Administering Cisco Unified Communications Collaboration (ACUCC v11.5)

Course Outline

Module 1: Tools for Managing UC Collaboration

• Prime Collaboration Deployment Manager Overview
• Mass Admin Tool (BAT)
• Bringing in and Exporting Settings
• Bringing in and Exporting Users
• Bringing in and Exporting Phones
• Telephone Migrations
• Stacking COP Files

Module 2: Unified Communication Manager

• Cisco Phone Configurations
• Making and Modifying Phone and Configuration
• Cisco UCM Configuration
• Administrations
• Repetition
• Administration Parameters
• Endeavors Parameters
• LDAP Integration
• Synchronization
• Validation
• Quality Mapping
• Channels
• Segments and CSSs Configuration
• Executing Calling Privileges
• Call Hunting and Queuing
• Music on Hold
• Executing Extension Mobility
• Single Number Reach
• Investigating UCM Features
• Dialed Number Analyzer
• RTMT
• Log Collection
• Investigating Call Flows
• Utilize RTMT to View Performance Counters

Module 3: Gateway

• Entryway Overview
• Cisco H323 Gateways
• Cisco MGCP Gateways
• Cisco IOS SIP Gateways
• Utilize RTMT to View Performance Counters

Module 4: Cisco Emergency Responder (CER)

• CER Overview
• Designing Users and Role-Based System Access
• Cisco Emergency Responder Administration Interfaces
• Including new switches
• SNMP Overview

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

• MRA Overview
• Turnpike Edge
• Securing with edge
• MRA Components
• B-T-B Video from Expressway
• Endorsements

Module 6: Integrating Cisco Unified IM and Presence

• Design Service Discovery
• DNS Record Requirements
• Introduce Cisco Jabber
• Cisco Jabber in Softphone Mode
• Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection

• Cisco Unity Connection Integration Using SIP
• Cisco Unity Connection Administration
• Designing Search spaces and Partitions
• Cisco Unity Connection Integration Troubleshooting Tools
• Port Monitor
• Investigating UCX Features
• Follow MWI Issues
• Screen a SIP Call Flow
• RTMT
• Log Collection
• Utilizing Port Monitor to Troubleshoot Voice Mails

Module 8: Cisco Meeting Server (CMS) and TMS

• Prologue to Cisco Meeting Server
• Designing CMS
• Designing Meetings with CMS
• Designing Spaces with CMS
• Booking Meeting with TMS

Module 9: Cisco UCCX

• Presentation
• Cisco Setting up an Agent
• Aptitudes
• Lines
• Fundamental Scripting (Overview)
• Designing Application
• Announcing
• CUIC
• Artfulness

Module 10 Cisco Cloud with Webex and Spark

• Prologue to Cisco Cloud Solution
• Arranging Directory Connector
• Arranging a Hybrid Solution

Module 11: Cisco Paging Server (InformaCast)

• InformaCast Overview
• InformaCast Administration
• IP Phone Paging
• Simple Paging
• Multicast Requirements
• Utilizing InformaCast

Module 12: Troubleshooting

• Utilizing Troubleshooting Methodology
• Break down the Troubleshooting Process
• Investigating Methodology in Complex Environments
• Characterize the Problem
• Accumulate Facts
• Think about Possibilities
• Make an Action Plan
• Actualize an Action Plan
• Watch Results
• Restart the Problem-Solving Process
• Archive Facts
• Utilizing Troubleshooting and Monitoring Tools
• Cisco Unified Serviceability
• Cisco Unified RTMT Performance Monitor and Data Logging
• Follow File Collection
• Investigating Common Gateway and Endpoint Registration Issues
• IP Phone Initialization
• Regular DHCP-Related and TFTP-Related Issues
• Utilizing Ping to Cisco IP Phones
• Cisco Unified IP Phone Status Messages
• Cisco Unified IP Phone Network Configuration

LABS:

