ICL
In-Classroom Learning
VLT
Virtual Live Training
GTR
Class is guaranteed to Run
ODL
On-Demand Learning
START DATE | END DATE | CLASS TIMINGS | MODE | Price | LOCATION | ACTION |
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For more details, please call us on +1800-961-0337 or email us on info@microteklearning.com |
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Course Objectives
After finishing this course, the understudy will have the capacity to meet these targets:
Deploying Endpoints and Users
Administering Unified Communication Manager 11.5
Administering Cisco Unified IM and Presence 11.5
Administering Cisco Unity Connection 11.5
Administering Cisco Unified Contact Center Express 11.5
Administering Cisco Emergency Responder (CER)
Administering Cisco Unified Communications Mobile and Remote Access (MRA)
Administrating Cisco Paging Server (InformaCast)
Module 1: Tools for Managing UC Collaboration
Prime Collaboration Deployment Manager Overview
Mass Admin Tool (BAT)
Bringing in and Exporting Settings
Bringing in and Exporting Users
Bringing in and Exporting Phones
Telephone Migrations
Stacking COP Files
Module 2: Unified Communication Manager
Cisco Phone Configurations
Making and Modifying Phone and Configuration
Cisco UCM Configuration
Administrations
Repetition
Administration Parameters
Endeavors Parameters
LDAP Integration
Synchronization
Validation
Quality Mapping
Channels
Segments and CSSs Configuration
Executing Calling Privileges
Call Hunting and Queuing
Music on Hold
Executing Extension Mobility
Single Number Reach
Investigating UCM Features
Dialed Number Analyzer
RTMT
Log Collection
Investigating Call Flows
Utilize RTMT to View Performance Counters
Module 3: Gateway
Entryway Overview
Cisco H323 Gateways
Cisco MGCP Gateways
Cisco IOS SIP Gateways
Utilize RTMT to View Performance Counters
Module 4: Cisco Emergency Responder (CER)
CER Overview
Designing Users and Role-Based System Access
Cisco Emergency Responder Administration Interfaces
Including new switches
SNMP Overview
Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)
MRA Overview
Turnpike Edge
Securing with edge
MRA Components
B-T-B Video from Expressway
Endorsements
Module 6: Integrating Cisco Unified IM and Presence
Design Service Discovery
DNS Record Requirements
Introduce Cisco Jabber
Cisco Jabber in Softphone Mode
Set Up Cisco Jabber in Full UC Mode
Module 7: Integrating Cisco Unity Connection
Cisco Unity Connection Integration Using SIP
Cisco Unity Connection Administration
Designing Search spaces and Partitions
Cisco Unity Connection Integration Troubleshooting Tools
Port Monitor
Investigating UCX Features
Follow MWI Issues
Screen a SIP Call Flow
RTMT
Log Collection
Utilizing Port Monitor to Troubleshoot Voice Mails
Module 8: Cisco Meeting Server (CMS) and TMS
Prologue to Cisco Meeting Server
Designing CMS
Designing Meetings with CMS
Designing Spaces with CMS
Booking Meeting with TMS
Module 9: Cisco UCCX
Presentation
Cisco Setting up an Agent
Aptitudes
Lines
Fundamental Scripting (Overview)
Designing Application
Announcing
CUIC
Artfulness
Module 10 Cisco Cloud with Webex and Spark
Prologue to Cisco Cloud Solution
Arranging Directory Connector
Arranging a Hybrid Solution
Module 11: Cisco Paging Server (InformaCast)
InformaCast Overview
InformaCast Administration
IP Phone Paging
Simple Paging
Multicast Requirements
Utilizing InformaCast
Module 12: Troubleshooting
Utilizing Troubleshooting Methodology
Break down the Troubleshooting Process
Investigating Methodology in Complex Environments
Characterize the Problem
Accumulate Facts
Think about Possibilities
Make an Action Plan
Actualize an Action Plan
Watch Results
Restart the Problem-Solving Process
Archive Facts
Utilizing Troubleshooting and Monitoring Tools
Cisco Unified Serviceability
Cisco Unified RTMT Performance Monitor and Data Logging
Follow File Collection
Investigating Common Gateway and Endpoint Registration Issues
IP Phone Initialization
Regular DHCP-Related and TFTP-Related Issues
Utilizing Ping to Cisco IP Phones
Cisco Unified IP Phone Status Messages
Cisco Unified IP Phone Network Configuration
LABS:
CUCM Labs
Enlisting Phones and Configuring End Users
Arrange Partitions and CSS for Accessing Directory Numbers
Actualizing Call Coverage
Actualize Call Hunting in Cisco Unified Communications Manager
Actualizing PSTN Calling Using MGCP Gateways
Incorporate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
Actualize Inbound and Outbound PSTN Calling
Actualizing PSTN Calling Using H.323 Gateways
Actualize Inbound and Outbound PSTN Calling Using SIP Gateways
Include a SIP Gateway in Cisco Unified Communications Manager
Actualizing Annunciators and MOH
Actualize Annunciator and MOH
Actualizing Conference Bridges
Actualize Cisco Unified Communications Manager Conference Bridge Media Resources?
