• 100 Queen St W, Brampton, ON L6X 1A4, Canada
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START DATE END DATE CLASS TIMINGS MODE LOCATION ACTION
11/05/2018 11/09/2018
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Live Online
11/26/2018 11/30/2018
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Live Online
02/18/2019 02/22/2019
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Live Online
04/15/2019 04/19/2019
  • VLT
Live Online
06/10/2019 06/14/2019
  • VLT
Live Online
08/12/2019 08/16/2019
  • VLT
Live Online
10/07/2019 10/11/2019
  • VLT
Live Online
12/16/2019 12/20/2019
  • VLT
Live Online

Implementing Cisco Collaboration Devices (CICD v1.0)

Course Overview

After finishing this course, the student will have the capacity to meet these general goals:

  • Depict the parts of a Cisco Unified Communications arrangement and recognize call flagging and media stream streams
  • Give a diagram of director and end-UI alternatives in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Comprehend call streams in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-client organization undertakings in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Depict the communication highlights upheld in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Oversee clients in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and empower the most regularly utilized highlights for the two applications
  • Portray how to keep up a Cisco Unified Communications arrangement

Prerequisites

The information and abilities that a student must have before going to this course are as per the following:

  • Working learning of united voice and information systems
  • Fundamental learning of Cisco IOS entryways
  • Fundamental learning of Cisco Unified Communications Manager and Cisco Unity Connection

Implementing Cisco Collaboration Devices (CICD v1.0)

Course Outline

Module 1: Cisco Unified Communications Solutions

  • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
  • Cisco Unified Communications Call Control Options
  • Cisco Unified Communications Manager Express Overview
  • Cisco Unified Communications Manager Overview
  • Cisco Business Edition 6000
  • Cisco VCS and Cisco Expressway Series
  • Cisco Unified Communications Manager IM and Presence Service Overview
  • Cisco Unity Connection Overview
  • Cisco Prime Collaboration
  • Cisco TMS Overview
  • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
  • Review of Traditional Voice Networks
  • Review of Converged Voice Networks
  • Review of Packet-Oriented Networks

Module 2: Administrator and End-User Interfaces

  • Lesson 1: Understanding Administrator Interfaces
  • Cisco Unified Communications Manager Administrator Interfaces
  • Cisco Unified Communications Manager Serviceability
  • Cisco Unified Communications Manager Services
  • Cisco Unified Communications Manager Operating System
  • Revelation 1: Verify System Information
  • Calamity Recovery System
  • Cisco Unified Reporting
  • Access the CLI
  • Revelation 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Client Management
  • Cisco VCS and Cisco TMS Administrative Interfaces
  • Cisco Unity Connection Administrator Interfaces
  • Cisco Unity Connection Serviceability
  • Revelation 3: Verify Voicemail Integration
  • Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
  • Cisco Unified Communications Manager Express Administrator Interfaces
  • Play out the "Investigate Administrator Interfaces" Lab
  • Lesson 2: Understanding End-User Interfaces
  • Cisco Unified Communications Manager End-User Interfaces Overview
  • Alter User Website Permissions
  • Alter CCMUser Enterprise Parameters
  • End-User LDAP Authentication
  • Self Care Portal Devices
  • Cisco Unified Communications Manager Express End-User Interfaces
  • Verification and Synchronization for End Users in Cisco Unity Connection
  • Manager Enabled User Login
  • Cisco Personal Communications Assistant
  • Cisco Unity Connection TUI
  • Play out the "Investigate End-User Interfaces" Lab

