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Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration)

SolarWinds Orion 303 Web Help Desk is a unique ‘Help Desk Ticketing & Asset Management’ software that simplifies the service management with asset, knowledge, change management and unified ticketing. It is being accepted by the businesses worldwide for ticketing management, IT asset management, knowledge management, change management and IT facilities management etc.

The key features of ‘SolarWinds Orion 303: Web Help Desk’ that make it a great choice for the monitored IT asset management are - relational ticket association, native integration with LDAP and Active Directory, compatibility with 3rd party IT asset management tools, FIPS 140-2 compatibility and customer satisfaction measurement etc.

Two days SolarWinds Orion 303 Web Help Desk (Installation and Advanced Configuration) training prepares the students to pass SCP’s SolarWinds Orion 303 Web Help Desk certification exam. 

Objectives and Benefits of SolarWinds Orion 303 Web Help Desk Training

The task-oriented key objectives and benefits of SolarWinds Orion 303 Web Help Desk course include:

•    Learning automated ticket routing and management

•    Learning automatic tracking and management of hardware & software assets from the single web console

•    Learning accelerated troubleshooting by integrating SolarWinds tools

•    Learning to eliminate redundancy in the help desk operations through integrated change management and knowledge base

•    Learning to create and manage the Change Advisory Board (CAB)

•  Learning to use integrated Dameware Remote Support for reduced operational costs, accelerated help desk service, remote troubleshooting, improved customer satisfaction etc.           

The Global Importance of SolarWinds Orion 303 Web Help Desk Certification:

SolarWinds Orion 303 Web Help Desk (Installation and Advanced Configuration) certification is built on the experiences of the global network of over 5,500 SCPs. SolarWinds Orion 303 Web Help Desk certification exam gives validated professional expertise to use SolarWinds network & systems management products. The certification exam is conducted by PSI’s exam delivery service facilitating the aspirants to appear in exam from anywhere.  

Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration) Course Outline

Solarwinds Orion 303 Web Help Desk training course is a two days training program designed systematically by our certified Solarwinds Orion 303 Web Help Desk trainers with years’ experience of working on Solarwinds environments.

Day 1 - Installation and Basic Configuration of Solarwinds Orion 303 Web Help Desk

  • S/N

  • Topics

  • Learning Scope

  • 1.

  • Installation of WHD

  • Architecture options for WHD platform, database

  • Authentication Settings, SMTP Settings, Integration options with SolarWinds Orion & Dameware MRC,

  • 2.

  • Options and Admin Roles

  • Data Import Options, Ticket Options, Request Types, Status Types, Priority Types, Custom Ticket Fields

  • 3.

  • Tech Accounts & Permissions

  • Tech Groups Setting

  • 4.

  • Departments & Locations

  • Custom Fields

Day2 - Advanced Configuration

S.N.

Topics

Learning Scope

1.

Ticket Routing and Approval Roles

Customizing Ticket Routing and Approval Needs   

2.

Creating & Managing a Change Advisory Board (CAB)

Tasks, Action Rules, Creating &Managing Assets

3.

Creating & Managing Database and Billing options

Client Surveys, Knowledge Base, Reporting

 

 

Prerequisites for SolarWinds Orion 303 Web Help Desk Course:

IT Administrators and Networking team members, irrespective to experience, are good candidates for SolarWinds Orion 303 Web Help Desk classes. 

The basic knowledge of SolarWinds Orion products certainly helps to grasp the provided knowledge because the course doesn’t cover the basics of SolarWinds Advanced Network, Advanced Server, Log and Event Manager etc.   

Solarwinds Orion 303: Web Help Desk FAQs

1. How much helpful is ‘Solarwinds Orion 303 Web Help Desk training’ for help desk team?

The Solarwinds Orion 303 Web Help Desk certification training helps the desk team in a great way because the end-users have numbers of self-resolution options like built-in knowledge base, FAQs and dynamic tool tips for specific problem solving.  

2. Can I use Solarwinds Orion 303 Web Help Desk for KB articles submission and management?

Yes, integration of Solarwinds Orion 303 Web Help Desk simplifies the KB articles’ management. Even any IT tech can control and manage KB addition with customized manager approval facility.

3. How does Solarwinds Orion 303 Web Help Desk integration help for scaling customer satisfaction?      

Solarwinds Orion 303 Web Help Desk configures an automated feedback survey for the end-user after completion of each service request. The database of feedbacks helps you scale customer satisfaction level.

4. Should I have Solarwinds Orion 101, 201 or 202 certification before attending Solarwinds Orion 303 Web Help Desk class?

No, it is not necessary but basic knowledge of Solarwinds Orion products is the key advantage. 

5. I am new to Solarwinds Orion. How can I start the journey towards Solarwinds Orion environment?

You can discuss with our online professionals anytime through chat, mail or phone etc to find out the best feasible objective oriented roadmap to benefit your organization with Solarwinds Orion environment.    


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