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Implementing Cisco Collaboration Applications (CAPPS v1.0)

Course Overview

After finishing this course, the student will have the capacity to meet these general destinations:

  • Execute Cisco Unity Connection in a Cisco Unified Communications sending
  • Depict how to actualize Cisco Unity Express in a Cisco Unified Communications Express organization
  • Execute Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile utilizing BYOD
  • Coordinate Cisco VCS and Cisco TMS into a Cisco Collaboration sending

Prerequisites

The learning that you ought to have before going to this course ought to incorporate the accompanying:

  • Working learning of essential terms and ideas of PC organizing, including LANs, WANs, exchanging and steering
  • Capacity to design and work Cisco switches and changes and to empower VLANs and DHCP
  • Nuts and bolts of advanced interfaces, PSTN, and VoIP
  • Major information of united voice and information systems and Cisco Unified Communications Manager organizations

Who Should Attend

The essential target groups of onlookers for the course are:

  • System executives and system engineers
  • CCNP Collaboration hopefuls
  • Optional gatherings of people are:
  • Frameworks engineers

Implementing Cisco Collaboration Applications (CAPPS v1.0)

Course Outline

Module 1: Cisco Unity Connection

Lesson 1: Designing and Deploying Cisco Unity Connection

Physical Server Choices for Cisco Collaboration System Applications

VMware vSphere ESXi Versions and Licensing

Physical and Virtual Architecture Comparison

Virtual Machine Encapsulation and Files

Run of the mill Versus Custom Virtual Machine Creation

OVA Template for Cisco Unity Connection

Resizing Virtual Machine Resources

Offers and Reservations

Virtual Switch and NIC Teaming

Capacity Overview

Estimating and Scaling Cisco Unity Connection Servers

Dynamic Active, High-Availability Deployment

Cisco Unity Connection Deployment Options

Activity Pattern Evaluation Example

Cisco Unity Connection Networking

HTTPS Networking

Voice Profile for Internet Mail

Cisco MediaSense Overview

Cisco MediaSense Virtualization and Platform Overlays

Video Compatibility Matrix and Network Topology

Plan Guidelines for Video Greetings

Call Flows

Voice-Messaging Call Flows in SRST and AAR Mode

Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager

Cisco Unity Connection Administration

Cisco Unified RTMT

Cisco Prime Licensing for Voice Messaging

Include Cisco Unity Connection in Cisco PLM

Cisco Unity Connection Integration Options

Cisco Unity Connection SCCP Integration

Cisco Unity Connection SIP Integration

Cisco Unity Connection Integration Troubleshooting Tools

On-Net and Off-Net Calls

Call Forward Options

Cisco Unity Connection Call Routing

Port Monitor

Default Call-Routing Behavior

Mix Considerations

Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service

Cisco Unity Connection Class of Service

Cisco Unity Connection User Templates

Client Creation Options

Cisco Unity Connection User

Secret word Settings and Roles

Client Transfer Rules

Welcome

TUI Experience

Substitute Extensions

Voice Mailbox

Letter box Stores and Membership

Message Aging Policy and Mailbox Quotas

Private Distribution Lists

Notice Devices

Lesson 4: Configuring the Cisco Unity Connection System

Cisco Unity Connection System Settings Overview

General Settings versus Client Settings

General Configuration

Time Zone Usage

Cisco Unity Connection Distribution Lists

Cisco Unity Connection Authentication

Parts

Cisco Unity Connection Restriction Tables

Cisco Unity Connection LDAP Integration

Import of Users from LDAP Server

Telephone Number Conversion

Inquiry Base

LDAP Filter

Import of Users from Cisco Unified Communications Manager

Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management

Cisco Unity Connection Dial Plan Components

Dial Plan Example

Cisco Unity Connection Call Handler Types

Call Handler Reachability

Auto-Attendant Example

Call Handler Templates

Call Handler Template Options

Guest Input

Default Call Handler Flow

Welcome Analysis

Guest Input Analysis

Administrator Call Handler

Farewell Call Handler

Catalog Handler

Meeting Handler

