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START DATE END DATE CLASS TIMINGS MODE LOCATION ACTION
12/13/2018 12/14/2018
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02/21/2019 02/22/2019
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04/18/2019 04/19/2019
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06/20/2019 06/21/2019
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08/15/2019 08/16/2019
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10/10/2019 10/11/2019
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12/05/2019 12/06/2019
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Cisco Unified Intelligence Center for Advanced Users (CUICAU v1.1)

Course Overview

After finishing this course, the student will have the capacity to meet these general targets:

  • Give an extensive review of Cisco Unified Intelligence Center
  • Portray announcing ideas and capacities and highlights of Cisco Unified Intelligence Center reports
  • Give an itemized depiction and labs of how to alter reports from ordinary information sources (Cisco Unified CCE and Cisco Unified CVP) by redoing reports utilizing different techniques. (i.e. making limits, appear/shroud segments, outlines and that's just the beginning)
  • Give a point by point portrayal and labs of how to make custom reports from typical information sources (Cisco Unified CCE and Cisco Unified CVP) and also new information sources.
  • Show how to introduce, direct, and give security to the Cisco Unified Intelligence Center arrangement

Prerequisites

The information and abilities that a student ought to have before going to this course are as per the following:

  • A working information of Cisco Unified Contact Center Enterprise is alluring.
  • A working information of contact focus activities is alluring.

Who Should Attend

The essential groups of onlookers for the course are as per the following:

  • Cisco specialized clients (IT, communication individuals, and so forth.)
  • Cisco innovation accomplices
  • Cisco representatives

Cisco Unified Intelligence Center for Advanced Users (CUICAU v1.1)

Course Outline

Module 1: Cisco Unified Intelligence Center Overview

  • Lesson 1: Introducing Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • Abnormal state Architecture
  • Customizing Reports
  • Task, Administration, Maintenance, Provisioning
  • Utilizing Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

  • Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center
  • Security Model: Authentication
  • Client Security
  • Predefined Cisco Unified Intelligence Center Objects
  • Authorizations for Objects
  • Including a User
  • Including a User Group
  • Sign In the New Users
  • Security Use Cases
  • Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports

  • Lesson 1: Running Cisco Unified Intelligence Center Reports
  • Continuous versus Chronicled Reports
  • Stock Reporting Templates: Unified CCE
  • Audit: Cisco Unified Intelligence Center Deployed with Unified CCE
  • Set Up Unified CCE as a Data Source
  • Run a Unified CCE Stock Report
  • Accessible Stock Reports: Unified CVP
  • Audit: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
  • Bound together CVP Stock Report yield
  • Lesson 2: Using Permalinks
  • What Is a Permalink?
  • Report Permalinks
  • Dashboard Permalinks
  • Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports
  • How Reports Can Be Modified
  • Making a Copy of a Stock Report
  • Altering the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

  • Lesson 1: Creating a New Cisco Unified Intelligence Center Report
  • Knowing Your Data Source
  • Detailing in a Multichannel Environment
  • Making a New Report
  • Making a Dashboard

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User

  • Lesson 1: Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Ranges of abilities required for the Advanced User
  • Sending Models
  • Brought together CCE Databases and Data Type Availability
  • What Can Affect the Size of the Solution?
  • Part Nodes
  • Database Replication: Multiple Nodes
  • Activity, Administration, Maintenance, Provisioning
  • Charge Line Interface
  • Extra Considerations

Module 6: Cisco Unified Intelligence Center Installation and Administration

  • Lesson 1: Cisco Unified Intelligence Center Security and License Types
  • Permitting
  • Estimating Tool
  • Permitting Compared to Feature Sets
  • Capabilities Compared
  • Announcing: Template Modification
  • Report and Report Definitions
  • Report Definitions
  • Esteem Lists and Collections
  • Lesson 2: Installing Cisco Unified Intelligence Center
  • Before You Install Cisco Unified Intelligence Center
  • Understanding the Deployment Model
  • Prerequisites and Important Considerations
  • Establishment Wizard Navigation
  • Establishment Process
  • Signing into Cisco Unified Intelligence Center
  • Applying the License File
  • Confirming that the File Has Been Applied
  • Characterize a New Member Node
  • Affirm the New Member
  • Lesson 3: Managing Cisco Unified Intelligence Center Components
  • Cisco Unified Intelligence Center Controller
  • About the Administration Console
  • Organization Console Overview
  • Utilizing the OAMP Administrator Console
  • Organization Console?Drawers
  • About Cisco Unified Intelligence Center Super User Roles
  • Super User Role
  • About Devices
  • Gadget Configuration
  • Gadget Management?Logging and Tracing
  • Group Configuration Drawer
  • Group Configuration?License Management
  • Group Configuration?Active Directory
  • Group Configuration?Cisco Unified CCE User Synchronization
  • Setting Up Cisco Unified CCE User Integration
  • System Management Drawer
  • Group Configuration?Report Scheduler Email Settings Tab
  • Apparatuses Drawer: RTMT
  • Cisco Unified Intelligence Center Security
  • Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
  • Cisco Unified Serviceability
  • Cisco Unified OS Administration
  • Catastrophe Recovery System
  • Lesson 4: Understanding Cisco Unified Intelligence Center Administration
  • Organization User Management
  • Include a New Super User
  • Arrange User
  • Getting to Online Help
  • Help File Contents
  • Client Credentials
  • Client Security Policy
  • Overseeing Devices
  • Control Center
  • Report Scheduler Email Settings
  • Cisco Unified CCE User Integration

Module 7: Using CUIC Value Lists and Collections

  • Lesson 1: Using Value Lists and Collections
  • What Are Value Lists and Collections?
  • Directing Value Lists and Collections
  • Making a Value List
  • A Populated Value List
  • Relate a Value List with a Report: Database Query
  • Cisco Unified Intelligence Center Query Types
  • Relate a Value List with a Report: Anonymous Block or Stored Procedure
  • Make a Collection
  • Accumulation Types
  • Administration and Security
  • Esteem List Security
  • Accumulation Security

Module 8: Cisco Unified Intelligence Center Custom Reporting

  • Lesson 1: Understanding Cisco Unified CCE Key Concepts
  • WebView versus Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Deployed with Unified CCE
  • Qualities of Unified CCE Data
  • Why Report Data Can Differ
  • Significance of Configuration and Scripting
  • Lesson 2: Using Report Definitions
  • Report Definitions and Reports
  • Overseeing Report Definitions
  • Oversee Report Definition Categories
  • Make a Report Definition Category
  • Erase a Report Definition Category
  • Make a Report Definition
  • Report Definition Editor
  • Report Definition Editor Toward the Data Source
  • Report Definition Editor?Fields
  • Report Definition Editor?Fields: Edit Properties
  • Report Definition Editor?Fields: Edit Formatting
  • Report Definition Editor?Fields: Drill Down
  • Report Definition Editor?Create Formula Fields
  • Report Definition Editor?Create Filter Fields
  • Report Definition Editor?Parameters
  • Report Definition Editor?Properties
  • Become more acquainted with your Database Schema
  • Making a New Report Definition and Report
  • Lesson 3: Searching Call Detail Records
  • Call Detail Records
  • Bringing in a Report
  • Report Output
  • Trading a Report
  • Trading a Report View

Lab Outline

  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report
  • Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Lab 7-1: Creating Value Lists and Collections
  • Lab 8-2: Creating a Simple Report Definition and a custom report
  • Lab 8-3: Searching Call Detail Records

Awards