By: Microtek Learning
Feb. 28, 2022
Last Updated On: Apr. 01, 2022
ITIL is a collection of guidelines that describes a framework to practice for delivering IT services. These practices can be from various sectors and domains which are recognized globally.
These frameworks define proper steps which align with IT business requirements. Many organizations across the globe follow the ITIL framework for smooth functioning and improving services.
It provides various benefits like:
ITIL has gone through many alterations which are concerned about the various processes and stages of the IT service lifecycle.
To get a thorough knowledge about ITIL and ITSM, one needs to know certain keywords that help to understand. They are the following:
A Value in an organization is the perceived benefits, which is having importance and use. Value is created by what Stakeholders, organizations, and Customers bring during the functioning of service. Value depends on what experience the consumers go through the service provided. It also depends on what background the consumer comes from and what is their perception? So many factors may bring variation in the value of an organization. This can minimize by the proper involvement of the consumers so that the value can be created and realized.
Co-creation of value should happen that refers to the strategy that encourages involvement from the customers to provide with greater experience. Active interactions should take between the service provider and the consumer so that the organizations understand their needs and any changes can be made as per the requirement which is feasible as per the contracts with the consumer.
A Service means giving value to customers with beneficial outcomes without them having to about specific costs and risks. Service is the complete experience that a consumer has while availing certain product from a service provider. The consumer also does not need to worry about the risks or costs involved while availing of the service.
Service Relationship is about the coordination between a service consumer and service provider. Services are provided and consumed, which creates a value between them.
Service Provider is a role provided by the enterprise which delivers services to the consumer. These service providers are from various sectors.
A consumer represents a customer and user. The customer is on who uses the requirements, the user is the one who uses these services and the sponsor is the one who approves the budget for these services.
An organization is a group of people that have to perform certain responsibilities, which have certain authorities and relationships to achieve their goal. It is a selected set of people who are found to be fit for performing various tasks in an organization for providing a fine service for all its consumers and customers.
Service Relationship management:
It is about the activities which are performed by the service providers and service consumers to create value for a particular service or product.
It is referred to the immediate result after completing a few tasks which essential in service providing.
Outcome can make a change and brings value to the organization. A single or multiple outputs make an outcome.
It is the functionality the service or the product offers to meet the organizational need. In different words, it is also known as fit for purpose. A product or service will become fit for purpose when it will have specific utility or functionality.
It is about the guarantee that a product or service will fulfill the requirement as discussed. It means that the end product for the consumers should be secure, available, capable, and continuous. These components are important in warranty which makes the product fit for use.
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