• 100 Queen St W, Brampton, ON L6X 1A4, Canada
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COURSE OVERVIEW

This is an exciting and dynamic course in which we will be getting an introduction of the lifecycle of IT services management so as to deliver business expectations. We will be having an engaging case study and will learn the core disciplines of ITIL best practices. after completion of this course, students will be well prepared and positioned to successfully complete the ITIL exam associated with it which is required for entry into the future ITIL intermediate-level training courses.

ITIL mainly covers five disciplines in core:

  • Service Strategies
  • Service Designing
  • Service transitioning
  • Servicing of Operation
  • Continual Improvement of Service

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

 

What you will be Learning

 

  • ITIL Key concepts
  • Important principles for improving IT operations
  • ITIL’s Vital functions and processes
  • Practical guidance so that you can apply ITIL to everyday IT situations
  • Alignment with business, control costs, and improving IT service quality
  • Strategies for balancing IT resources

 

Audience profile

Anyone who is seeking ITIL Foundation certification and interested in alignment of IT with business, control and reduce IT costs, IT service quality improvisation, and IT resources balancing in the most effective manner is eligible to take this course. All IT professionals, IT project managers or team members, coordinators, business process analysts, IT architects, consultants, systems integrators, network operators, planners, service providers, outsourcers, developers, help desk managers and staff and persons on various other IT-related positions an take  this course.

 

1. Defined Service Management

  • What are IT services and what they exactly do
  • How IT services deliver value to customers
  • Defining Values and importance of IT service management

2. Introduction and overview of ITIL

  • Good practices of ITIL
  • Ease of ITIL adoption
  • Understanding ITIL qualification scheme, bodies, and certifications

3. Strategies for service

  • Service management designing, development, and implementation
  • Use of Service management as strategic asset
  • objectives and expectations settings
  • Identification and selection of prioritization opportunities

4. Service Designing

  • Designing and developing services
  • Process development
  • Principles and methods designing
  • strategy into service conversion

5. Service Transitioning

  • Developing and improving capabilities
  • Improved methods for transitioning new and changed services into operation
  • Management of the complexity related to changes
  • Prevent undesired results while enabling innovation

6. Service Operation

  • Effectively and efficiently delivery of support services
  • Ensuring value to customer and service provider
  • Maintaining stability while allowing change
  • Improve IT support customers by organizing

7. Continual Improvement of Service

  • Creating and maintaining value for customers
  • Importance of better designing, introduction, and service operations
  • Improvement of quality of service, business continuity, and efficiency of IT
  • Efforts for Link improvement for strategy, design, and transition

PREREQUISITES

Knowledge and understanding of common IT terminologies and work experience related to IT are recommended.

Awards