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START DATE END DATE CLASS TIMINGS MODE LOCATION ACTION
11/12/2018 11/16/2018
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01/14/2019 01/18/2019
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03/11/2019 03/15/2019
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07/22/2019 07/26/2019
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09/16/2019 09/20/2019
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05/06/2019 05/10/2019
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11/04/2019 11/08/2019
  • VLT
Live Online

Troubleshooting Cisco IP Telephony And Video (CTCOLLAB v1.0)

Course Overview

After finishing this course, the student will have the capacity to meet these general destinations:

  • Depict an orderly procedure to investigate issues in Cisco coordinated effort organizations
  • Investigate issues that identify with Cisco Unified Communications Manager
  • Investigate issues that identify with Cisco VCS
  • Investigate call setup issues
  • Investigate ILS and GDPR issues
  • Investigate Cisco Unified Communications Manager portability highlights
  • Investigate issues that identify with Cisco TelePresence Management Suite
  • Investigate media asset and voice quality issues

Prerequisites

The information that you ought to have before going to this course ought to incorporate the accompanying:

  • Working learning of united voice, video, and information systems
  • Working learning of the MGCP, SIP, and H.323 conventions and their execution on Cisco IOS portals
  • Capacity to design and work Cisco switches and switches
  • Capacity to design and work Cisco Unified Communications Manager in a solitary site condition

Who Should Attend

The essential target gatherings of people for the course are:

  • System chairmen and organize engineers
  • CCNP Collaboration hopefuls
  • Auxiliary gatherings of people are:
  • Frameworks engineers

Troubleshooting Cisco IP Telephony And Video (CTCOLLAB v1.0)

Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

Lesson 1: Identifying Cisco Collaboration Deployments

Outline of Cisco Collaboration Systems Solution Components

System Infrastructure

Call Control Systems in Cisco Collaboration Systems Solutions

Endpoints in Cisco Collaboration Systems Solutions

Media Resources in Cisco Collaboration Systems Solutions

Applications in Cisco Collaboration Systems Solutions

Lesson 2: Using Troubleshooting Methodology

Break down the Troubleshooting Process

Investigating Methodology in Complex Environments

Characterize the Problem

Accumulate Facts

Think about Possibilities

Make an Action Plan

Execute an Action Plan

Watch Results

Restart the Problem-Solving Process

Report Facts

Lesson 3: Using Troubleshooting and Monitoring Tools

Diagram of Troubleshooting and Monitoring Tools

Cisco Unified Serviceability

Cisco Unified Communications Manager Traces

Follow Output Example

Session Trace Log View

Cisco Unified RTMT Performance Monitor and Data Logging

Nonexclusive Call Filter Module

Sniffer Traces

Module 2: Cisco Unified Communications Manager Troubleshooting

Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues

IP Phone Initialization

Basic DHCP-Related and TFTP-Related Issues

Utilizing Ping to Cisco IP Phones

Check TFTP Server Configuration

Cisco Unified IP Phone Status Messages

Cisco Unified IP Phone Network Configuration

Cisco IOS MGCP Gateway Communications

Cisco IOS MGCP Gateway and Endpoint

Cisco IOS MGCP Gateway Configuration Elements

Cisco IOS MGCP Gateway Registration

Cisco IOS MGCP Gateway Registration Issues

Check Cisco IOS MGCP Gateway Status

Cisco IOS MGCP Gateway Monitoring Commands

Cisco IOS MGCP Gateway Unsuccessful Registration

Cisco IOS H.323 Gateway and SIP Trunk Communications

Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues

Cisco Unified Communications Manager Is Not Responding

Cisco Unified Communications Manager Administration Web Page Is Not Displayed

Moderate Response of Cisco Unified Communications Manager Server

Lesson 3: Troubleshooting Database Replication Issues

Audit of Cisco Unified Communications Manager Database Replication

Recognizable proof of Cisco Unified Communications Manager Database Replication Issues

