Professionals who are previously intimate with business administration and customer relationship management will need this course. Microsoft Dynamics 365 Fundamentals (CRM) course intends for all tech-savvy professionals.
Course Price : $1149 Per Participant
Professionals who are previously intimate with business administration and customer relationship management will need this course. Microsoft Dynamics 365 Fundamentals (CRM) course intends for all tech-savvy professionals. They can take advantage of this course and enhance their broad exposure to customer relationship management.
This course does not only come designed only for IT personnel. But professionals from different fields can acquire this certification. It includes the business stakeholders knowing about dynamic 365, developers who wish to enhance their business operations and CRM skills, students, and recent graduates who aspire as business owners.
The skills professionals will learn to include Dynamic 365 marketing, sales, customer service, field service, project operations, and many more. Professionals will also describe the shared features by acquiring this course.
This training is designed based on the objectives of the course variant MB-910T00-A.
Courses
Years of Experience
Global Learners
Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Sales
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)People in different roles and at various stages in their careers can benefit from this fundamentals course.
This includes IT professionals, business stakeholders, and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.
Microsoft Learning PartnerMicrotek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).
Dec 21, 2023
9:00 am - 5:00 pm EST
online
This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.
Lessons
Lab: Working with customer engagement apps
Lab: Manage Customers and Activities
Lab: Search and filter data
Lab: Dynamics 365 Marketing Capstone Lab
After completing this module, students will be able to:
This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.
Lessons
Lab: Dynamics 365 Sales Capstone Lab
After completing this module, students will be able to:
This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service.
Lessons
Lab: Dynamics 365 Capstone Lab
After completing this module, students will be able to:
This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management.
Lessons
Lab: Dynamics 365 Capstone Lab
After completing this module, students will be able to:
This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.
Lessons
Lab: Dynamics 365 Project Operations Capstone Lab
After completing this module, students will be able to:
If you are an IT professional or know about the business operation or CRM - Customer Relation Management either generally or have a thorough knowledge or work experience. In that case, you can highlight those skills by simply doing this CRM certification.
Professionals with different roles and at different career stages can also do this fundamentals certification. Here are the examples:
Step 1: Review the skills and knowledge required to certify.
Step 2: Train for certification exams with all of the following recommended training:
Step 3: Take exams and get certified.
Please fill the below details, and our consultant will help you in the enrollment process.
©2023 Microtek Learning – All Rights Reserved
Request a Callback
Enroll Now
Course PDF
Check Schedule