  • Call and test a recently arranged application

  • Dole out an IPCC Extension to your specialist telephone

  • Watch the RmCm Provider Information

  • Relate the specialist telephone with the RmCm Provider

  • Make a Resource Group

  • Make a Skill

  • Relegate a Resource Group and Skills to your specialist

  • Make a Contact Service Queue

  • Show the Agent-based Routing settings

  • Make group assignments for your operator

  • Begin the Finesse Agent Desktop

  • Change your application to utilize the icd.aef content

  • Utilize an aptitudes based CSQ to course calls

Cisco Meeting Server (CMS)

  • Design a Meeting

  • Design Spaces

  • Utilize TMS to Schedule gatherings

  • Arrange End Users

Cisco Paging Server

  • Investigate and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

  • Investigate and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

  • Setup Mobile Remote Access

Prerequisites

  •  A comprehension of IP organizing ideas (CCNA-level)

  •  A comprehension of customary computerized PBX frameworks

  •  A comprehension of fundamental communication ideas

Who Should Attend

The essential gathering of people for this course is as per the following:

  •  Customers will's identity arranging and keeping up CUCM v11.5

  •  PBX framework directors progressing to CUCM organization

  •  IP organizing experts assuming on liability for CUCM organization

  •  Workers being broadly educated for CUCM organization scope

  •  Cisco Unified Communications framework channel accomplices and affiliates


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