MS-720T00: Microsoft Teams Voice Engineer Training


MS 365


Per Participant

Course Description

In this course, you'll learn how to create, design, configure, administer, and troubleshoot an integrated communications system using Microsoft Teams. Teams Phone with Calling Plans, Operator Connect, and Direct Routing will all be covered in the training in addition to Teams devices, voice migration, and audio/video conferencing. Students will gain knowledge of typical speech and phone issues as well as troubleshooting techniques.

Participants for the MS-720 Microsoft Teams Voice Engineer exam should have a working knowledge of Microsoft Teams, Microsoft 365, and PowerShell, as well as a solid understanding of telecom technology. They would be able to deploy and configure Microsoft Teams Phones for PSTN access using Operator Connect, Direct Routing, and Microsoft Teams Calling Plans in an ideal world. Candidates also oversee the management of devices for voice migration, audio/video conferencing, and Microsoft Teams.

Prerequisites for this training

  • Create a Microsoft Teams environment and configure it.
  • Manage channels, teams, chat, and other apps.
  • Organize meetings and calls
  • Maintaining and resolving issues in a Microsoft Teams environment
  • MS-700T00: Managing Microsoft Teams Training

Who should attend this course?

  • The Microsoft Teams Voice Engineer at an organization develops, designs, configures, manages, and resolves issues with an integrated communications solution.
  • The ability to transform business objectives into technical architecture and designs for communication solutions is a necessity for the Microsoft Teams Voice Engineer position.
  • The voice engineer for Microsoft Teams is experienced with Microsoft Teams, Microsoft 365, and PowerShell, as well as telecommunications technologies. Through Direct Routing, Operator Connect, and Teams Calling Plans, they must be able to set up and configure Microsoft Teams Phone with PSTN access.
  • The voice engineer for Microsoft Teams is in charge of overseeing voice migration, audio/video conferencing, and Teams-certified hardware. To make sophisticated voice features available in Microsoft Teams, the voice engineer for Microsoft Teams works with suppliers and telephone providers.
  • Additionally, the Microsoft Teams Voice Engineer collaborates with administrators on tasks related to networking, identity, licensing, security, and compliance. Candidates who pass both the MS-720 exam and Exam MS-700: Managing Microsoft Teams will be awarded the Microsoft Teams Voice Engineer certification.

Microsoft Certified Partner

Microtek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).



Feb 22, 2023

9:00 am - 5:30 pm EST

Mar 08, 2023

9:00 am - 5:30 pm EST

Mar 22, 2023

9:00 am - 5:30 pm EST
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What you will learn

  • Microsoft Teams Phone setup and configuration
  • Plan and enhance Teams Phone's network performance.
  • Set up and implement Direct Routing.
  • Create, release, and maintain Teams devices.
  • Track and address team phones issues


  • Plan Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate Voice Services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure Auto Attendants and Call Queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services
  • Lab: Prepare the lab environment

    Lab: Plan for Teams Voice

    Lab: Configure your environment for Teams Voice Usage

    Lab: Expand your Teams Voice Environment to use Direct Routing

  • Configure and manage voice users
  • Configure, deploy and manage Teams devices
  • Monitor and Troubleshoot Teams Phone
  • Lab: Migrate Voice Services from Skype for Business to Teams

    Lab: Manage your Teams Voice Environment

    What Exam Do I Need To Get Certified?

    • MS-720: Microsoft Teams Voice Engineer

    With Microtek Learning, you’ll receive:

    • Certified Instructor-led training
    • Industry Best Trainers
    • Official Training Course Student Handbook
    • Pre and Post assessments/evaluations
    • Collaboration with classmates (not available for a self-paced course)
    • Real-world knowledge activities and scenarios
    • Exam scheduling support*
    • Learn and earn program*
    • Practice Tests
    • Knowledge acquisition and exam-oriented
    • Interactive online course.
    • Support from an approved expert
    • For Government and Private pricing*

    * For more details call: +1-800-961-0337 or Email:

    Request Call

    Our Clients

    For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

    • 300+ enterprise clients
    • 100,000+ professionals trained
    • Service 70 of the Fortune 100
    • 96% of our clients would recommend us
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    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



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    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

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    Course Details

    • Start Date: Feb 22, 2023
    • Duration: 3 Days
    • Skill Level: Advanced
    • Certification: Yes
    • Enrolled: 2839
    • Price: $1695
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