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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification


Earning a MS Certified Dynamics 365 Customer Service Functional Consultant Associate Certification demonstrates the knowledge and proficiency to build CX solutions that are agile, rapid, and leverage AI to drive actionable insights that foresee user needs. Dynamics 365 Sales Functional Consultants execute actions and solutions that plan and anticipate customer connections, maintain deals through processing & closing, and accelerate the performance of sales team using data analytics. The aspiring candidates should have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, counting deep knowledge of cases, queues, entitlements, knowledge base, visualizations, SLAs (Service Level Agreements), and USD (Unified Service Desk).

Exams and recommended training

Pass the following two exams.

Required Exams Recommended Training
Exam MB-230  MB-230T01: Dynamics 365 for Customer Engagement for Customer Service | Duration: 1 Day | Price: $ 575

Professionals should have experience in dealing with customer services and good understanding of Microsoft Dynamics 365. However, it is also suggested to have basic knowledge with Quality assurance and solution architectures.


Microsoft offers two options for certification renewals for professionals who want to validate their skills in the respective areas. You can prove yourself by working in existing technology or by achieving recertification examination in the two years of your certification renewal. When you have passed the examination, the validity of your certification will be renewed for two years starting from the passing date.


The target audience for this certification are Dynamic 365 Customer Engagement Functional Consultants who hold the responsibility in engaging SME's, capturing needs, performance innovation, translating necessities and configuration of solutions along with applications.