Communications Manager Administration (CMA v11.0)

Course Outline

• CUCM System Basics
• Prologue to IP Telephony
• Conventional Voice versus IP Telephony
• Grouping Overview
• Intra-Cluster Communications
• CUCM Redundancy Options
• Sending Models
• Grounds (Single Site) Deployment
• Brought together Call Processing Deployment
• Conveyed Call Processing Deployment
• Grouping over the IP WAN Call Processing Deployment
• Crossover Call Processing Deployment
• Rudiments of CUCM Configuration
• Regulatory Interfaces
• Signing into Administration and Serviceability
• Signing into Unified Reporting and the Enterprise License Manager
• Signing into the Disaster Recovery System and Unified OS Administration
• Route Bar
• Charge Line Interface
• Server Redundancy: CM Groups
• CM Group Configuration
• Date/Time Group
• Areas and Codecs
• Areas
• Gadget Pool Configuration
• Administration Parameters Configuration
• Undertaking Parameters Configuration
• Supporting Phones and Users
• Arranging CUCM to Support Phones
• Cisco Unified IP Phone Model Ranges
• Specific Cisco IP 89xx and 99xx telephones
• Cisco Jabber Client
• Telephone Button Templates
• Softkey Template
• Cisco IP Phone Registration
• Gadget Defaults Configuration
• Telephone Configuration
• Manual Phone Configuration
• Auto-Registration
• Utilizing the Bulk Administration Tool (BAT)
• Sending new telephones and clients
• Outline of the Auto-Register Phone Tool
• Arranging CUCM to Support Users
• Understanding CUCM Users
• Manual User Creation
• Client Import with BAT
• Bringing in Users with LDAP Sync
• LDAP Authentication
• Understanding User Administration
• Arranging User Administration
• Working With Access Control Groups
• Doling out End Users to Access Control Groups
• Client Web Pages
• Understanding the Dial Plan
• Dial Plan Overview
• Prologue to the Dial Plan
• Understanding Dial Plan Components
• Course Lists, Route Groups and Devices
• Call Routing
• Understanding Digit Analysis
• Fundamentals of Dial Plan Configuration
• Fundamentals of Dial Plan Configuration
• Interpretation Patterns
• Course Plan Report
• Propelled Dial Plan Configuration
• Understanding Digit Manipulation
• Outer Phone Number Masks
• Change Masks
• Dispose of Digits Instructions: PreDot
• Call Admission Control
• Robotized Alternate Routing (AAR)
• Survivable Remote Site Telephony (SRST)
• SRST Operation
• Class of Control
• Diagram of Class of Control
• Customary versus Line/Device Approach
• Designing Partitions and CSSs
• Segments and Calling Search Space
• Time of Day Routing
• PLAR Application
• Constrained Authorization Codes
• CUCM Features
• Media Resources
• Diagram of Media Resources
• Gathering Bridge
• Transcoder
• Music on Hold
• Annunciator
• Diagram of Media Resource Management
• Designing Media Resources
• Client Features
• Designing Call Coverage in Cisco Unified Communications Manager
• Call Coverage in Cisco Unified Communications Manager
• Chase Group Overview
• Chase Group Configuration
• Last Forwarding
• Shared Lines
• Call Pickup
• Coordinated and Group Call Pickup
• Other Group Call Pickup
• Call Park
• Local Cisco Unified Communications Manager Presence
• Nearness Status on IP Phones
• CSS versus Subscribe CSS
• Designing Native Cisco Unified Communications Manager Presence
• Empower Presence-Enabled Call Lists
• CUCM Mobility Features
• Versatile Connect in Cisco Unified Communications Manager
• Cisco Unified Mobility Architecture
• Versatile Connect Call Flow: Incoming Calls to Office Phone
• Versatile Connect Call Flow: Internal Calls Placed from a Remote Phone
• Design Remote Destination Profile
• Design Remote Destinations
• Framework Features
• CUCM 11.0 Licensing
• Venture License Manager Overview
• Cisco Unified Reporting Tool

Lab Outline

• Lab 2-1: Configuring the System to Support Cisco IP Phones
• Lab 2-2: Creating and Associating Users
• Lab 3-1: Configuring Basic Dial Plan Elements
• Lab 3-2: Configuring Complex Dial Plan Elements
• Lab 3-3: Implementing Class of Control
• Lab 4-1: Configuring Media Resources
• Lab 4-2: Configuring Hunt Groups and Call Coverage
• Lab 4-3: Configuring Call Pickup and Call Park
• Lab 4-4: Configuring Native Presence with Speed Dial BLF
• Lab 4-5: Configuring Mobile Connect
• Lab 4-6: Generating Cisco Unified Communications Manager Reports
• Lab 4-7: Configuring IP Phone Services

Prerequisites

The information and abilities that a student must have before going to this course are as per the following:

• A comprehension of conventional computerized PBX frameworks
• A comprehension of essential communication ideas
• Business-level fitness utilizing the Windows working framework
• Business-level fitness utilizing diverse Internet programs
• The capacity to comprehend, read and communicate in English in a business and specialized setting (the CMA v11.0 course is accessible just in English right now)