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MB-220: Microsoft Dynamics 365 Marketing Training


Dynamics 365



Course Description

In this course, professionals will learn about managing the marketing application to drive its growth. It also includes lead management, page segmentation, marketing forms, and email marketing messages. The skills that professionals will learn from this course include configuring an advanced setting. Professionals will also learn how to manage marketing content, templates, and integrations. The professionals will also create and manage leads. As the course is for IT professionals, it offers Professionals a chance to find a tempting job as a marketing professional in many businesses. Professionals will also find the job role of a functional consultant of a business.

This course is based on the objectives of the course version MB-220T00-A.

Prerequisites for this training

Basic Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles.

Who should attend this course?

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Marketing for businesses.


Aug 16, 2021
9:00 am - 5:30 pm EST

Aug 23, 2021
9:00 am - 5:30 pm EST

Aug 30, 2021
9:00 am - 5:30 pm EST
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What you will learn

  • Configure advanced settings
  • Manage marketing content, templates and integrations
  • Create and manage leads
  • Design and create marketing forms and pages
  • Create and manage segments
  • Set up and launch customer journeys
  • Create and manage events
  • Distribute and analyze surveys

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved ITIL expert
  • For Government and Private pricing*
*For more details call: +1-800-961-0337 or email: info@microteklearning.com

Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
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Why Choose Us?

Best price

Best Price in the Industry

You give better value in the marketplace. We will beat it.


Trusted & Approved

Our courses are accredited by the authorized vendor.


Many Delivery Methods

Flexible delivery methods are available here.


High-Quality Resources

Resources are included for a comprehensive learning experience.


In this module, you will learn about advanced settings, marketing content, templates and integrations in Dynamics 365 for Marketing.

  • Configure organization and management settings
  • Configure marketing settings
  • Configure events settings
  • After completing this module you will be able to:

  • Configure advanced settings such as organization, business management, and content.
  • Manage marketing content and templates.
  • This module will review how to create, manage and use segments and subscription centers.

  • Create and manage segments
  • Create and manage subscription centers and lists
  • After completing this module you will be able to:

  • Create and manage segments.
  • Create and manage subscription centers.
  • This module will cover how to create marketing forms and pages.

  • Manage forms
  • Manage marketing pages
  • After completing this module you will be able to:

  • Create marketing forms and embed them on marketing pages.
  • Create a marketing page.
  • Preview, validate and go live with a marketing page.
  • Create marketing form and page templates.
  • This module will cover how to manage customers as accounts or contacts, and how to nurture them through the lead lifecycle.

  • Create and manage leads
  • Manage accounts and contacts
  • After completing this module you will be able to:

  • Track customers as accounts or contacts.
  • Create a lead and convert it to an opportunity.
  • Manage leads through the lead lifecycle.
  • This module will cover how to create email messages and customer journeys in Dynamics 365 Marketing.

  • Create marketing emails
  • Create customer journeys
  • After completing this module you will be able to:

  • Create and design email messages.
  • Preview, validate and go live with email messages.
  • Save an email message as a template.
  • Create a customer journey.
  • This module will review the customer journey creation process.

  • Create an on-site event
  • Create a webinar event
  • Promote and manage events
  • After completing this module you will be able to:

  • Create a webinar event.
  • Create an on-site event.
  • Promote an event.
  • Manage the event website.
  • Configure events settings.
  • This module will demonstrate how to create and distribute surveys to customers.

  • Create a survey project
  • Create surveys with Dynamics 365 Customer Voice
  • Send Dynamics 365 Customer Voice surveys
  • After completing this module you will be able to:

  • Manage surveys using projects.
  • Create a survey.
  • Personalize a survey.
  • Distribute a survey to customers.
  • In this module, you will learn about using insights functionality to view and analyze data related to your marketing initiatives.

  • Evaluate marketing initiatives with analytics
  • After completing this module you will be able to:

  • Use insights to make decisions about marketing efforts.
  • Score leads.
  • View insights related to customer journeys and email messages.
  • FAQs

    Yes, this training prepare you for the "Microsoft Certified: Dynamics 365 Marketing Functional Consultant" certification.



    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
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    Course Details

    • Start Date: Aug 16, 2021
    • Duration: 4 Days
    • Skill Level: Intermediate
    • Certification: YES
    • Enrolled: 1623
    • Price: $2295
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