MS-220T00: Troubleshoot Microsoft Exchange Online Training


MS 365


Per Participant

Course Description

Note: This course is scheduled to retire on July 31, 2023.

You can learn how to fix a wide variety of issues that can occur in organizations utilizing Microsoft Exchange Online by taking the MS-220T00: Troubleshoot Microsoft Exchange Online course. You will learn how to troubleshoot a variety of Microsoft Exchange Online issues in the MS-220T00: Troubleshoot Microsoft Exchange Online training, including mail flow, recipient issues, compliance, and cloud/on-premises hybrid settings.

Training Exclusives

  • Live instructor-led interactive sessions with Microsoft Certified Trainers (MCT).
  • Access to Microsoft Official Courseware (MOC).
  • Real-time Virtual Lab Environment.
  • Experience 24*7 Learner Support.
  • Self-paced learning and flexible schedules.

Prerequisites for this training

  • Knowledge of the Exchange PowerShell module and PowerShell
  • Significant Exchange environment deployment, management, and troubleshooting expertise

Who should attend this course?

  • This course is intended for experienced or aspiring support engineers who interact with clients and other stakeholders to fully grasp any Microsoft Exchange Online concerns.
  • To troubleshoot and fix problems, they converse with administrators and colleagues who work with other similar technologies.
  • Support Engineer

microsoft logoMicrosoft Certified Partner

Microtek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).


  • Virtual Live Training
  • Guaranteed to Run

Jun 12, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training

Jun 28, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training
  • Guaranteed to Run

Jul 12, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training

Jul 26, 2023

9:00 am - 5:00 pm EST
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What you will learn

  • Troubleshoot mail flow issues
  • Microsoft Defender for Office 365 and message filtering mailbox issues
  • Investigate compliance and retention problems.
  • Encryption, auditing, and logging issues
  • Fix desktop Outlook customers' issues
  • Investigate mobile device problems
  • Troubleshoot configuration problems with Exchange Online
  • Fix hybrid and migration problems.


  • Identify and troubleshoot message delivery issues
  • Determine why Exchange Online is routing messages incorrectly
  • Identify wrongly configured mail records in DNS
  • Troubleshoot issues with SMTP mail transfer
  • Diagnose problems caused by misconfigured or corrupted inbox rules
  • Decide why message attachments are preventing message delivery
  • Analyze why Exchange Online Protection has taken action on a message
  • Identify poorly configured spam filter policies
  • Determine why eDiscovery doesn’t return the items you intended
  • Diagnose which in-place and eDiscovery holds apply to a specific item
  • Delete and purge items throughout an Exchange Online organization
  • Determine why items are not retained as intended
  • Troubleshoot Messaging Records management
  • Find out why Exchange Online can’t encrypt or decrypt messages as intended
  • Ensure that sensitive actions on items and mailboxes create a secure audit log
  • Discover why items are not reaching the Exchange Online journal
  • Ensure Outlook clients can connect to Exchange Online
  • Diagnose Outlook client authentication issues
  • Resolve problems with calendaring, resource booking, and delegation
  • Resolve any issues that mobile devices have when connecting to Exchange Online
  • Diagnose problems with ActiveSync devices
  • Diagnose problems that arise when provisioning recipients and other objects
  • Resolve issues that affect mailboxes, distribution lists, and other recipients
  • Ensure that address lists include all the intended recipients and only the intended recipients
  • Fix common problems that affect your entire organization
  • Ensure that users can access public folders without problems
  • Enable mail to flow between Exchange Online and Exchange Server recipients correctly
  • Fix issues with free/busy information, public folders, and recipient synchronization in hybrid deployments
  • Troubleshoot issues that arise during a migration
  • What Exam Do I Need To Get Certified?

    • MS-220 : Troubleshooting Microsoft Exchange Online

    With Microtek Learning, you’ll receive:

    • Certified Instructor-led training
    • Industry Best Trainers
    • Official Training Course Student Handbook
    • Pre and Post assessments/evaluations
    • Collaboration with classmates (not available for a self-paced course)
    • Real-world knowledge activities and scenarios
    • Exam scheduling support*
    • Learn and earn program*
    • Practice Tests
    • Knowledge acquisition and exam-oriented
    • Interactive online course.
    • Support from an approved expert
    • For Government and Private pricing*

    * For more details call: +1-800-961-0337 or Email:

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    Course Details

    • Start Date: Jun 12, 2023
    • Duration: 3 Days
    • Skill Level: Advanced
    • Certification: Yes
    • Enrolled: 2839
    • Price: $1695
    • Course PDF: Click Here
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