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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification

OVERVIEW

Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Exams and recommended training

Pass the following two exams.

Required Exams Recommended Training
Exam MB-230  MB-230T01: Dynamics 365 for Customer Engagement for Customer Service | Duration: 1 Day | Price: $ 575
Exam MB-200  MB-200T00: Microsoft Power Platform + Dynamics 365 Core | Duration: 5 Days | Price: $ 2875
Prerequisites

While it's not a strict prerequisite, it is recommended that you earn your Dynamics 365 Fundamentals certification prior to training for other Dynamics 365 certifications.

Recertification

Microsoft provides two re-certification options for those who want to demonstrate continuous competence in these areas. You can demonstrate that you're staying current in the technology by either taking a re-certification exam or stay-current course within two years of earning your certification. As soon as you pass either the course or the exam, the expiration date on your certification will be extended two years from that date.

WHO SHOULD ATTEND

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.