Lesson 6: Configuring Unified Messaging

Brought together Messaging Terminology

Single Inbox High-Level Architecture

Single Inbox Functionality

Brought together Messaging Benefits

Trade Integration Options

Cisco Unity Connection Deployment Options

Security, Compliance, and Discoverability

Message Synchronization Architecture

Arrange Integrated Messaging

Assignment List to Set Up Unified Messaging Single Inbox

Trade Mailbox Moves

Reinforcement and Restore of Mailboxes

Lesson 7: Troubleshooting Cisco Unity Connection

Investigating Cisco Unity Connection

Reorder Tone

Call Forward to Cisco Unity Connection

Course Pattern Affecting Call Forward

Login Not Working

Stick Not Accepted

MWI Issues

MWI Status

Wrong Greeting

Time Schedule

Voice Messages

Call Handler Transfer Issues

Call Handler Issues

AAR and Cisco Unified SRST Issues

Cisco Unified RTMT

Cisco Unity Connection Performance Counters

Ready Properties

Detailing in Cisco Unity Connection

MWI Troubleshooting

Full scale Traces

Lesson 8: Deploying Voice Mail Redundancy in Branch Offices

Prologue to Cisco Unity Connection SRSV

Details for Virtual Platform Overlay

Cisco Unity Connection SRSV Solution

Cisco Unity Connection SRSV Licensing

Restrictions in Cisco Unity Connection SRSV Mode

SRSV Configuration Checklist for Branch Sites

Initiate Cisco Unity Connection SRSV

DNS, Domains, and Self-Signed Certificates

Cisco Unity Connection SRSV Menu Overview

SRSV Configuration Checklist for Headquarters Site

Set Up Headquarters Cisco Unity Connection

Programmed Provisioning and Polling

Screen the Provisioning and Polling Status

Imitate System Distribution List

Investigating Issues in Provisioning

Module 2: Cisco Unity Express

Lesson 1: Designing and Deploying Cisco Unity Express

Cisco Unity Express

Cisco Services-Ready Engine

Client Access

Cisco Unity Express Auto-Attendant

Calendars

Coordinated Messaging

Dissemination Lists

Warnings

Warning for Scheduled Backup

Cisco Unity Express Integration

Organization Models

Voice Messaging System Comparison

Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

Voice message Integration on Cisco Unified Communications Manager Express

Administration Module

Dial Peer Configuration

Voice message Access for SCCP Phones

MWI for SIP-Controlled IP Phones

MWI Options

MWI Outcall

MWI Using SIP Notification Messages

MWI SIP for Ephone-dns

Transcoding

Associating and Initiating Cisco Unity Express Module

Programming Installation

Programming Versions and Licenses

Design SIP Triggers for Default Applications: Voicemail

Design MWI Outcall Directory Numbers

Design MWI Using SIP Notify

Lesson 3: Configuring Cisco Unity Express User Accounts and Features

Framework Settings

Validation Rules

Supporters

Client Import

Post boxes

Post box Defaults

Including Mailboxes

Dissemination Lists

Calendars and Holidays

Web Inbox

Message Notification

Benefit Levels

Cisco Unity Express VoiceView Express

Coordinated Messaging

Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant

Cisco Unity Express Auto-Attendant Overview

Cisco Unity Express Auto-Attendant Operation Example

Cisco Unity Express Auto-Attendant Features

Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison

Cisco Unity Express Auto-Attendant Configuration Checklist

Prompts

Organization Via Telephone

Default System Scripts

Call Flow

Application Ports

Manager Express

Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts

Contents

Lesson 5: Troubleshooting Cisco Unity Express

Call Processing to Messaging System Call Flow

Cisco Unified Communications Manager Express

Cisco Unity Express Troubleshooting

Logging

Cisco Unity Trace Tool

Utilizing follow Commands by means of CLI

GUI Macro Feature

Taste Troubleshooting

Taste Call Flow

Investigating SIP Issues

Investigating MWI Issues

Investigating Mailbox Issues

Translating TUI Sessions

Module 3: Cisco Unified IM and Presence Implementation

Lesson 1: Designing and Deploying Cisco Unified IM and Presence

Cisco Unified Communications Manager Presence Introduction

Cisco Unified Communications Manager Presence

Markers for Speed-Dial Presence

Cisco Unified Communications Manager Call History Presence

Cisco Unified Communications Manager Subscribe CSS