Module 3: Call Flows in Cisco Call Control Platforms

  • Lesson 1: Understanding Call Flows and Call Legs
  • Cisco Unified Communications Manager SCCP Call Flows and Call Legs
  • Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
  • Cisco Unified Communications Manager Distributed Architecture Call Flow
  • Cisco Unified Communications Manager PSTN Backup Path Selection
  • AAR Call Flow
  • Dial Peer Overview
  • Inbound Dial Peer Selection
  • Outbound Dial Peer Selection
  • Cisco VCS Call Flows
  • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Cisco Unified Communications Manager CoS Overview
  • Allotments and CSSs
  • Cases of Partitions and CSSs
  • Revelation 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Cisco Unified Communications Manager Call Routing Overview
  • Cisco Unified Communications Manager Call Routing Logic
  • Digit Analysis
  • Cisco Unified Communications Manager Path Selection Configuration Elements
  • Chase Groups
  • Call Admission Control
  • Locales
  • Disclosure 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Play out the "Investigate Call Flows in Cisco Unified Communications Manager" Lab
  • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager Express COR Overview
  • COR Behavior
  • Disclosure 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Cisco Unified Communications Manager Express Call Routing Overview
  • Trunk Groups
  • Ephone Hunt Group Overview
  • Disclosure 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
  • Play out the "Investigate Call Flows in Cisco Unified Communications Manager Express" Lab

Module 4: Endpoint and End-User Administration

  • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
  • End Users in Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express User Access Levels
  • Cisco Unified Communications Manager Express User Locale
  • Lesson 2: Understanding End-User Implementation Options
  • Cisco Unified Communications Manager User Management Options
  • Cisco Unified Communications Manager LDAP Support
  • LDAP Integration: Synchronization
  • LDAP Integration: Authentication
  • LDAP Integration Considerations
  • Synchronization Agreements
  • LDAP Synchronization Configuration Procedure
  • LDAP Authentication Configuration
  • LDAP Custom Filter
  • Execute End Users in Cisco Unified Communications Manager Express
  • Play out the "Execute End Users" Lab
  • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
  • IP Phone Registration Process Overview
  • Cisco SCCP IP Phone Startup Process
  • Cisco SIP Phone Startup Process
  • Cisco Unified Communications Manager Network Configuration
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
  • Lesson 4: Understanding Endpoint Implementation Options
  • Disclosure 8: Configure and Verify Endpoint Basic Configuration Elements
  • Disclosure 9: Device Settings Configuration
  • Setup Methods and Tools
  • Autoregistration
  • Manual Cisco IP Phone Configuration
  • Cisco Unified Communications Manager BAT
  • Self-Provisioning
  • Refresh the Endpoint Firmware from SCCP to SIP
  • Execute IP Phones in Cisco Unified Communications Manager Express
  • Design Menu
  • View Menu
  • Setup Tool Comparison
  • Play out the "Execute Endpoints" Lab

Module 5: End User Telephony and Mobility Features

  • Lesson 1: Understanding Telephony Features
  • Cisco Extension Mobility in Cisco Unified Communications Manager
  • Call Forward Options
  • Shared Lines
  • Call Pickup
  • Call Hunting Components
  • Call Park
  • Radio in Cisco Unified Communications Manager
  • Local Cisco Unified Communications Manager Presence
  • Cisco Unified Communications Manager Express Features
  • Lesson 2: Enabling Telephony Features
  • Disclosure 10: Configure Cisco Extension Mobility
  • Design Call Coverage in Cisco Unified Communications Manager
  • Disclosure 11: Configure Hunt Groups
  • Design Intercom Functionality in Cisco Unified Communications Manager
  • Design Speed Dial BLF
  • Design Call Forward Settings in Cisco Unified Communications Manager Express
  • Design Cisco Unified Communications Manager Express for Night Service
  • Design Paging in Cisco Unified Communications Manager Express
  • Design Shared Ephone-dn in Cisco Unified Communications Manager Express
  • Design Pickup Groups in Cisco Unified Communications Manager Express
  • Design Intercom in Cisco Unified Communications Manager Express
  • Design Hunt Groups in Cisco Unified Communications Manager Express
  • Play out the "Empower Telephony Features" Lab
  • Lesson 3: Understanding Mobility Features
  • Versatile Connect in Cisco Unified Communications Manager
  • Versatile Voice Access in Cisco Unified Communications Manager
  • Versatility in Cisco Unified Communications Manager Express
  • Lesson 4: Enabling Mobility Features
  • Design Cisco Unified Mobility in Cisco Unified Communications Manager
  • Disclosure 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Disclosure 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Design Mobility in Cisco Unified Communications Manager Express
  • Play out the "Empower Mobility Features" Lab

