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Communications Manager Administration (CMA v11.0)

After finishing this course, the student will have the capacity to meet these general goals:

  • Show a general comprehension of the CUCM 10.0 framework and its condition

  • Arrange CUCM to help IP Phones in numerous areas

  • Arrange CUCM to course calls to inside, between bunch and PSTN goals

  • Arrange User accounts and multi-level organization

  • Comprehend User Web Page usefulness

  • Arrange client highlights including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence

  • Comprehend Unified Mobility, Mobile Voice Access and Enterprise Feature Access

  • Comprehend the capacities of and show the Bulk Administration Tool

  • Comprehend and design the Disaster Recovery System

  • Comprehend the updated Licensing model for Cisco Unified Communications

  • Comprehend and exhibit the utilization of the Unified Reporting instrument

  • Comprehend and exhibit the utilization of the Dialed Number Analyzer

Communications Manager Administration (CMA v11.0)

  • CUCM System Basics

  • Prologue to IP Telephony

  • Conventional Voice versus IP Telephony

  • Grouping Overview

  • Intra-Cluster Communications

  • CUCM Redundancy Options

  • Sending Models

  • Grounds (Single Site) Deployment

  • Brought together Call Processing Deployment

  • Conveyed Call Processing Deployment

  • Grouping over the IP WAN Call Processing Deployment

  • Crossover Call Processing Deployment

  • Rudiments of CUCM Configuration

  • Regulatory Interfaces

  • Signing into Administration and Serviceability

  • Signing into Unified Reporting and the Enterprise License Manager

  • Signing into the Disaster Recovery System and Unified OS Administration

  • Route Bar

  • Charge Line Interface

  • Server Redundancy: CM Groups

  • CM Group Configuration

  • Date/Time Group

  • Areas and Codecs

  • Areas

  • Gadget Pool Configuration

  • Administration Parameters Configuration

  • Undertaking Parameters Configuration

  • Supporting Phones and Users

  • Arranging CUCM to Support Phones

  • Cisco Unified IP Phone Model Ranges

  • Specific Cisco IP 89xx and 99xx telephones

  • Cisco Jabber Client

  • Telephone Button Templates

  • Softkey Template

  • Cisco IP Phone Registration

  • Gadget Defaults Configuration

  • Telephone Configuration

  • Manual Phone Configuration

  • Auto-Registration

  • Utilizing the Bulk Administration Tool (BAT)

  • Sending new telephones and clients

  • Outline of the Auto-Register Phone Tool

  • Arranging CUCM to Support Users

  • Understanding CUCM Users

  • Manual User Creation

  • Client Import with BAT

  • Bringing in Users with LDAP Sync

  • LDAP Authentication

  • Understanding User Administration

  • Arranging User Administration

  • Working With Access Control Groups

  • Doling out End Users to Access Control Groups

  • Client Web Pages

  • Understanding the Dial Plan

  • Dial Plan Overview

  • Prologue to the Dial Plan

  • Understanding Dial Plan Components

  • Course Lists, Route Groups and Devices

  • Call Routing

  • Understanding Digit Analysis

  • Fundamentals of Dial Plan Configuration

  • Fundamentals of Dial Plan Configuration

  • Interpretation Patterns

  • Course Plan Report

  • Propelled Dial Plan Configuration

  • Understanding Digit Manipulation

  • Outer Phone Number Masks

  • Change Masks

  • Dispose of Digits Instructions: PreDot

  • Call Admission Control

  • Robotized Alternate Routing (AAR)

  • Survivable Remote Site Telephony (SRST)

  • SRST Operation

  • Class of Control

  • Diagram of Class of Control

  • Customary versus Line/Device Approach

  • Designing Partitions and CSSs

  • Segments and Calling Search Space

  • Time of Day Routing

  • PLAR Application

  • Constrained Authorization Codes

  • CUCM Features

  • Media Resources

  • Diagram of Media Resources

  • Gathering Bridge

  • Transcoder

  • Music on Hold

  • Annunciator

  • Diagram of Media Resource Management

  • Designing Media Resources

  • Client Features

  • Designing Call Coverage in Cisco Unified Communications Manager

  • Call Coverage in Cisco Unified Communications Manager

  • Chase Group Overview

  • Chase Group Configuration

  • Last Forwarding

  • Shared Lines

  • Call Pickup

  • Coordinated and Group Call Pickup

  • Other Group Call Pickup

  • Call Park

  • Local Cisco Unified Communications Manager Presence

  • Nearness Status on IP Phones

  • CSS versus Subscribe CSS

  • Designing Native Cisco Unified Communications Manager Presence

  • Empower Presence-Enabled Call Lists

  • CUCM Mobility Features

  • Versatile Connect in Cisco Unified Communications Manager

  • Cisco Unified Mobility Architecture

  • Versatile Connect Call Flow: Incoming Calls to Office Phone

  • Versatile Connect Call Flow: Internal Calls Placed from a Remote Phone

  • Design Remote Destination Profile

  • Design Remote Destinations

  • Framework Features

  • CUCM 11.0 Licensing

  • Venture License Manager Overview

  • Cisco Unified Reporting Tool

Lab Outline

  • Lab 2-1: Configuring the System to Support Cisco IP Phones

  • Lab 2-2: Creating and Associating Users

  • Lab 3-1: Configuring Basic Dial Plan Elements

  • Lab 3-2: Configuring Complex Dial Plan Elements

  • Lab 3-3: Implementing Class of Control

  • Lab 4-1: Configuring Media Resources

  • Lab 4-2: Configuring Hunt Groups and Call Coverage

  • Lab 4-3: Configuring Call Pickup and Call Park

  • Lab 4-4: Configuring Native Presence with Speed Dial BLF

  • Lab 4-5: Configuring Mobile Connect

  • Lab 4-6: Generating Cisco Unified Communications Manager Reports

  • Lab 4-7: Configuring IP Phone Services

The information and abilities that a student must have before going to this course are as per the following:

  • A comprehension of conventional computerized PBX frameworks

  • A comprehension of essential communication ideas

  • Business-level fitness utilizing the Windows working framework

  • Business-level fitness utilizing diverse Internet programs

  • The capacity to comprehend, read and communicate in English in business and specialized setting (the CMA v11.0 course is accessible just in English right now)

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