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ITIL Foundation and Practitioner Certification Training –An Overview

Aligning IT services with the business processes saves time, reduces waste and helps the concerned IT professionals avoid rework. ITIL certifications certify your credibility to implement IT Service Management (ITSM) best practices. ITIL-certified professionals are in high demand across the world because they have particular skills to implement ITSM practices to improve the business performance. All the ITIL concepts are vendor-neutral; these address the terminology, processes and the methods commonly used in modern IT. ‘ITIL’ is the registered trademark of AXELOS Limited.

As being the leading accredited training partner for AXELOS, we at offer ‘ITIL combo training’ delivering the combined benefits of ITIL® Foundation and ITIL® Practitioner certifications; the course is designed to save your time to become a certified ITIL expert. The course provides an overview of the ITIL Framework based on the five core streams: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The ITIL Foundation and Practitioner training will help you transit to ITIL V4 with added competitive values to your professional credibility.

Learning Scope of ITIL Foundation and Practitioner Certification:  

  • ITIL  terms, concepts and terminology and guiding principles

  • ITIL best practices and implementing the latest practices to for continuous improvement

  • Service management fundamentals, service lifecycle & IT-enabled services

  • Applying practices to improve business decisions as per customer expectations

  • approaches for Service improvement

  • Metrics and measurements; Communication mechanism

  • Organizational Change Management (OCM)

Target Audience for ITIL Foundation and Practitioner Course:

ITIL Foundation and Practitioner Combo course is the ideal pick for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers.

Growth Prospects after ITIL Foundation and Practitioner Training:

  • The ITIL Foundation and Practitioner credential adds new values to your CV and boosts the future employment prospects.

  • It helps you manage business risk and service disruption or failure. 

  • The learning from the five days ITIL training makes you able to establish cost-effective systems for managing demand for your services and to increase productivity. 

  • It helps you support the business change whilst maintaining a stable service environment.

ITIL Foundation and Practitioner Training Course Outline

Module 1: ITIL Introduction

Module 2: ITIL service lifecycle

Module 3: Key Concepts of Service Management

Module 4: Four Dimensions of Service Management

Module 5: Service strategy; Service design; Service catalogue management; Service transition; Service operation; Functions; Roles

Module 6: Competence and training for service management and framework

Module 7: ITIL Service Value System (SVS)

Module 8: ITIL Management Practices

Module 9: Continual Service Improvement

Module 10: Organizational Change Management (OCM) and its working

Module 11: Metrics and Measurements

Module 12: Communication

Prerequisite for ITIL Foundation and Practitioner Combo Course:

The ideal candidates must have Knowledge and experience of managing IT services.

FAQs for ITIL Foundation and Practitioner training Course

Q: What ITIL® examinations can be taken?

The ITIL® certification scheme offers a series of certifications focused on different aspects of the ITIL Framework. For more details, contact our counselor

Q: Who are more benefited from ITIL Foundation and Practitioner course?

  • Professionals who need the basic understanding of ITIL framework

  • Professionals interested to understand to use ITIL for IT service management improvement.

  • IT professionals and others working in an organization adopting ITIL approach.

Q: What is ITIL Foundation and Practitioner exam format?

Multiple choice 40 questions; 28 marks required to pass (out of 40 available) i.e. 70%; 2 hours and 15 minutes duration; Closed book exam.

Q: What is the learning scope of module 9: Communication?

Under this ‘ITIL Foundation and Practitioner’ training course module, you will learn to:

  • Value, importance, nature, and benefits of perfect communication

  • Communication principles

  • The purpose and value of communication tools and techniques

  • Relevant communication tools and techniques to support improvement in a given context

  • Communication when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Q: What are the four ITIL dimensions you cover during ITIL Foundation and Practitioner training course?

The four ITIL dimensions our ITIL trainers include during training are - Organizations and People; Information and Technology; Partners and Suppliers; Value Streams and Processes etc. 

Q: Can my organization achieve ITIL® certification or compliance?

ITIL is a framework of guidance and not a standard, therefore, ITIL certification for your organization is not achievable; however, your organization can achieve ISO/IEC 20000 certification, the standard for IT Service Management underpinned by ITIL best practices


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