The Microsoft Dynamics 365 for Customer Service training is specially designed for organizations to amp up their customer success rate. With an array of tools such as queue management and automatic case creation, you can save time and dedicate it to deliver better services to your customers.
With this training, we aim to bridge the gap between organizations and their customers. This course also helps professionals prepare for the MB-230: Dynamics 365 for Customer Service Exam and helps them earn Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification.
This training is based on the objectives of the course variant MB-230T01-A.
This training is aimed at professionals who want to become Dynamics 365 Customer Engagement Functional Consultants. A functional consultant is responsible for configuring applications and solutions, determining, and translating requirements, discovering, engaging stakeholders and subject matter experts. They are also responsible for implementing a suitable solution using service and application integrations, codeless extensibility, and unique capabilities.