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Implementing Cisco Collaboration Devices (CICD v1.0)

After finishing this course, the student will have the capacity to meet these general goals:

  • Depict the parts of a Cisco Unified Communications arrangement and recognize call flagging and media stream streams

  • Give a diagram of director and end-UI alternatives in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.

  • Comprehend call streams in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Perform endpoint and end-client organization undertakings in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Depict the communication highlights upheld in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • Oversee clients in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and empower the most regularly utilized highlights for the two applications

  • Portray how to keep up a Cisco Unified Communications arrangement

 

 

Module 1: Cisco Unified Communications Solutions

  • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions

  • Cisco Unified Communications Call Control Options

  • Cisco Unified Communications Manager Express Overview

  • Cisco Unified Communications Manager Overview

  • Cisco Business Edition 6000

  • Cisco VCS and Cisco Expressway Series

  • Cisco Unified Communications Manager IM and Presence Service Overview

  • Cisco Unity Connection Overview

  • Cisco Prime Collaboration

  • Cisco TMS Overview

  • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

  • Review of Traditional Voice Networks

  • Review of Converged Voice Networks

  • Review of Packet-Oriented Networks

Module 2: Administrator and End-User Interfaces

  • Lesson 1: Understanding Administrator Interfaces

  • Cisco Unified Communications Manager Administrator Interfaces

  • Cisco Unified Communications Manager Serviceability

  • Cisco Unified Communications Manager Services

  • Cisco Unified Communications Manager Operating System

  • Revelation 1: Verify System Information

  • Calamity Recovery System

  • Cisco Unified Reporting

  • Access the CLI

  • Revelation 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager

  • Client Management

  • Cisco VCS and Cisco TMS Administrative Interfaces

  • Cisco Unity Connection Administrator Interfaces

  • Cisco Unity Connection Serviceability

  • Revelation 3: Verify Voicemail Integration

  • Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces

  • Cisco Unified Communications Manager Express Administrator Interfaces

  • Play out the "Investigate Administrator Interfaces" Lab

  • Lesson 2: Understanding End-User Interfaces

  • Cisco Unified Communications Manager End-User Interfaces Overview

  • Alter User Website Permissions

  • Alter CCMUser Enterprise Parameters

  • End-User LDAP Authentication

  • Self Care Portal Devices

  • Cisco Unified Communications Manager Express End-User Interfaces

  • Verification and Synchronization for End Users in Cisco Unity Connection

  • Manager Enabled User Login

  • Cisco Personal Communications Assistant

  • Cisco Unity Connection TUI

  • Play out the "Investigate End-User Interfaces" Lab

Module 3: Call Flows in Cisco Call Control Platforms

  • Lesson 1: Understanding Call Flows and Call Legs

  • Cisco Unified Communications Manager SCCP Call Flows and Call Legs

  • Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow

  • Cisco Unified Communications Manager Distributed Architecture Call Flow

  • Cisco Unified Communications Manager PSTN Backup Path Selection

  • AAR Call Flow

  • Dial Peer Overview

  • Inbound Dial Peer Selection

  • Outbound Dial-Peer Selection

  • Cisco VCS Call Flows

  • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

  • Cisco Unified Communications Manager CoS Overview

  • Allotments and CSSs

  • Cases of Partitions and CSSs

  • Revelation 4: Discover the Cisco Unified Communications Manager CoS Implementation

  • Cisco Unified Communications Manager Call Routing Overview

  • Cisco Unified Communications Manager Call Routing Logic

  • Digit Analysis

  • Cisco Unified Communications Manager Path Selection Configuration Elements

  • Chase Groups

  • Call Admission Control

  • Locales

  • Disclosure 5: Discover the Cisco Unified Communications Manager Call Routing Implementation

  • Play out the "Investigate Call Flows in Cisco Unified Communications Manager" Lab

  • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

  • Cisco Unified Communications Manager Express COR Overview

  • COR Behavior

  • Disclosure 6: Discover the Cisco Unified Communications Manager Express COR Implementation

  • Cisco Unified Communications Manager Express Call Routing Overview

  • Trunk Groups

  • Ephone Hunt Group Overview

  • Disclosure 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

  • Play out the "Investigate Call Flows in Cisco Unified Communications Manager Express" Lab

