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Dynamics 365
$2195
Per Participant
Dynamics 365 Commerce Functional Consultant training is a 4-day training course. This training set up and used the application functionality in Microsoft Dynamics 365 Commerce and supported the application. The working consultant typically has explicit knowledge of associated commerce business operations and practice configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce.
This training helps you prepare for the "Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant".
Before attending this course, students must have:
The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.
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Dynamics 365 Commerce delivers a complete omnichannel solution that unifies the operating system , in-store, and e-Commerce experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.
Lessons
Lab: Group discussion on hardware
Lab: Group discussion on store topologies
After completing this module, students will be able to:
Before Dynamics 365 Commerce channels can be created and used, several prerequisites must be completed. Configuration of those prerequisites enables successful transactions in commerce channels.
Lessons
Lab: Group discussion on selection of the right payment connector
Lab: Configure prerequisites for Online store channel
After completing this module, students will be able to:
Dynamics 365 Commerce is an end-to-end merchandising solution that you can use to manage product lifecycles from creation to maintenance, distribution, and publishing through commerce channels. You can consistently complete processes by using embedded workflows.
Lessons
Lab: Configure a retail product
Lab: Group discussion on Product discoverability
After completing this module, students will be able to:
Dynamics 365 Commerce includes an omnichannel pricing engine. You can configure the system so that all commerce channels use the same options. You can also create channel-specific pricing, discounts coupons, and promotions.
Lessons
Lab: Retail discounts
Lab: Create and simulate sales pricing
After completing this module, students will be able to:
The goal of any retail business is to increase sales while also increasing customer satisfaction with the retailer’s brand. Proper customer management and loyalty policies empower sales associates to become trusted advisors and establish long-term relationships with their customers. Dynamics 365 Commerce helps organizations to gain a unified view of customers and manage exciting customer incentives including affiliations and loyalty programs.
Lessons
Lab: Configure a new Loyalty scheme
Lab: Group discussion on Importance of clienteling in Retail
After completing this module, students will be able to:
Dynamics 365 Commerce allows for the centralized configuration and management of multiple Commerce channels. The requirements for brick-and-mortar operations are unique compared to other Commerce channels. Transactions can be performed in Dynamics 365 Commerce point of sale (POS) to register sales and returns in several ways.
Lessons
Lab: Create a customer pick up order and pick up the order
Lab: Set up a new POS register and device
After completing this module, students will be able to:
Dynamics 365 Commerce is an omnichannel solution that provides a call center channel with capabilities for order capturing, payment processing and customer service.
Lessons
Lab: Create transactions in a call center
Lab: Create a call center order
After completing this module, students will be able to:
Dynamics 365 Commerce adds a native e-commerce toolset to the existing Dynamics 365 capabilities. The toolset is designed to streamline the organizations’ commerce business with an end-to-end solution across traditional and emerging channels. Capabilities include built-in authoring and development tools, engaging and intelligent digital storefronts, and a connected marketing and commerce platform.
Lessons
Lab: Create and manage an e-commerce site
Lab: Configure an online store channel
After completing this module, students will:
Dynamics 365 Commerce provides functionality to manage store inventory, including store inventory replenishment capabilities, inbound and outbound store inventory operations, and order fulfillment.
Lessons
Lab: Set up a rule for DOM & see it in action
Lab: DOM Scenarios, Rules and examples
After completing this module, students will be able to:
Dynamics 365 Fraud Protection is a cloud-based solution that is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants to help protect their revenue and reputation by providing tools and capabilities to decrease fraud and abuse, reduce operational expenses, and increase acceptance rates, all while safeguarding user accounts from fraud exposure.
Lessons
Lab: Group discussion: A fraud protection case study
Lab: Group discussion: Discuss options for identifying and preventing fraud
After completing this module, students will:
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Texas
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Texas
I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.
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