Communications Manager Administration (CMA v11.0)

After finishing this course, the student will have the capacity to meet these general goals:

• Show a general comprehension of the CUCM 10.0 framework and its condition

• Arrange CUCM to help IP Phones in numerous areas

• Arrange CUCM to course calls to inside, between bunch and PSTN goals

• Arrange User accounts and multi-level organization

• Comprehend User Web Page usefulness

• Arrange client highlights including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence

• Comprehend Unified Mobility, Mobile Voice Access and Enterprise Feature Access

• Comprehend the capacities of and show the Bulk Administration Tool

• Comprehend and design the Disaster Recovery System

• Comprehend the updated Licensing model for Cisco Unified Communications

• Comprehend and exhibit the utilization of the Unified Reporting instrument

• Comprehend and exhibit the utilization of the Dialed Number Analyzer

Communications Manager Administration (CMA v11.0)

• CUCM System Basics

• Prologue to IP Telephony

• Conventional Voice versus IP Telephony

• Grouping Overview

• Intra-Cluster Communications

• CUCM Redundancy Options

• Sending Models

• Grounds (Single Site) Deployment

• Brought together Call Processing Deployment

• Conveyed Call Processing Deployment

• Grouping over the IP WAN Call Processing Deployment

• Crossover Call Processing Deployment

• Rudiments of CUCM Configuration

• Regulatory Interfaces

• Signing into Administration and Serviceability

• Signing into Unified Reporting and the Enterprise License Manager

• Signing into the Disaster Recovery System and Unified OS Administration

• Route Bar

• Charge Line Interface

• Server Redundancy: CM Groups

• CM Group Configuration

• Date/Time Group

• Areas and Codecs

• Areas

• Gadget Pool Configuration

• Administration Parameters Configuration

• Undertaking Parameters Configuration

• Supporting Phones and Users

• Arranging CUCM to Support Phones

• Cisco Unified IP Phone Model Ranges

• Specific Cisco IP 89xx and 99xx telephones

• Cisco Jabber Client

• Telephone Button Templates

• Softkey Template

• Cisco IP Phone Registration

• Gadget Defaults Configuration

• Telephone Configuration

• Manual Phone Configuration

• Auto-Registration

• Utilizing the Bulk Administration Tool (BAT)

• Sending new telephones and clients

• Outline of the Auto-Register Phone Tool

• Arranging CUCM to Support Users

• Understanding CUCM Users

• Manual User Creation

• Client Import with BAT

• Bringing in Users with LDAP Sync

• LDAP Authentication

• Understanding User Administration

• Arranging User Administration

• Working With Access Control Groups

• Doling out End Users to Access Control Groups

• Client Web Pages

• Understanding the Dial Plan

• Dial Plan Overview

• Prologue to the Dial Plan

• Understanding Dial Plan Components

• Course Lists, Route Groups and Devices

• Call Routing

• Understanding Digit Analysis

• Fundamentals of Dial Plan Configuration

• Fundamentals of Dial Plan Configuration

• Interpretation Patterns

• Course Plan Report

• Propelled Dial Plan Configuration

• Understanding Digit Manipulation

• Outer Phone Number Masks

• Change Masks

• Dispose of Digits Instructions: PreDot

• Call Admission Control

• Robotized Alternate Routing (AAR)

• Survivable Remote Site Telephony (SRST)

• SRST Operation

• Class of Control

• Diagram of Class of Control

• Customary versus Line/Device Approach

• Designing Partitions and CSSs

• Segments and Calling Search Space

• Time of Day Routing

• PLAR Application

• Constrained Authorization Codes

• CUCM Features

• Media Resources

• Diagram of Media Resources

• Gathering Bridge

• Transcoder

• Music on Hold

• Annunciator

• Diagram of Media Resource Management

• Designing Media Resources

• Client Features

• Designing Call Coverage in Cisco Unified Communications Manager

• Call Coverage in Cisco Unified Communications Manager

• Chase Group Overview

• Chase Group Configuration

• Last Forwarding

• Shared Lines

• Call Pickup

• Coordinated and Group Call Pickup

• Other Group Call Pickup

• Call Park

• Local Cisco Unified Communications Manager Presence

• Nearness Status on IP Phones

• CSS versus Subscribe CSS

• Designing Native Cisco Unified Communications Manager Presence

• Empower Presence-Enabled Call Lists

• CUCM Mobility Features

• Versatile Connect in Cisco Unified Communications Manager

• Cisco Unified Mobility Architecture

• Versatile Connect Call Flow: Incoming Calls to Office Phone

• Versatile Connect Call Flow: Internal Calls Placed from a Remote Phone

• Design Remote Destination Profile

• Design Remote Destinations

• Framework Features

• CUCM 11.0 Licensing

• Venture License Manager Overview

• Cisco Unified Reporting Tool

Lab Outline

• Lab 2-1: Configuring the System to Support Cisco IP Phones

• Lab 2-2: Creating and Associating Users

• Lab 3-1: Configuring Basic Dial Plan Elements

• Lab 3-2: Configuring Complex Dial Plan Elements

• Lab 3-3: Implementing Class of Control

• Lab 4-1: Configuring Media Resources

• Lab 4-2: Configuring Hunt Groups and Call Coverage

• Lab 4-3: Configuring Call Pickup and Call Park

• Lab 4-4: Configuring Native Presence with Speed Dial BLF

• Lab 4-5: Configuring Mobile Connect

• Lab 4-6: Generating Cisco Unified Communications Manager Reports

• Lab 4-7: Configuring IP Phone Services

The information and abilities that a student must have before going to this course are as per the following:

• A comprehension of conventional computerized PBX frameworks

• A comprehension of essential communication ideas

• Business-level fitness utilizing the Windows working framework

• Business-level fitness utilizing diverse Internet programs

• The capacity to comprehend, read and communicate in English in business and specialized setting (the CMA v11.0 course is accessible just in English right now)