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Communications Manager Administration (CMA v11.0)

Course Overview

After finishing this course, the student will have the capacity to meet these general goals:

  • Show a general comprehension of the CUCM 10.0 framework and its condition
  • Arrange CUCM to help IP Phones in numerous areas
  • Arrange CUCM to course calls to inside, between bunch and PSTN goals
  • Arrange User accounts and multi-level organization
  • Comprehend User Web Page usefulness
  • Arrange client highlights including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Comprehend Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Comprehend the capacities of and show the Bulk Administration Tool
  • Comprehend and design the Disaster Recovery System
  • Comprehend the updated Licensing model for Cisco Unified Communications
  • Comprehend and exhibit the utilization of the Unified Reporting instrument
  • Comprehend and exhibit the utilization of the Dialed Number Analyzer

Communications Manager Administration (CMA v11.0)

Course Outline

  • CUCM System Basics
  • Prologue to IP Telephony
  • Conventional Voice versus IP Telephony
  • Grouping Overview
  • Intra-Cluster Communications
  • CUCM Redundancy Options
  • Sending Models
  • Grounds (Single Site) Deployment
  • Brought together Call Processing Deployment
  • Conveyed Call Processing Deployment
  • Grouping over the IP WAN Call Processing Deployment
  • Crossover Call Processing Deployment
  • Rudiments of CUCM Configuration
  • Regulatory Interfaces
  • Signing into Administration and Serviceability
  • Signing into Unified Reporting and the Enterprise License Manager
  • Signing into the Disaster Recovery System and Unified OS Administration
  • Route Bar
  • Charge Line Interface
  • Server Redundancy: CM Groups
  • CM Group Configuration
  • Date/Time Group
  • Areas and Codecs
  • Areas
  • Gadget Pool Configuration
  • Administration Parameters Configuration
  • Undertaking Parameters Configuration
  • Supporting Phones and Users
  • Arranging CUCM to Support Phones
  • Cisco Unified IP Phone Model Ranges
  • Specific Cisco IP 89xx and 99xx telephones
  • Cisco Jabber Client
  • Telephone Button Templates
  • Softkey Template
  • Cisco IP Phone Registration
  • Gadget Defaults Configuration
  • Telephone Configuration
  • Manual Phone Configuration
  • Auto-Registration
  • Utilizing the Bulk Administration Tool (BAT)
  • Sending new telephones and clients
  • Outline of the Auto-Register Phone Tool
  • Arranging CUCM to Support Users
  • Understanding CUCM Users
  • Manual User Creation
  • Client Import with BAT
  • Bringing in Users with LDAP Sync
  • LDAP Authentication
  • Understanding User Administration
  • Arranging User Administration
  • Working With Access Control Groups
  • Doling out End Users to Access Control Groups
  • Client Web Pages
  • Understanding the Dial Plan
  • Dial Plan Overview
  • Prologue to the Dial Plan
  • Understanding Dial Plan Components
  • Course Lists, Route Groups and Devices
  • Call Routing
  • Understanding Digit Analysis
  • Fundamentals of Dial Plan Configuration
  • Fundamentals of Dial Plan Configuration
  • Interpretation Patterns
  • Course Plan Report
  • Propelled Dial Plan Configuration
  • Understanding Digit Manipulation
  • Outer Phone Number Masks
  • Change Masks
  • Dispose of Digits Instructions: PreDot
  • Call Admission Control
  • Robotized Alternate Routing (AAR)
  • Survivable Remote Site Telephony (SRST)
  • SRST Operation
  • Class of Control
  • Diagram of Class of Control
  • Customary versus Line/Device Approach
  • Designing Partitions and CSSs
  • Segments and Calling Search Space
  • Time of Day Routing
  • PLAR Application
  • Constrained Authorization Codes
  • CUCM Features
  • Media Resources
  • Diagram of Media Resources
  • Gathering Bridge
  • Transcoder
  • Music on Hold
  • Annunciator
  • Diagram of Media Resource Management
  • Designing Media Resources
  • Client Features
  • Designing Call Coverage in Cisco Unified Communications Manager
  • Call Coverage in Cisco Unified Communications Manager
  • Chase Group Overview
  • Chase Group Configuration
  • Last Forwarding
  • Shared Lines
  • Call Pickup
  • Coordinated and Group Call Pickup
  • Other Group Call Pickup
  • Call Park
  • Local Cisco Unified Communications Manager Presence
  • Nearness Status on IP Phones
  • CSS versus Subscribe CSS
  • Designing Native Cisco Unified Communications Manager Presence
  • Empower Presence-Enabled Call Lists
  • CUCM Mobility Features
  • Versatile Connect in Cisco Unified Communications Manager
  • Cisco Unified Mobility Architecture
  • Versatile Connect Call Flow: Incoming Calls to Office Phone
  • Versatile Connect Call Flow: Internal Calls Placed from a Remote Phone
  • Design Remote Destination Profile
  • Design Remote Destinations
  • Framework Features
  • CUCM 11.0 Licensing
  • Venture License Manager Overview
  • Cisco Unified Reporting Tool

Lab Outline

  • Lab 2-1: Configuring the System to Support Cisco IP Phones
  • Lab 2-2: Creating and Associating Users
  • Lab 3-1: Configuring Basic Dial Plan Elements
  • Lab 3-2: Configuring Complex Dial Plan Elements
  • Lab 3-3: Implementing Class of Control
  • Lab 4-1: Configuring Media Resources
  • Lab 4-2: Configuring Hunt Groups and Call Coverage
  • Lab 4-3: Configuring Call Pickup and Call Park
  • Lab 4-4: Configuring Native Presence with Speed Dial BLF
  • Lab 4-5: Configuring Mobile Connect
  • Lab 4-6: Generating Cisco Unified Communications Manager Reports
  • Lab 4-7: Configuring IP Phone Services


The information and abilities that a student must have before going to this course are as per the following:

  • A comprehension of conventional computerized PBX frameworks
  • A comprehension of essential communication ideas
  • Business-level fitness utilizing the Windows working framework
  • Business-level fitness utilizing diverse Internet programs
  • The capacity to comprehend, read and communicate in English in a business and specialized setting (the CMA v11.0 course is accessible just in English right now)