This privacy notice applies to any Microtek Learning website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.
It also applies to any other communication we may have with you.
We do not knowingly attempt to solicit or receive information from children.
Personal information we collect.
If you are a training participant, your employer (or other third party paying for training) supplies us with your business contact information: Name, email address, physical address and phone number. Some employers also provide additional identifying information such as an employee ID number. We do not ask for nor do we process sensitive personal information.
If you are purchasing training for yourself or interacting with our Services without being a training participant, we collect the contact information you provide.
In interacting with our Services, we collect IP address and data associated with cookies. We will also generate information about your use of the services, including creating a record of your training.
We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
Information’s that is stored with us (Given by End User)
Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
Other content that you generate, or that is connected to your account (such as course attendance, course progress, and user preferences).
Postage, billing and other information used to purchase or send course materials, invoices, and other information.
You may also provide us other information through a web form, by updating or adding information to your account, through your participation in community discussions, member-to-member communications, chats, dispute resolution, or when you otherwise communicate with us regarding our Services.
Additional information we are required or authorized by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
Information’s that is stored with us (Automatically)
We collect information about your interaction with our Services. This is information we receive from devices (including mobile devices) you use when you access our Services. This information could include the following: Device ID or unique identifier, device type, and unique device token.
Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information.
Data from Third Parties
We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:
Data brokers from which we purchase demographic data to supplement the data we collect.
Social networks when you grant permission to access your data on one or more networks.
Existing or past learners who participate in our referral program.
Service providers that help us determine a location based on your IP address in order to customize certain products to your location.
Partners with which we offer co-branded services or engage in joint marketing activities, and
Publicly-available sources such as open government databases or other data in the public domain.
We may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via the Site in order to improve the products and services we provide.
Links to Third Party Sites
Our Websites contain links to other websites that are not owned or controlled by Microtek Learning. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each website that collects personal information.
When information is collected
We collect information when you use the Services. We also collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, provide us information at a tradeshow or other event, or when you otherwise correspond with us.
We also collect information when orders are placed from the party making the order. This information is typically provided by an employer but may be provided directly by you or another third-party purchasing services on your behalf.
Cookies and similar Tracking Technologies
Essential Cookies: These cookies are essential for the basic functionalities offered by the Site and Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s).
Insight Cookies: These are used for tracking the user activities within the Service(s), which in turn helps us in improving your user experience.
Marketing Cookies: These are used for providing you with customized and interest-based ads based on your browsing behavior and other similar activities on our Websites.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
You can find out a great deal of additional information about cookie settings at third-party sites, such as www.allaboutcookies.org.
Correction, Removal or Export of Personal Information
Microtek Learning acknowledges that you have the right to access, edit and delete your personal information at any time. Upon request, we will provide you with reasonable access to the personal information we collect about you. There are some instances, however, where the processing of your information may be limited or determined by others. If your data was provided to us by your employer (or other party paying for your Services), we will process the data based on the legitimate interests of your employer in having us provide Services to you in the context of that relationship. We may also process your personal information about our legitimate interest in compliance and maintaining business records. You have a right to object to the processing of your personal information in these circumstances by contacting us at [email protected]
We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.
You have the right to know what personal information we maintain about you.
We will provide you with a copy of your personal information in a structured, commonly used and machine-readable format on request.
If your personal information is incorrect or incomplete, you have the right to ask us to update it.
You have the right to object to our processing of your personal information.
You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our Services.
We post customer testimonials/comments/reviews on our Websites which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial. If you want your testimonial removed, please reach out to us on [email protected].
We may disclose your personal information to other members of the Microtek Learning corporate family or to third parties. This disclosure may be required for us to provide you access to some of our Services, to comply with our legal obligations, to enforce our Terms & Conditions or other agreements, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services and otherwise comply with the law. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
How we might share the information
We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.
We may provide personal information to others as directed by you.
We may provide personal information to third-party postal carriers and couriers to deliver courseware and other pertinent communication.
We may provide personal information to employers or other parties providing funding for Services.
We may provide personal information to third parties contracted by us for printing and distribution of course materials and other relevant information.
We may provide personal information as necessary to comply with local laws, such as third-party screening for export compliance.
We may provide personal information to course instructor(s) and/or delivery partner personnel involved in the delivery of Services in order to verify attendance, provide supplemental materials, or to communicate with or mentor students about their enrolled courses.
We may provide personal information to third-party platform providers in association with virtual course delivery and remote labs.
For students taking third-party-authorized courses we may provide personal information to the authorizing party to verify enrollment and/or attendance.
We may provide personal information to third-party companies providing invoicing and/or marketing services.
We may provide personal information to third-party companies providing quality control services and/or conducting course satisfaction or other surveys.
You can also reach out to us through Email at [email protected] or postal mail at:
100 Queen St W,
Brampton, ON L6X 1A4, Canada
Toll free- +1 800-961-0337