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Office 365 Administration and Troubleshooting Certification Course – An Overview

Microsoft Office 365 leverages your capability and creativity to use various integrated tools like Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Microsoft Teams, Yammer etc. With Office 365 subscription, you are entitled to get the latest Office apps for desktop tablet, phones and online versions.’ Office 365 Administration and Troubleshooting’ certification course is designed to provide subjective insights and practical experience in configuring, administering, troubleshooting, and operating the Microsoft Office 365 services including identities, supporting technologies, dependencies and requirements.  

‘Office 365 Administration and Troubleshooting’ course training is focused more on the advanced skills required to troubleshoot and administer Microsoft Office 365 Tenant and its key services such as SharePoint Online, Exchange Online and Skype for Business. It also covers the security and compliance aspects of Microsoft Office 365.

Learning Scope of ‘Office 365 Administration and Troubleshooting’ Exam Training:

  • Administer & troubleshoot directory synchronization and directory objects
  • Administer Office 365 by using GUI and Windows PowerShell
  • Administer & troubleshoot Skype for Business
  • Administer & troubleshoot compliance and security        
  • Administer & troubleshoot SharePoint Online
  • Administer & troubleshoot Office 365 ProPlus

Target Audience for Office 365 Administration and Troubleshooting Certification Course:

IT professionals and system administrators, with couple of years’ experience in system administration or network administration, wishing to learn administration and troubleshooting techniques in Microsoft Office 365 are the good candidates for this online training course.

Growth Prospects After ‘Office 365 Administration and Troubleshooting’ Certification Training:

  • Microsoft Office 365, a modern collaboration platform, is widely used in all size organizations worldwide.
  • Office 365 has eclipsed all the other cloud services providers to emerge as the most used enterprise cloud service platform on the basis of users count.
  • One in five corporate employees are using Office 365 cloud service.
  • Large numbers of businesses worldwide find Office 365 as the best productivity solution available.
  • The workforce and organizations both will follow the growing trend towards "work from anywhere" model.


Office 365 Administration and Troubleshooting Certification Course Syllabus

1. Office 365 services overview

  • Overview of Office 365 services; Office 365 licensing
  • Office 365 Tenant configuration; Office 365 clients


  • Setting up and configuring Office 365 lab environment and services

2. Office 365 administration, tools, & techniques

  • Managing Office 365 with administrative portals and Windows PowerShell
  • Managing administrative access and troubleshooting administration


  • Administering Office 365 with Windows PowerShell and administrative access in Office 365

3. Administering & troubleshooting directory synchronization and objects

  • Directory synchronization and federation; Azure AD Connect management
  • Managing users and groups objects
  • Troubleshooting objects & directory synchronization in Office 365


  • Azure AD Connect management

4. Administering & troubleshooting Microsoft Exchange Online

  • Administering, management and troubleshooting of Exchange Online
  • Administering client access policies in Exchange Online 


  • Configuring delegated administration

5. Administering and troubleshooting Skype for Business Online and Teams

  • Administering, troubleshooting & managing Skype for Business Online and Teams


  • Configuring Skype for Business Online and Teams user

6. Administering and troubleshooting SharePoint Online

  • SharePoint Online management and troubleshooting
  • Administering SharePoint Online site collections and external users
  • Configuring OneDrive for Business


  • Creating, configuring and troubleshooting the SharePoint site collection and OneDrive

6. Planning and deploying Office 365 ProPlus

  • Office 365 ProPlus deployments and troubleshooting with overview


  • Managing centralized and user-drivenOffice 365 ProPlus installations

7. Administering and troubleshooting compliance and security in Office 365

  • Overview, administering and troubleshooting of compliance and protection features
  • Configuring and administering information protection and email security


  • Troubleshooting and configuring security and compliance

Prerequisite for Online Office 365 Administration and Troubleshooting Training Class:

The ideal candidates must have at least 2-3 years’ experience in Windows Server operating system, public key infrastructure (PKI) certificates and Windows PowerShell, Active Directory Domain Services (AD DS) etc.

FAQs for ‘Office 365 Administration and Troubleshooting’ Certification Course

Q: When can I retake the ‘Office 365 Administration and Troubleshooting’ exam?

If you don’t achieve the required passing score on the exam at first time, you will have to wait at least for 24 hours before rescheduling and retaking the exam. If you fail again to get the required passing score, you will have to wait for 14 days before rescheduling and retaking the exam.

Q: How many times can I retake Microsoft certification exam?

You can't retake the Microsoft certification exam more than five times in a year; the period counts from the date of the first exam the take on. To appear in a exam more than five times a year, you will have to request to Microsoft.   

Q: Will Office 365 Administration and Troubleshooting certification boost my job and growth prospects in 2020 and after? 

Yes, Office 365 Administration and Troubleshooting certification course is a highly promising career booster for the IT professionals and system administrators. The global usage of Microsoft Office 365 is increasing fast; as of today, it has become the first choice of more than 50% businesses.   

Q: What is the learning scope of Azure AD Connect under Office 365 Administration and Troubleshooting training?

Azure AD Connect is a Microsoft tool designed to meet out hybrid identity goals. During the three days training, you will learn about password hash synchronization, pass-through authentication, federation integration and synchronization like features.

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