• 100 Queen St W, Brampton, ON L6X 1A4, Canada
  • +1-800-961-0337
START DATE END DATE CLASS TIMINGS MODE LOCATION ACTION
11/01/2018 11/02/2018
  • VLT
Live Online
11/15/2018 11/16/2018
  • VLT
Live Online
11/29/2018 11/30/2018
  • VLT
Live Online
12/13/2018 12/14/2018
  • VLT
Live Online
12/20/2018 12/21/2018
  • VLT
Live Online
01/31/2019 02/01/2019
  • VLT
Live Online
03/28/2019 03/29/2019
  • VLT
Live Online
05/16/2019 05/17/2019
  • VLT
Live Online
07/18/2019 07/19/2019
  • VLT
Live Online
09/12/2019 09/13/2019
  • VLT
Live Online
10/31/2019 11/01/2019
  • VLT
Live Online
12/19/2019 12/20/2019
  • VLT
Live Online

Unity Connection Administration (UCA v11.0)

Course Overview

After finishing this course, the student will have the capacity to meet these general destinations:

  • Clarify the capacity of Cisco Unity Connection and the different interfaces that are utilized to get to the framework
  • Portray the segments that are required for client call preparing by Cisco Unity Connection
  • Actualize the different highlights and choices that are accessible to clients in Cisco Unity Connection
  • Investigate the form 11.0 highlights and capacities
  • Utilize the different applications, devices, and reports that are accessible in Cisco Unity Connection

Prerequisites

  • The information and aptitudes that a student must have before going to this course are as per the following:
  • Essential comprehension of major terms and ideas of PC organizing, including LANs, WANs, and IP exchanging and directing.
  • Fundamental information of customary PSTN activities and advancements, including PBX and phone message organization assignments
  • Fundamental comprehension of Cisco Unified Communications Manager

Unity Connection Administration (UCA v11.0)

Course Outline

  • Prologue to Unity Connection 11.x
  • An Overview of Cisco Unity Connection
  • What is Cisco Unity Connection?
  • Highlight/Capacity Summary
  • Machine Architecture
  • Client Access to Inbox
  • Dynamic Active, High-Availability Deployment
  • Advanced Networking
  • What?s New in 10.x/11.x?
  • HTTPS Networking
  • Single Sign-on
  • Video Greetings
  • Inhabitant Partitioning
  • Message Status on Reply/Reply-All
  • Letter drop quantity email warning
  • Voice Message connection in HTML Notification
  • Organization Interfaces for Cisco Unity Connection
  • Signing into Cisco Unity Connection Applications
  • Stage Administration
  • Application Administration
  • Application interfaces
  • UC Admin
  • Brought together Serviceability
  • Solidarity Connection Serviceability
  • Brought together Reporting
  • ELM
  • OS Admin
  • DRS
  • CLI
  • Single Sign-On
  • Association Users and Contacts
  • Understanding Users and Contacts
  • Characterizing Users
  • Characterizing Contacts
  • Getting ready to Configure Users
  • Arranging Authentication Rules
  • Arranging Class of Service
  • Arranging Schedules and Holidays
  • Arranging User Templates
  • Arranging Users
  • Understanding Contacts
  • Arranging Contacts
  • Dealing with Multiple Users
  • Arranging Multiple Users
  • Bringing in Users Using AXL
  • Bringing in Users Using LDAP
  • Bringing in Users Using Bulk Administration Tool
  • Exploring Users
  • Understanding Call Handlers and Call Flow
  • Understanding Telephony Integration
  • Understanding Call Agent (CUCM) Routing Requirements
  • Portraying Phone System Integration
  • Arranging Phone System Integration
  • How the System Handles Calls
  • Characterizing Call Routing: Direct and Forwarded
  • Portraying Call Routing - Direct
  • Portraying Call Routing ? Forwarded
  • Actualizing Call Routing
  • Portray Call Handlers
  • Arrange Call Handlers
  • Portray Directory Handlers
  • Arrange Directory Handlers
  • Portray Interview Handlers
  • Arrange Interview Handlers
  • Looking into Incoming Call Flows
  • Looking into Incoming Call Handling Components
  • Solidarity Connection Features
  • Understanding the Dial Plan
  • Dial Plan Components
  • Dial Plan Examples
  • Dial Plan Configuration
  • Understanding User Features
  • Portray Video Greetings
  • Understanding Integrated Messaging versus Single Inbox
  • Designing Integrated Messaging
  • Designing Single Inbox
  • Getting to Voice Messaging and User Features
  • Getting to Voice Messaging
  • Visual Voicemail
  • Executing ViewMail for Outlook
  • Individual Communications Assistant (PCA)
  • Getting to Voice Messaging Using RSS Feeds
  • Executing Secure Messaging
  • Secure Messaging versus Private Messaging
  • Designing Secure and Private Messaging
  • Overseeing Distribution Lists
  • Framework Distribution Lists
  • Private Distribution Lists
  • Making an Audiotext Application
  • Audiotext Application Design
  • Audiotext Application Configuration
  • Association Tools and Reports
  • Welcome Administrator
  • Understanding Greeting Administrator
  • Welcome Administrator Configuration
  • Devices and Reports
  • Utilizing the Bulk Edit Feature
  • Utilizing Task Management
  • Utilizing Cisco Unity Connection Reports
  • Utilizing the Disaster Recovery System
  • Designing Backups
  • Performing Restore Operations

Lab Outline

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports

Awards