Cisco Unified Communications Manager Presence Groups

Cisco Unified Communications IM and Presence Introduction

Microsoft Integration

OVA Template for Cisco Unified Communications IM and Presence

Cisco Unified Communications IM and Presence Cluster

Cisco Unified Communications Manager Deployment Options

Administration Discovery

Nature of Service

Cisco Jabber Port Usage

Undertaking Instant Messaging

Multicluster Deployment

Combined Deployment

Microsoft OCS Federation

Mapping of Presence Status

Alliance Preparation

Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows

Cisco Jabber Information Flow in Deskphone Mode

Cisco Jabber Information Flow in Softphone Mode

Cisco Jabber in Phone-Only Mode

Cisco Jabber and Voicemail

Cisco Jabber and Conferencing

Combination with LDAP for Cisco Jabber

Cisco Unified Communications IM and Presence, Active Directory, and Exchange

Cisco Unified Communications IM and Presence Architecture

Cisco Unified Communications IM and Presence Cluster

Cisco Jabber Login Flow

Access for Cisco Jabber without VPN

Lesson 3: Integrating Cisco Unified Communications IM and Presence

Set Up Cisco Unified Communications Manager for Presence

Agenda for Cisco Unified Communications Manager Setup

Cisco Jabber UC Services

Actualizing Cisco Unified Communications IM and Presence

Agenda for Cisco Unified Communications IM and Presence Setup

Cisco Unified Communications IM and Presence Services

Cisco Jabber Service Discovery

Administration Discovery: Domain

Administration Discovery: Operating Mode

Cisco UDS SRV Record

SRV Records

DNS SRV Record Priorities and Weights

Investigate DNS SRV Entries

Techniques for Installation

Make a Custom Installer

Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber

Cisco Jabber in Phone-Only Mode

Design Cisco Jabber in Softphone Mode

Heritage Client Settings

Cisco Jabber UC Services

Transfer Jabber-Config File to TFTP Server

Visual Voicemail Interface for Cisco Jabber

Cisco Jabber in Softphone Mode

Cisco Jabber Account Options

Association Status

LDAP Profile Test

Voice message Profile Test

Empower End Users and Devices for CTI

Cisco Jabber in Deskphone Mode

Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers

Cisco Jabber Framework Alignment

Arrangement URL

Inheritance Client Settings

Video Features

Dial-by means of Office Reverse Calling

Low-Bandwidth Mode

URL Handlers

Secure Cisco Jabber on Mobile

Include Cisco Jabber in Cisco Unified Communications Manager

Cisco Jabber User Configuration XML File

Cisco Jabber Configuration Sources

Cisco Jabber Contact Sources

Contact Lookup

Cisco UDS Directory Access

Photograph Support

Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Framework Dashboard

Cisco Unified IM and Presence Reporting

Nearness Viewer

Framework Troubleshooter

Cisco Jabber Connection Status

Investigate Common Cisco Jabber Issues

Cisco Unified IP Phone Cannot Be Selected

In Softphone Mode, Telephony Is Not Possible

Clients Are Not Shown as On the Phone During an Active Call

End User Cannot Log into Cisco Jabber

Look for Contacts Returns No Results

End User Cannot Control the Cisco Unified IP Phone 9971

Follow Filter Settings

Investigate SIP Integration

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration

Cisco Prime Collaboration Overview

Finish Lifecycle Management

Cisco Prime Collaboration Standard and Advanced

Mechanized System Provisioning

Spaces, Service Areas, and Subscriber Types: Example

Organization Levels

LDAP Import

Endorser Roles

Arrangement Aspects in Cisco Prime Collaboration

Day-1 Services Infrastructure

Day-2 Services

Single Provisioning Interface

Multilanguage Support

Dashboard

Cisco Prime Telephone Self-Care

Lesson 2: Describing Video Infrastructure

Cooperation Infrastructure

Design Evolution

Consolidated Model and Methods

Cisco Prime Collaboration Manager

Abnormal state Function of Collaboration Infrastructure

Double Approach

Cisco TelePresence VCS Characteristics

Cisco VCS Cluster Size

Call Control Terminology

Interfacing Cisco Unified Communications Manager and VCS Clusters

Dial Plans

Conferencing

Multiparty Conferencing

Cisco TelePresence Conductor

Cisco Jabber Video for TelePresence (Movi)