Module 4: Endpoint and End-User Administration

  • Lesson 1: Understanding End-User Characteristics and Configuration Requirements

  • End Users in Cisco Unified Communications Manager

  • Cisco Unified Communications Manager Express User Access Levels

  • Cisco Unified Communications Manager Express User Locale

  • Lesson 2: Understanding End-User Implementation Options

  • Cisco Unified Communications Manager User Management Options

  • Cisco Unified Communications Manager LDAP Support

  • LDAP Integration: Synchronization

  • LDAP Integration: Authentication

  • LDAP Integration Considerations

  • Synchronization Agreements

  • LDAP Synchronization Configuration Procedure

  • LDAP Authentication Configuration

  • LDAP Custom Filter

  • Execute End Users in Cisco Unified Communications Manager Express

  • Play out the "Execute End Users" Lab

  • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements

  • IP Phone Registration Process Overview

  • Cisco SCCP IP Phone Startup Process

  • Cisco SIP Phone Startup Process

  • Cisco Unified Communications Manager Network Configuration

  • IP Phone Configuration Requirements in Cisco Unified Communications Manager

  • IP Phone Configuration Requirements in Cisco Unified Communications Manager Express

  • Lesson 4: Understanding Endpoint Implementation Options

  • Disclosure 8: Configure and Verify Endpoint Basic Configuration Elements

  • Disclosure 9: Device Settings Configuration

  • Setup Methods and Tools

  • Autoregistration

  • Manual Cisco IP Phone Configuration

  • Cisco Unified Communications Manager BAT

  • Self-Provisioning

  • Refresh the Endpoint Firmware from SCCP to SIP

  • Execute IP Phones in Cisco Unified Communications Manager Express

  • Design Menu

  • View Menu

  • Setup Tool Comparison

  • Play out the "Execute Endpoints" Lab

Module 5: End User Telephony and Mobility Features

  • Lesson 1: Understanding Telephony Features

  • Cisco Extension Mobility in Cisco Unified Communications Manager

  • Call Forward Options

  • Shared Lines

  • Call Pickup

  • Call Hunting Components

  • Call Park

  • Radio in Cisco Unified Communications Manager

  • Local Cisco Unified Communications Manager Presence

  • Cisco Unified Communications Manager Express Features

  • Lesson 2: Enabling Telephony Features

  • Disclosure 10: Configure Cisco Extension Mobility

  • Design Call Coverage in Cisco Unified Communications Manager

  • Disclosure 11: Configure Hunt Groups

  • Design Intercom Functionality in Cisco Unified Communications Manager

  • Design Speed Dial BLF

  • Design Call Forward Settings in Cisco Unified Communications Manager Express

  • Design Cisco Unified Communications Manager Express for Night Service

  • Design Paging in Cisco Unified Communications Manager Express

  • Design Shared Ephone-dn in Cisco Unified Communications Manager Express

  • Design Pickup Groups in Cisco Unified Communications Manager Express

  • Design Intercom in Cisco Unified Communications Manager Express

  • Design Hunt Groups in Cisco Unified Communications Manager Express

  • Play out the "Empower Telephony Features" Lab

  • Lesson 3: Understanding Mobility Features

  • Versatile Connect in Cisco Unified Communications Manager

  • Versatile Voice Access in Cisco Unified Communications Manager

  • Versatility in Cisco Unified Communications Manager Express

  • Lesson 4: Enabling Mobility Features

  • Design Cisco Unified Mobility in Cisco Unified Communications Manager

  • Disclosure 12: Configure Cisco Unified Mobility on HQ Phone 1

  • Disclosure 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager

  • Design Mobility in Cisco Unified Communications Manager Express

  • Play out the "Empower Mobility Features" Lab

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Lesson 1: Understanding Cisco Unity Connection