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Lesson 1: Understanding Cisco Unity Connection
  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration
  • Disclosure 14: Verify the Cisco Unity Connection Integration
  • Cisco Unity Connection Call Handler
  • Cisco Unity Connection Call Routing
  • Cisco Unity Connection Authentication Rules
  • Cisco Unity Connection Dial Plan
  • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Cisco Unity Connection End-User Templates Overview
  • Client Template Basics
  • Default Class of Service
  • Watchword Settings and Roles
  • Exchange Rules and Greetings
  • Call Actions
  • Message Actions and Caller Input
  • TUI Experience
  • Cisco Unity Connection End Users
  • Cisco Unity Connection Voice Mailboxes
  • Cisco Unity Connection Video Greetings
  • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
  • Disclosure 15: Configure a User Template
  • Disclosure 16: Configure a User
  • Import End Users from Cisco Unified Communications Manager
  • Import Users from LDAP
  • Mass Import Users
  • Oversee Cisco Unity Connection Message Storage
  • Disclosure 17: Configure Cisco MediaSense for Video Greeting
  • Disclosure 18: Configure Cisco Unity Connection for Video Greeting
  • Play out the Implement End Users and Voice Mailboxes Lab
  • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Features and Functionality
  • Cisco Unified Communications Manager IM and Presence Service Architecture
  • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
  • Arrange Cisco Unified Communications Manager for Cisco Jabber
  • Arrange the Cisco Unified Communications Manager IM and Presence Server
  • Investigate Cisco Jabber
  • Play out the "Empower Cisco Unified Communications Manager IM and Presence Service" Lab

Module 7: Cisco Unified Communications Solutions Maintenance

  • Lesson 1: Providing End-User Support
  • Critical thinking Model Overview
  • Accumulate Facts
  • Think about Possibilities
  • Make an Action Plan
  • Execute the Action Plan
  • Watch Results
  • Restart the Problem-Solving Process
  • Report Results
  • Investigating IP Phone Registration
  • Driving IP Phones
  • VLAN Overview
  • Design Access Ports
  • Voice Quality Issues
  • Play out the "Give End-User Support" Lab
  • Lesson 2: Understanding Cisco Unified Communications Manager Reports
  • Cisco Unified Communications Manager Reports Overview
  • Produce Reports
  • Investigate the Generated Reports
  • Disclosure 19: Use Cisco Unified Reporting
  • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Cisco Unified Communications Manager CAR Tool Overview
  • Cisco Unified Communications Manager CAR Tool User Overview
  • Disclosure 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Fare CDR and CMR Records
  • Produce CDR User Reports
  • Disclosure 21: Generate User Reports
  • Produce System Reports
  • Disclosure 22: Generate and View a QoS Detail Report
  • Produce Device Reports
  • Disclosure 23: Generate and View a Gateway Utilization Report
  • Play out the Generate Cisco Unified Communications Manager CAR Tool Reports Lab
  • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Cisco Unified RTMT Overview
  • Screen the System with Cisco Unified RTMT
  • Screen Cisco Unified Communications Manager with Cisco Unified RTMT
  • Play out the "Screen the System with Cisco Unified RTMT" Lab
  • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
  • Produce Reports on Cisco Unity Connection
  • Disclosure 24: Generate a Cisco Unity Connection Serviceability Report
  • Produce Reports in Cisco Unified Serviceability
  • Disclosure 25: Generate Cisco Unified Serviceability Reports
  • Utilize Reports for Troubleshooting and Maintenance
  • Lesson 6: Understanding the Disaster Recovery System
  • Fiasco Recovery System Overview
  • Move down Cisco Unified Communications Solutions
  • Reestablish Cisco Unified Communications Solutions
  • Play out the Back Up Cisco Unified Communications Manager Lab (Optional)

