This ITIL Foundation and Practitioner technical training program equips professionals with knowledge that gives a competitive advantage. The concepts are designed to provide professionals with skills revolving around organizational change management, metrics and measurements, and service management.
The course is designed in line with the core streams: service design, service strategy, service transition, service operation, and continual service. The terminology and critical concepts of ITIL and how ITIL can enhance service management are covered at the initial stages, and the remaining steps educate professionals on how to adopt and adapt ITIL to meet the organizational requirements.
The above core stream enables the trained and certified professionals to deliver the expected services diligently. Being an extraordinary individual who produces exceptional results requires that you take the necessary steps to ensure success and undertaking ITIL Foundation and Practitioner technical training is one of the outstanding steps that enables you to do that. It also helps you enhance the effectiveness and efficiency of ITIL tools within the organization to user experience.
This course is intended for IT architects, IT executives, IT audit managers, IT consultants, IT planners, ITSM trainers, database administrators, IT audit managers, operational manager, development teams, application management, quality analysts and service delivery professionals.
However, the secondary audience for this training are IT professionals or somebody who have just started the IT career.
Trainer (Andrew Gilbert) was amazing, explained any queries clearly and relatively to each person, easy to talk to, kept everyone engaged !
Trainer was excellent. For someone who usually has a very short attention span, he found the correct balance between the facts required and anecdotes to keep me interested and also enable me to pass the exam.