  • Cisco Unity Connection Overview

  • Cisco Unity Connection Integration

  • Disclosure 14: Verify the Cisco Unity Connection Integration

  • Cisco Unity Connection Call Handler

  • Cisco Unity Connection Call Routing

  • Cisco Unity Connection Authentication Rules

  • Cisco Unity Connection Dial Plan

  • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements

  • Cisco Unity Connection End-User Templates Overview

  • Client Template Basics

  • Default Class of Service

  • Watchword Settings and Roles

  • Exchange Rules and Greetings

  • Call Actions

  • Message Actions and Caller Input

  • TUI Experience

  • Cisco Unity Connection End Users

  • Cisco Unity Connection Voice Mailboxes

  • Cisco Unity Connection Video Greetings

  • Lesson 3: Understanding End User and Voice Mailbox Implementation Options

  • Disclosure 15: Configure a User Template

  • Disclosure 16: Configure a User

  • Import End Users from Cisco Unified Communications Manager

  • Import Users from LDAP

  • Mass Import Users

  • Oversee Cisco Unity Connection Message Storage

  • Disclosure 17: Configure Cisco MediaSense for Video Greeting

  • Disclosure 18: Configure Cisco Unity Connection for Video Greeting

  • Play out the Implement End Users and Voice Mailboxes Lab

  • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service

  • Cisco Unified Communications Manager IM and Presence Service Features and Functionality

  • Cisco Unified Communications Manager IM and Presence Service Architecture

  • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

  • Arrange Cisco Unified Communications Manager for Cisco Jabber

  • Arrange the Cisco Unified Communications Manager IM and Presence Server

  • Investigate Cisco Jabber

  • Play out the "Empower Cisco Unified Communications Manager IM and Presence Service" Lab

Module 7: Cisco Unified Communications Solutions Maintenance

  • Lesson 1: Providing End-User Support

  • Critical thinking Model Overview

  • Accumulate Facts

  • Think about Possibilities

  • Make an Action Plan

  • Execute the Action Plan

  • Watch Results

  • Restart the Problem-Solving Process

  • Report Results

  • Investigating IP Phone Registration

  • Driving IP Phones

  • VLAN Overview

  • Design Access Ports

  • Voice Quality Issues

  • Play out the "Give End-User Support" Lab

  • Lesson 2: Understanding Cisco Unified Communications Manager Reports

  • Cisco Unified Communications Manager Reports Overview

  • Produce Reports

  • Investigate the Generated Reports

  • Disclosure 19: Use Cisco Unified Reporting

  • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

  • Cisco Unified Communications Manager CAR Tool Overview

  • Cisco Unified Communications Manager CAR Tool User Overview

  • Disclosure 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool

  • Fare CDR and CMR Records

  • Produce CDR User Reports

  • Disclosure 21: Generate User Reports

  • Produce System Reports

  • Disclosure 22: Generate and View a QoS Detail Report

  • Produce Device Reports

  • Disclosure 23: Generate and View a Gateway Utilization Report

  • Play out the Generate Cisco Unified Communications Manager CAR Tool Reports Lab

  • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool

  • Cisco Unified RTMT Overview

  • Screen the System with Cisco Unified RTMT

  • Screen Cisco Unified Communications Manager with Cisco Unified RTMT

  • Play out the "Screen the System with Cisco Unified RTMT" Lab

  • Lesson 5: Monitoring Voicemail in Cisco Unity Connection

  • Produce Reports on Cisco Unity Connection

  • Disclosure 24: Generate a Cisco Unity Connection Serviceability Report

  • Produce Reports in Cisco Unified Serviceability

  • Disclosure 25: Generate Cisco Unified Serviceability Reports

  • Utilize Reports for Troubleshooting and Maintenance

  • Lesson 6: Understanding the Disaster Recovery System

  • Fiasco Recovery System Overview

  • Move down Cisco Unified Communications Solutions

  • Reestablish Cisco Unified Communications Solutions

  • Play out the Back Up Cisco Unified Communications Manager Lab (Optional)

Lab Outline

  • Equipment Lab 1: Explore Administrator Interfaces

  • Begin Services in Cisco Unified Communications Manager Serviceability

  • Make a Personalized Application User and Verify Role Privileges for Application User Web Pages

  • Include a New Cisco Unified IP Phone

  • Adjust Service Parameters

  • Check the Application Server in Cisco Unified Communications Manager for Cisco Unified Communications Manager IM and Presence Service