CUCM Labs

• Enlisting Phones and Configuring End Users
• Arrange Partitions and CSS for Accessing Directory Numbers
• Actualizing Call Coverage
• Actualize Call Hunting in Cisco Unified Communications Manager
• Actualizing PSTN Calling Using MGCP Gateways
• Incorporate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
• Actualize Inbound and Outbound PSTN Calling
• Actualizing PSTN Calling Using H.323 Gateways
• Actualize Inbound and Outbound PSTN Calling Using SIP Gateways
• Include a SIP Gateway in Cisco Unified Communications Manager
• Actualizing Annunciators and MOH
• Actualize Annunciator and MOH
• Actualizing Conference Bridges
• Actualize Cisco Unified Communications Manager Conference Bridge Media Resources?
• Solidarity Connection Labs
• Incorporating Cisco Unity Connection with Cisco Unified Communications Manager
• Change the Phone for the following segment
• Incorporate Cisco Unity Connection with Cisco PLM
• Arrange Cisco Unified Communications Manager for a SIP Integration
• Find Call Routing in Cisco Unity Connection
• Parcel and Search Spaces
• Arrange Call Forward Based on Call Classification
• Go down Cisco Unity Connection
• Arranging Cisco Unity Connection Users
• Modularize and Automate User Creation
• Access User Pages and Web Inbox
• Oversee User Greetings
• Post box Quotas and Message Aging
• Designing Cisco Unity Connection System Settings
• Coordinate Cisco Unity Connection with the LDAP Server
• Import Users from the Cisco Unified Communications Manager
• Test Voice Messaging Behavior
• Executing Cisco Unity Connection Call Management
• Make a Dial Plan and Set Up Site-Specific Directory Handler
• Make an Interview Call Handler
• Design a New Auto-Attendant
• Designing Cisco Unified Messaging
• Empower Integrated Messaging
• Design Unified Messaging
• Secure Messaging
• Screen a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP)

• Coordinate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
• Set Up Cisco Unified Communications Manager for Presence Integration
• Set Up Cisco Unified Communications IM and Presence
• Arrange Service Discovery
• Arrange Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
• Set Up Cisco Jabber in Full UC Mode
• You confirmed that video calls and work area sharing were effectively tried
• Utilize Jabber Config File Generator to Enable Features
• You confirmed that disconnected messages can't be sent
• Empower Voice Messaging in Cisco Jabber
• Utilize RTMT to View Performance Counters
• Arrange LDAP and UDS Directory Access
• Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX)

• Include a Call Control Group
• Include a Cisco Media Termination Dialog Control Group
• Include a Cisco Unified CCX Script Application
• Include a Cisco Unified CM Telephony Trigger
• Call and test a recently arranged application
• Dole out an IPCC Extension to your specialist telephone
• Watch the RmCm Provider Information
• Relate the specialist telephone with the RmCm Provider
• Make a Resource Group
• Make a Skill
• Relegate a Resource Group and Skills to your specialist
• Make a Contact Service Queue
• Show the Agent-based Routing settings
• Make group assignments for your operator
• Begin the Finesse Agent Desktop
• Change your application to utilize the icd.aef content
• Utilize an aptitudes based CSQ to course calls

Cisco Meeting Server (CMS)

• Design a Meeting
• Design Spaces
• Utilize TMS to Schedule gatherings
• Arrange End Users

Cisco Paging Server

• Investigate and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

• Investigate and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

• Setup Mobile Remote Access

Prerequisites

•  A comprehension of IP organizing ideas (CCNA-level)
•  A comprehension of customary computerized PBX frameworks
•  A comprehension of fundamental communication ideas

Who Should Attend

The essential gathering of people for this course is as per the following:

•  Customers will's identity arranging and keeping up CUCM v11.5
•  PBX framework directors progressing to CUCM organization
•  IP organizing experts assuming on liability for CUCM organization
•  Workers being broadly educated for CUCM organization scope
•  Cisco Unified Communications framework channel accomplices and affiliates