MS-740T00: Troubleshooting Microsoft Teams Training


MS 365


Per Participant

Course Description

This course teaches you how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. In this course, you’ll explore how to configure and troubleshoot client and services issues.

Training Exclusives

  • Live instructor-led interactive sessions with Microsoft Certified Trainers (MCT).
  • Access to Microsoft Official Courseware (MOC).
  • Real-time Virtual Lab Environment.
  • Experience 24*7 Learner Support.
  • Self-paced learning and flexible schedules.

Prerequisites for this training

  • Experience configuring and administering Microsoft Teams
  • Experience using Windows PowerShell
  • Working experience with performance tuning and service monitoring

Who should attend this course?

  • The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues.
  • They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

microsoft logoMicrosoft Certified Partner

Microtek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).


  • Virtual Live Training

Jun 07, 2023

9:30 am - 5:30 pm EST
  • Virtual Live Training
  • Guaranteed to Run

Jun 21, 2023

9:30 am - 5:30 pm EST
  • Virtual Live Training

Jul 12, 2023

9:30 am - 5:30 pm EST
  • Virtual Live Training

Jul 26, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training

Aug 09, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training
  • Guaranteed to Run

Aug 23, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training

Sep 06, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training

Sep 20, 2023

9:00 am - 5:00 pm EST
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What you will learn

  • Introduce troubleshooting Microsoft Teams
  • Troubleshoot Microsoft Teams Voice Issues
  • Troubleshoot Microsoft Teams meetings, live events, and messaging
  • Configure and troubleshoot Microsoft Teams clients and services
  • Troubleshoot Federation Issues
  • Troubleshoot issues signing into Microsoft Teams
  • Troubleshoot Apps and Channels
  • Troubleshoot file sharing


  • Describe the role of the Teams administrator
  • Identify common Teams problems
  • Explain how to approach the resolution process with Microsoft Teams
  • Understand and troubleshoot media flow
  • Use the Call Quality Dashboard to investigate audio and video issues
  • Troubleshoot emergency calling issues
  • Troubleshoot direct routing issues
  • Troubleshoot Teams meetings
  • Troubleshoot live events
  • Troubleshoot messaging
  • Configure and troubleshoot Teams clients
  • Configure and troubleshoot Teams services
  • Understand how to troubleshoot interoperability issues between Teams and Skype for Business, or Skype.
  • Understand how to troubleshoot federation issues, including federation policies and domain lists.
  • Troubleshoot account and network issues
  • Troubleshoot member sign-in issues
  • Troubleshoot guest access issues
  • Describe how to troubleshoot app issues in channels
  • Understand how to configure app permission and setup policies
  • Understand how to troubleshoot private and public channels
  • Troubleshoot private chat (P2P) file issues
  • Troubleshoot file issues for private channels
  • Troubleshoot file issues for public channels
  • With Microtek Learning, you’ll receive:

    • Certified Instructor-led training
    • Industry Best Trainers
    • Official Training Course Student Handbook
    • Pre and Post assessments/evaluations
    • Collaboration with classmates (not available for a self-paced course)
    • Real-world knowledge activities and scenarios
    • Exam scheduling support*
    • Learn and earn program*
    • Practice Tests
    • Knowledge acquisition and exam-oriented
    • Interactive online course.
    • Support from an approved expert
    • For Government and Private pricing*

    * For more details call: +1-800-961-0337 or Email:

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    For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

    • 300+ enterprise clients
    • 100,000+ professionals trained
    • Service 70 of the Fortune 100
    • 96% of our clients would recommend us
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    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


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    Course Details

    • Start Date: Jun 07, 2023
    • Duration: 3 Days
    • Skill Level: Intermediate
    • Certification: Yes
    • Enrolled: 2413
    • Price: $1475
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