  • Empower Services on Cisco Unified Communications Manager IM and Presence

  • Make the Presence Gateway for Cisco Unified Communications Manager in the Cisco Unified Communications Manager IM and Presence Service

  • Begin the Cisco Serviceability Reporter benefit

  • Arrange Cisco Unified Communications Manager Express to Support Cisco Configuration Professional

  • Introduce Cisco Configuration Professional on the Student PC and Discover the Cisco Unified Communications Manager Express Router

  • Equipment Lab 2: Explore End-User Interfaces

  • Make an End User in Cisco Unified Communications Manager

  • Set Enterprise Parameters and Configure End-User Settings

  • Arrange Voicemail Users in Cisco Unity Connection

  • Make End Users in Cisco Unified Communications Manager Express

  • Equipment Lab 3: Explore Call Flows in Cisco Unified Communications Manager

  • Arrange the Cisco Unified Communications Manager CoS Implementation

  • Arrange the Cisco Unified Communications Manager Call Routing Implementation

  • Test the Inbound Cisco Unified Communications Manager COS Implementation

  • Set Route Patterns Back to PSTN Partition

  • Equipment Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

  • Arrange the Cisco Unified Communications Manager Express Call Routing Implementation

  • Equipment Lab 5: Implement End Users

  • Utilize Microsoft Active Directory for End-User Synchronization to Configure End Users in Cisco Unified Communications Manager

  • Change User Settings in Cisco Unified Communications Manager

  • Equipment Lab 6: Implement Endpoints

  • Arrange the Self-Provisioning IVR Service

  • Include a New Phone in Cisco Unified Communications Manager Using Autoregistration

  • Utilize the Self-Provisioning IVR Service on Autoregistered Phones

  • Include a New Phone in Cisco Unified Communications Manager Using the Cisco Unified Communications Manager BAT

  • Include a New Phone in Cisco Unified Communications Manager Express Using the GUI

  • Equipment Lab 7: Enable Telephony Features

  • Arrange Group Pickup for the HQ Phones

  • Arrange Directed Call Park

  • Arrange Intercom Functionality

  • Arrange IP Phones for BLF Speed Dials

  • Equipment Lab 8: Enable Mobility Features

  • Test: Change When Calls to the Remote Destination Ring

  • Test: Configure the Remote Destination to Ring Longer

  • Test: Prevent the Remote Destination from Ringing When Receiving Calls from the Branch

  • Equipment Lab 9: Implement End Users and Voice Mailboxes

  • Test: Unlist a User from Cisco Unity Connection

  • Import End Users from Cisco Unified Communications Manager

  • Import End Users from Microsoft Active Directory

  • Set the Message Store Settings

  • Equipment Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

  • Arrange Cisco Unified Communications Manager for Cisco Jabber

  • Make a CSF Device for Softphone Mode

  • Arrange the Cisco Unified IM and Presence Server

  • Sign in to Cisco Jabber

  • Test Cisco Jabber Features

  • Equipment Challenge Lab 11: Provide End-User Support

  • Inconvenience Ticket: IP Phone Is Not Registered

  • Inconvenience Ticket: Group Pickup Does Not Work

  • Inconvenience Ticket: Cisco Extension Mobility Service Is Not Working

  • Equipment Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

  • Test Lab: Analyze Calls

  • Equipment Lab 13: Monitor the System with Cisco Unified RTMT

  • Introduce Cisco Unified RTMT

  • Screen System Parameters

  • Work with Traces and Syslog Messages

  • Screen Cisco Unified Communications Manager Parameters

  • Work with Profiles

  • Utilize the Port Monitor to Check the Voicemail Ports

  • Equipment Lab 14: (Optional) Back Up Cisco Unified Communications Manager

  • Make a Backup Device

  • Design the Scheduler

  • Perform Manual Backup

  • (Discretionary) Restore the Cisco Unified Communications Manager Database

The information and abilities that a student must have before going to this course are as per the following:

  • Working learning of united voice and information systems

  • Fundamental learning of Cisco IOS entryways

  • Fundamental learning of Cisco Unified Communications Manager and Cisco Unity Connection


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