Solidarity Connection Labs
Incorporating Cisco Unity Connection with Cisco Unified Communications Manager
Change the Phone for the following segment
Incorporate Cisco Unity Connection with Cisco PLM
Arrange Cisco Unified Communications Manager for a SIP Integration
Find Call Routing in Cisco Unity Connection
Parcel and Search Spaces
Arrange Call Forward Based on Call Classification
Go down Cisco Unity Connection
Arranging Cisco Unity Connection Users
Modularize and Automate User Creation
Access User Pages and Web Inbox
Oversee User Greetings
Post box Quotas and Message Aging
Designing Cisco Unity Connection System Settings
Coordinate Cisco Unity Connection with the LDAP Server
Import Users from the Cisco Unified Communications Manager
Test Voice Messaging Behavior
Executing Cisco Unity Connection Call Management
Make a Dial Plan and Set Up Site-Specific Directory Handler
Make an Interview Call Handler
Design a New Auto-Attendant
Designing Cisco Unified Messaging
Empower Integrated Messaging
Design Unified Messaging
Secure Messaging
Screen a SIP Call Flow
Cisco Unified Communications IM and Presence (IMP)
Coordinate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
Set Up Cisco Unified Communications Manager for Presence Integration
Set Up Cisco Unified Communications IM and Presence
Arrange Service Discovery
Arrange Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
Set Up Cisco Jabber in Full UC Mode
You confirmed that video calls and work area sharing were effectively tried
Utilize Jabber Config File Generator to Enable Features
You confirmed that disconnected messages can't be sent
Empower Voice Messaging in Cisco Jabber
Utilize RTMT to View Performance Counters
Arrange LDAP and UDS Directory Access
Provisioning with Cisco Prime Collaboration
Cisco Unified Contact Center Express (UCCX)
Include a Call Control Group
Include a Cisco Media Termination Dialog Control Group
Include a Cisco Unified CCX Script Application
Include a Cisco Unified CM Telephony Trigger
Call and test a recently arranged application
Dole out an IPCC Extension to your specialist telephone
Watch the RmCm Provider Information
Relate the specialist telephone with the RmCm Provider
Make a Resource Group
Make a Skill
Relegate a Resource Group and Skills to your specialist
Make a Contact Service Queue
Show the Agent-based Routing settings
Make group assignments for your operator
Begin the Finesse Agent Desktop
Change your application to utilize the icd.aef content
Utilize an aptitudes based CSQ to course calls
Cisco Meeting Server (CMS)
Design a Meeting
Design Spaces
Utilize TMS to Schedule gatherings
Arrange End Users
Cisco Paging Server
Investigate and Administer the Cisco Paging Server
Cisco Emergency Responder (CER)
Investigate and Administer the Cisco Emergency Responder
Cisco Mobile Remote Access (MRA)
Setup Mobile Remote Access
Prerequisites
A comprehension of IP organizing ideas (CCNA-level)
A comprehension of customary computerized PBX frameworks
A comprehension of fundamental communication ideas
Who Should Attend
The essential gathering of people for this course is as per the following:
Customers will's identity arranging and keeping up CUCM v11.5
PBX framework directors progressing to CUCM organization
IP organizing experts assuming on liability for CUCM organization
Workers being broadly educated for CUCM organization scope
Cisco Unified Communications framework channel accomplices and affiliates