• 100 Queen St W, Brampton, ON L6X 1A4, Canada
  • +1-800-961-0337
START DATE END DATE CLASS TIMINGS MODE LOCATION ACTION
07/01/2019 07/02/2019
  • VLT
Live Online

Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration)

Course Overview

The Web Help Desk instructional class will give a presentation into the IT Service Management device and will likewise profound plunge into a significant number of the intricate functionalities.

The course will survey vital highlights, share best practices and feature various propelled capacities.

» Installation and Basic Configuration

» Advanced Configuration

» Creating and Managing a Change Advisory Board (CAB)

Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration)

Course Outline

1  Installation and Basic Configuration

  • Establishment of WHD
  • Verification Settings
  • SMTP Settings
  • Mix choices with SolarWinds Orion and Dameware MRC
  • Email Templates
  • Ticket Options
  • Tech Accounts and Permissions
  • Areas and Departments
  • Customer Accounts
  • Information Import Options

2  Advanced Configuration

  • Ticket Routing
  • Endorsement Roles
  • Assignments
  • Activity Rules
  • Making and Managing Assets
  • Making and Managing Parts and Billing alternatives
  • Customer Surveys
  • Information Base
  • Detailing
  • Soothing API Introduction

Awards