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MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Training

Category

Dynamics 365

Rating
4.1
(4.1)
Price

$1190

Course Description

Note: This is a replacement course for MB-901T00.

Professionals who are previously intimate with business administration and customer relationship management will need this course. Microsoft Dynamics 365 Fundamentals (CRM) course intends for all tech-savvy professionals. They can take advantage of this course and enhance their broad exposure to customer relationship management.

This course does not only come designed only for IT personnel. But professionals from different fields can acquire this certification. It includes the business stakeholders knowing about dynamic 365, developers who wish to enhance their business operations and CRM skills, students, and recent graduates who aspire as business owners.

The skills professionals will learn to include Dynamic 365 marketing, sales, customer service, field service, project operations, and many more. Professionals will also describe the shared features by acquiring this course.

This training is designed based on the objectives of the course variant MB-910T00-A.

Prerequisites for this training

Required

  • Learners should have a fundamental understanding of customer engagement principles and business operations.
  • Recommended

  • An understanding of cloud computing is helpful.

Who should attend this course?

People in different roles and at various stages in their careers can benefit from this fundamentals course.

This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Schedules


Oct 07, 2021
9:00 am - 5:30 pm EST
Online

Oct 14, 2021
9:00 am - 5:30 pm EST
Online

Oct 21, 2021
9:00 am - 5:30 pm EST
Online

Oct 28, 2021
9:00 am - 5:30 pm EST
Online
Request Batch

What you will learn

  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved expert
  • For Government and Private pricing*
Request Call

Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
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Curriculum

This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice, and Dynamics 365 Customer Insights.

  • Get introduced to the Dynamics 365 customer engagement apps
  • Examine Dynamics 365 Marketing
  • Describe Dynamics 365 Marketing capabilities
  • Review Additional Marketing Apps
  • Lab: Working with customer engagement apps

    Lab: Manage Customers and Activities

    Lab: Search and filter data

    Lab: Dynamics 365 Marketing Capstone Lab

  • Create a marketing email
  • Create a Segment in Dynamics 365 Marketing
  • Create a Customer Journey
  • After completing this module, students will be able to:

  • Describe the customer engagement apps and what they have in common
  • Describe the standard marketing processes and how Dynamics 365 Marketing addresses them
  • Describe Dynamics 365 Marketing features and capabilities
  • Describe additional marketing apps
  • This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.

  • Explore Dynamics 365 Sales
  • Manage the sales lifecycle with Dynamics 365 Sales
  • Review additional sales apps
  • Lab: Dynamics 365 Sales Capstone Lab

  • Create and qualify a Lead
  • Manage a sales Opportunity
  • After completing this module, students will be able to:

  • Describe the standard sales processes and how Dynamics 365 Sales addresses them
  • Describe Dynamics 365 Sales capabilities
  • Describe additional sales apps such as Sales Insights and Sales Navigator
  • This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling, and Connected Customer Service.

  • Examine Dynamics 365 Customer Service
  • Describe Dynamics Customer Service capabilities
  • Review additional customer service apps
  • Lab: Dynamics 365 Capstone Lab

  • Create and publish a Knowledge Article
  • Manage a support Case through its life cycle
  • After completing this module, students will be able to:

  • Describe the standard customer service processes and how Dynamics 365 Customer Service addresses them
  • Describe Dynamics Customer Service capabilities
  • Describe additional sales apps such as Sales Insights and Sales Navigator
  • This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management, and asset management.

  • Examine Dynamics Field Service
  • Generate Work Orders in Dynamics 365 Field Service
  • Describe the scheduling capabilities of Dynamics 365 Field Service
  • Examine the inventory management capabilities of Dynamics 365 Field Service
  • Review the asset management capabilities of Dynamics 365 Field Service
  • Lab: Dynamics 365 Capstone Lab

  • Create a Case and escalate to a Work Order
  • Schedule items with Dynamics 365 Field Service
  • After completing this module, students will be able to:

  • Describe the standard field service business processes and how Dynamics 365 Field Service addresses
  • Describe how to generate Work Orders
  • Describe the scheduling capabilities of Dynamics 365 Field Service
  • Describe the inventory management capabilities of Dynamics 365 Field Service
  • Describe the asset management capabilities of Dynamics 365 Field Service
  • This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.

  • Examine Dynamics 365 Project Operations
  • Describe the sales capabilities of Dynamics 365 Project Operations
  • Plan projects with Dynamics 365 Project Operations
  • Review the resource utilization capabilities of Dynamics 365 Project Operations
  • Lab: Dynamics 365 Project Operations Capstone Lab

  • Create a project-based Lead
  • Manage a project-based Opportunity
  • Create a Project Quote and Project Estimate
  • After completing this module, students will be able to:

  • Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations
  • Describe the sales capabilities of Dynamics 365 Project Operations
  • Describe the project management capabilities of Dynamics 365 Project Operations
  • Describe the resource utilization capabilities of Dynamics 365 Project Operations
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    Course Details

    • Start Date: Oct 07, 2021
    • Duration: 2 Days
    • Skill Level: Foundation
    • Certification: Yes
    • Enrolled: 1451
    • Price: $1190
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