Settling Cisco Unified Communications Manager Database Replication Issues

Lesson 4: Troubleshooting LDAP Integration Issues

LDAP Integration Options with Cisco Unified Communications Manager

LDAP Integration Considerations

Settling Synchronization Issues

Settling LDAP Authentication Issues

Module 3: Cisco VCS Troubleshooting

Lesson 1: Troubleshooting Endpoint Registration Issues

Diagram of Endpoint Registration Issues

Investigating Endpoints on Cisco VCS

Investigating Cisco TelePresence Endpoints

Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues

Cisco VCS Is Not Responding

Cisco VCS Administration Web Page Is Not Displayed

Moderate Response of Cisco VCS Server

Lesson 3: Troubleshooting Database Replication Issues

Database Replication Review

Recognizing Database Replication Issues

Settling Cisco VCS Database Replication Issues

Lesson 4: Troubleshooting LDAP Integration Issues

Survey of LDAP Integration Options

General LDAP Integration Issues

Investigating of Device Authentication Issues

Investigating of Account Authentication Issues

Module 4: Call Setup Issues

Lesson 1: Describing Call Setup Issues and Causes

Cisco Unified Communications Manager Call Setup Issues

Cisco VCS Control Call Setup Issues

Cisco Expressway Series Call Setup Issues

Call Setup Issues Between Call Control Systems

Lesson 2: Troubleshooting On-Net Single-Site Calling Issues

Survey of Digit Analysis in Cisco Unified Communications Manager

Survey of Partitions and CSSs

Investigate Call Setup Issues in Cisco Unified Communications Manager

Investigate One-Way Calling Issues

Investigate Call-Forwarding Issues

Survey of SIP and H.323 Endpoint Registration in Cisco VCS

Survey of Subzones, Links, Pipes, and Search Rules

Investigate Call Setup Issues in Cisco VCS

Investigate Unified Communications Mobile and Remote Access Issues

Lesson 3: Troubleshooting On-Net Multisite Calling Issues

Multisite Dial Plan Issues

Cisco Unified Communications Manager Issues

Cisco Unified Border Element Issues

Lesson 4: Troubleshooting Off-Net Calling Issues

Normal Off-Net Calling Issues

Investigate MGCP Gateway Issues

Investigate H.323 Gateway Issues

Investigate SIP Trunk Issues

Module 5: ILS and GDPR Issues

Lesson 1: Troubleshooting ILS and GDPR

Survey of ILS

Survey of GDPR

Survey of URI Call Routing When Using ILS

Survey of Numbered Call-Routing When Using ILS

Normal ILS-Related Issues and Their Causes

Investigate ILS-Related Issues

Module 6: Cisco Unified Communications Manager Mobility Issues

Lesson 1: Troubleshooting Device Mobility Issues

Gadget Mobility Review

Call-Routing Implementation Options

Normal Device Mobility-Related Issues and Their Causes

Investigate Device Mobility Configuration Mismatches

Investigate Device Mobility Call-Routing Problems

Investigate Device Mobility Call Privilege Problems

Lesson 2: Troubleshooting Cisco Extension Mobility Issues

Cisco Extension Mobility Review

Review of Cisco Extension Mobility Issues

Investigating Cisco Extension Mobility Login and Logout Issues

Investigate Cisco Extension Mobility Call-Routing Issues

Lesson 3: Troubleshooting Cisco Unified Mobility Issues

Audit of Cisco Unified Mobility

Audit of Unified Mobility Configuration Elements

CSS Implementation in Cisco Mobile Connect

Cisco Unified Mobility Access List Functions

Review of Cisco Unified Mobility Issues

Investigate Cisco Mobile Connect

Investigate Cisco Unified Mobile Voice Access

Module 7: Cisco TelePresence Management Suite Issues

Lesson 1: Troubleshooting Cisco TMS Issues

Audit of Cisco TMS

Investigate Cisco TMS

FindMe Review

Module 8: Voice Quality and Media Resources Issues

Lesson 1: Troubleshooting MTP Issues

MTP Review

Investigate MTP Registration and Nonresponsive Software Issues

MTP Allocation Issues

Lesson 2: Troubleshooting Transcoder Issues

Transcoder Review

Investigate Transcoder Registration Issues

Lesson 3: Troubleshooting Audio and Video Conferencing Issues

Cisco Unified Communications Manager Conference Bridges

Investigate Conference Bridges Registered with Cisco Unified Communications Manager

Investigate Conference Bridges Accessible by means of SIP Trunks

Lesson 4: Troubleshooting Audio and Video Quality Issues

Voice Quality Issues in Cisco Collaboration Systems

Distinguish and Isolate Voice and Video Quality Problems

Investigate Layer 2 Quality Problems

Investigate Voice Quality Issues on a Gateway

Investigate Quality Issues at Endpoints

One-Way Audio and Video Issues

Lab Outline

Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues

Investigate Cisco IP Phone Registration

Investigate MGCP Gateway Registration

Guided Lab 2: Troubleshooting LDAP Integration Issues

Investigate LDAP Synchronization Issues at HQ Site

Investigate LDAP Authentication Issues

Guided Lab 3: Troubleshooting Endpoint Registration Issues

Investigate Cisco Jabber Video for TelePresence Registration

Guided Lab 4: Troubleshooting LDAP Integration Issues

Investigate LDAP-Related Device Authentication Issues

Investigate LDAP-Related Account Authentication Issues

Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues

Investigate Call Setup Issues in Cisco Unified Communications Manager

Investigate Call Setup Issues in Cisco VCS

Investigate Unified Communications Mobile and Remote Access

Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues

Investigate Intercluster Calls in Cisco Unified Communications Manager

Investigate Multisite Calls in Cisco Unified Border Element

Guided Lab 7: Troubleshooting Off-Net Calling Issues

Investigate Off-Net Calling Issues Including MGCP, H.323, SIP, and ISDN Protocols

Guided Lab 8: Troubleshooting ILS and GPDR

Investigate ILS and GDPR

Guided Lab 9: Troubleshooting Device Mobility Issues

Investigate Device Mobility

Guided Lab 10: Troubleshooting Extension Mobility Issues

Investigate Extension Mobility

Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues

Investigate Mobile Connect

Investigate Mobile Voice Access

Guided Lab 12: Troubleshooting Cisco TMS Issues

Investigate Cisco TMS

Guided Lab 13: Troubleshoot Transcoder Issues

Investigate Transcoder Issues

Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences

Investigate Audio Conferences

Investigate Video Conferences

Awards