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MS-220T00: Troubleshoot Microsoft Exchange Online Training


You can learn how to fix a wide variety of issues that can occur in organizations utilizing Microsoft Exchange Online by taking the MS-220T00: Troubleshoot Microsoft Exchange Online course.

  • Accredited By : Microsoft Partner Logo
  • Category : MS 365

Course Price : $1695 Per Participant

Course Description

Note: This course is retired on July 31, 2023.

You can learn how to fix a wide variety of issues that can occur in organizations utilizing Microsoft Exchange Online by taking the MS-220T00: Troubleshoot Microsoft Exchange Online course.

You will learn how to troubleshoot a variety of Microsoft Exchange Online issues in the MS-220T00: Troubleshoot Microsoft Exchange Online training, including mail flow, recipient issues, compliance, and cloud/on-premises hybrid settings.


Training Exclusives

  • Live instructor-led interactive sessions with Microsoft Certified Trainers (MCT).
  • Access to Microsoft Official Courseware (MOC).
  • Real-time Virtual Lab Environment.
  • Experience 24*7 Learner Support.
  • Self-paced learning and flexible schedules.
Microsoft Course Microsoft Course


experience experience

Years of Experience

learners learners

Global Learners

What you will learn

  • green-tick Troubleshoot mail flow issues
  • green-tick Investigate compliance and retention problems.
  • green-tick Encryption, auditing, and logging issues
  • green-tick Fix desktop Outlook customers' issues
  • green-tick Investigate mobile device problems
  • green-tick Microsoft Defender for Office 365 and message filtering mailbox issues
  • green-tick Troubleshoot configuration problems with Exchange Online
  • green-tick Fix hybrid and migration problems.


  • Knowledge of the Exchange PowerShell module and PowerShell
  • Significant Exchange environment deployment, management, and troubleshooting expertise

Who should attend this course?

  • This course is intended for experienced or aspiring support engineers who interact with clients and other stakeholders to fully grasp any Microsoft Exchange Online concerns.
  • To troubleshoot and fix problems, they converse with administrators and colleagues who work with other similar technologies.
  • Support Engineer

Microsoft Learning PartnerMicrosoft Learning Partner

Microtek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).


Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.

For dates, times, and location customization of this course, get in touch with us.

You can also speak with a learning consultant by calling 800-961-0337.


  • Identify and troubleshoot message delivery issues
  • Determine why Exchange Online is routing messages incorrectly
  • Identify wrongly configured mail records in DNS
  • Troubleshoot issues with SMTP mail transfer
  • Diagnose problems caused by misconfigured or corrupted inbox rules
  • Decide why message attachments are preventing message delivery
  • Analyze why Exchange Online Protection has taken action on a message
  • Identify poorly configured spam filter policies
  • Determine why eDiscovery doesn’t return the items you intended
  • Diagnose which in-place and eDiscovery holds apply to a specific item
  • Delete and purge items throughout an Exchange Online organization
  • Determine why items are not retained as intended
  • Troubleshoot Messaging Records management
  • Find out why Exchange Online can’t encrypt or decrypt messages as intended
  • Ensure that sensitive actions on items and mailboxes create a secure audit log
  • Discover why items are not reaching the Exchange Online journal
  • Ensure Outlook clients can connect to Exchange Online
  • Diagnose Outlook client authentication issues
  • Resolve problems with calendaring, resource booking, and delegation
  • Resolve any issues that mobile devices have when connecting to Exchange Online
  • Diagnose problems with ActiveSync devices
  • Diagnose problems that arise when provisioning recipients and other objects
  • Resolve issues that affect mailboxes, distribution lists, and other recipients
  • Ensure that address lists include all the intended recipients and only the intended recipients
  • Fix common problems that affect your entire organization
  • Ensure that users can access public folders without problems
  • Enable mail to flow between Exchange Online and Exchange Server recipients correctly
  • Fix issues with free/busy information, public folders, and recipient synchronization in hybrid deployments
  • Troubleshoot issues that arise during a migration
  • What Exam Do I Need To Get Certified?

    • MS-220 : Troubleshooting Microsoft Exchange Online

    Course Details

    • cert cert-green
      Certification: YES
    • skill skill-green
      Skill Level: Advanced
    • enroll enroll-green
      Enrolled: 2839
    • duration duration green
      Duration: 3 Days

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