Lab Outline

  • Equipment Lab 1: Explore Administrator Interfaces
  • Begin Services in Cisco Unified Communications Manager Serviceability
  • Make a Personalized Application User and Verify Role Privileges for Application User Web Pages
  • Include a New Cisco Unified IP Phone
  • Adjust Service Parameters
  • Check the Application Server in Cisco Unified Communications Manager for Cisco Unified Communications Manager IM and Presence Service
  • Empower Services on Cisco Unified Communications Manager IM and Presence
  • Make the Presence Gateway for Cisco Unified Communications Manager in the Cisco Unified Communications Manager IM and Presence Service
  • Begin the Cisco Serviceability Reporter benefit
  • Arrange Cisco Unified Communications Manager Express to Support Cisco Configuration Professional
  • Introduce Cisco Configuration Professional on the Student PC and Discover the Cisco Unified Communications Manager Express Router
  • Equipment Lab 2: Explore End-User Interfaces
  • Make an End User in Cisco Unified Communications Manager
  • Set Enterprise Parameters and Configure End-User Settings
  • Arrange Voicemail Users in Cisco Unity Connection
  • Make End Users in Cisco Unified Communications Manager Express
  • Equipment Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Arrange the Cisco Unified Communications Manager CoS Implementation
  • Arrange the Cisco Unified Communications Manager Call Routing Implementation
  • Test the Inbound Cisco Unified Communications Manager COS Implementation
  • Set Route Patterns Back to PSTN Partition
  • Equipment Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Arrange the Cisco Unified Communications Manager Express Call Routing Implementation
  • Equipment Lab 5: Implement End Users
  • Utilize Microsoft Active Directory for End-User Synchronization to Configure End Users in Cisco Unified Communications Manager
  • Change User Settings in Cisco Unified Communications Manager
  • Equipment Lab 6: Implement Endpoints
  • Arrange the Self-Provisioning IVR Service
  • Include a New Phone in Cisco Unified Communications Manager Using Autoregistration
  • Utilize the Self-Provisioning IVR Service on Autoregistered Phones
  • Include a New Phone in Cisco Unified Communications Manager Using the Cisco Unified Communications Manager BAT
  • Include a New Phone in Cisco Unified Communications Manager Express Using the GUI
  • Equipment Lab 7: Enable Telephony Features
  • Arrange Group Pickup for the HQ Phones
  • Arrange Directed Call Park
  • Arrange Intercom Functionality
  • Arrange IP Phones for BLF Speed Dials
  • Equipment Lab 8: Enable Mobility Features
  • Test: Change When Calls to the Remote Destination Ring
  • Test: Configure the Remote Destination to Ring Longer
  • Test: Prevent the Remote Destination from Ringing When Receiving Calls from the Branch
  • Equipment Lab 9: Implement End Users and Voice Mailboxes
  • Test: Unlist a User from Cisco Unity Connection
  • Import End Users from Cisco Unified Communications Manager
  • Import End Users from Microsoft Active Directory
  • Set the Message Store Settings
  • Equipment Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Arrange Cisco Unified Communications Manager for Cisco Jabber
  • Make a CSF Device for Softphone Mode
  • Arrange the Cisco Unified IM and Presence Server
  • Sign in to Cisco Jabber
  • Test Cisco Jabber Features
  • Equipment Challenge Lab 11: Provide End-User Support
  • Inconvenience Ticket: IP Phone Is Not Registered
  • Inconvenience Ticket: Group Pickup Does Not Work
  • Inconvenience Ticket: Cisco Extension Mobility Service Is Not Working
  • Equipment Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Test Lab: Analyze Calls
  • Equipment Lab 13: Monitor the System with Cisco Unified RTMT
  • Introduce Cisco Unified RTMT
  • Screen System Parameters
  • Work with Traces and Syslog Messages
  • Screen Cisco Unified Communications Manager Parameters
  • Work with Profiles
  • Utilize the Port Monitor to Check the Voicemail Ports
  • Equipment Lab 14: (Optional) Back Up Cisco Unified Communications Manager
  • Make a Backup Device
  • Design the Scheduler
  • Perform Manual Backup
  • (Discretionary) Restore the Cisco Unified Communications Manager Database

Awards