Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification


Dynamics 365


About the Certifications

If you are an IT professional or know about the business operation or CRM - Customer Relation Management either generally or have a thorough knowledge or work experience. In that case, you can highlight those skills by simply doing this CRM certification.

Professionals with different roles and at different career stages can also do this fundamentals certification. Here are the examples:

  • Professionals who want to show a general understanding of the applications they work with
  • Business stakeholders and others who understand Dynamics 365 and who want to authenticate their skills and experience
  • Developers who want to highlight their knowledge of business operations and CRM
  • Students, recent graduates, and people changing careers who want to make the most of Dynamics 365 customer engagement capabilities to move to the next level

Certification Details


Step 1: Review the skills and knowledge required to certify.

Step 2: Train for certification exams with all of the following recommended training:

Who Should Attend?

  • Business Owner
  • Business User
  • Functional Consultant
  • Student

Skills Measured

  • Describe Dynamics 365 Marketing
  • Describe Dynamics 365 Sales
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service
  • Describe Project Operations
  • Describe shared features

Certification Latest Updates

Microsoft Recertification Update:

1. Previously, Microsoft role-based and specialty certifications were valid for two years.

2. Starting June 2021, certifications are valid for one year, but they can be renewed online for free at Microsoft Learn.

3. The renewal window begins six months before the cert expires. During this window before the cert expires, you can take a free online assessment and get the cert extended by one additional year from the current expiration date.

4. Want the best of both worlds old and new? Certifications earned before June 2021 will be both valid for two years and eligible for the new renewal process.

Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification Courses

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