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CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support About This Course

The Citrix XenApp and XenDesktop Helpdesk Support course furnishes Helpdesk agents with the aptitudes required to viably investigate and resolve end client issues quicker, keep issues from reoccurring and utilize the best possible consoles amid investigating to rapidly decide the main driver of client issues inside a XenApp or XenDesktop condition.

Who should enroll in this cours

CXD-105 Citrix XenApp and XenDesktop Help Desk Support course is expected for helpdesk agents that help XenApp and XenDesktop 7.x clients.


Before taking CXD-105 Citrix XenApp and XenDesktop Help Desk Support course, Citrix suggests that understudies have:

  • A comprehension of server, desktop and application virtualization ideas.

CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Course Outline

Lesson 1: Supporting XenApp and XenDesktop as a Helpdesk Representative

  • XenApp and XenDesktop Architecture
  • XenApp and XenDesktop Infrastructure
  • Helpdesk Overview

Module 2: Configuring Citrix Receiver and Using Citrix StoreFront

  • Confirming to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Exploring Receiver
  • Investigating Receiver Issues

Module 3: Researching Issues with Citrix Studio

  • Designated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Investigating Policies

Module 4: Printing in a XenApp and XenDesktop Environment

  • Printing Concepts
  • Default Printing Behavior
  • Provisioning Printers
  • Citrix Universal Print Server and Printer Driver
  • Investigating End-User Printing Issues

Module 5: Resolving Issues Using Citrix Director

  • Citrix Director
  • Associating with an End User
  • Settling Issues for the End User
  • Observing with the Director Dashboard
  • Investigating Director Issues

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