DNS SRV Records

Computerized Provisioning with Cisco VCS and TMS

Portfolio Simplification

Lesson 3: Describing Cisco TMS

Cisco TMS Introduction

Business Needs for Cisco TMS

Cisco TMS Platform Overview

Cisco TMS Overview

Endpoint and Infrastructure Support

Cisco TMS Scale and Management

Cisco TMS Conference Call Routing

Cisco TMS Conference Port Reservation

Call Launch Options

Calendaring Options

Cisco TelePresence Conductor Support

Suggested Cisco TMS Scheduling Deployment Mode

Adding Cisco VCS Endpoints to Cisco Unified Communications Manager

Incorporation of Cisco TMSXE with Microsoft Exchange

Cisco TMS Provisioning Extension

Lab Outline

Equipment Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager

Incorporate Cisco Unity Connection with Cisco PLM

Arrange Cisco Unified Communications Manager for a SCCP Integration

Arrange Cisco Unified Communications Manager for a SIP Integration

Find Call Routing in Cisco Unity Connection

Arrange Call Forward Based on Call Classification

Go down Cisco Unity Connection

Equipment Lab 2: Configuring Cisco Unity Connection Users

Modularize and Automate User Creation

Access User Pages and Web Inbox

Oversee User Greetings

Message Notification

Letter drop Quotas and Message Aging

Conveyance Lists

Arrange Video Greeting

Equipment Lab 3: Configuring Cisco Unity Connection System Settings

Set Up the System

Incorporate Cisco Unity Connection with the LDAP Server

Import Users from the Cisco Unified Communications Manager

Test Voice Messaging Behavior

Equipment Lab 4: Implementing Cisco Unity Connection Call Management

Make a Dial Plan and Set Up Site-Specific Directory Handler

Make an Interview Call Handler

Arrange a New Auto-Attendant

Equipment Lab 5: Configuring Cisco Unified Messaging

Empower Integrated Messaging

Arrange Unified Messaging

Secure Messaging

Equipment Lab 6: Troubleshooting Cisco Unity Connection (Optional)

Follow MWI Issues

Screen a SIP Call Flow

Equipment Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

Set Up Cisco Unified Communications Manager Express

Set Up Cisco Unity Express

Empower Automated Backup

Equipment Lab 8: Configuring Cisco Unity Express System Settings and Users

Alter the System Settings and Control the Access Privileges

Design Users, Mailboxes, and Other Settings

Empower Additional User Features

Equipment Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant

Empower Cisco Unity Connection Auto-Attendant

Design the Auto-Attendant Script to Use Business Hours and Holiday Schedules

Make a Script with Editor Express

Audit and Modify a Script with the Script Editor (Optional)

Equipment Lab 10: Troubleshooting Cisco Unity Express (Optional)

Investigate a SIP Call Flow on Cisco Unified Communications Manager Express

Follow a MWI Issue on Cisco Unity Express

Investigating User TUI Input

Equipment Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

Set Up Cisco Unified Communications Manager for Presence Integration

Set Up Cisco Unified Communications IM and Presence

Design Service Discovery

Introduce Cisco Jabber

Equipment Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

Design Cisco Jabber in Phone-Only Mode

Set Up Cisco Jabber in Full UC Mode

Utilize Jabber Config File Generator to Enable Features

Empower Voice Messaging in Cisco Jabber

Utilize RTMT to View Performance Counters

Design LDAP and UDS Directory Access

Equipment Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)

Photograph Retrieval in Cisco Jabber

Design BYOD and Configure Cisco Jabber Mobile

Design Additional Features

Coordinate Microsoft Exchange Calendaring to Show Presence Status

Equipment Lab 14: Troubleshoot Cisco Unified Communications IM and Presence (Optional)

Follow Cisco Jabber Login and Logout Messages

Follow Instant Messaging

Follow a SIP Status Update Message

Equipment Lab 15: Provisioning with Cisco Prime Collaboration

Coordinate Cisco Prime with Cisco Unified Communications Applications

Convey a User with a Cisco IP Communicator Using Cisco Prime Collaboration

Execute Administrative Tasks and Use Templates in Cisco Prime Collaboration

Equipment Lab 16: Deploying Cisco TMS and Video Applications

Set Up and Integrate Cisco VCS with Cisco Unified CM

Awards