Importance of ITIL Foundation Certification in 2024

ITIL Foundation Certification

What is ITIL?

The ITIL international framework was developed to help enhance customer experience. Find out more about ITIL certification, including its benefits and how to get it.

An international set of guidelines for IT service management called ITIL attempts to lower risk, enhance customer interactions, and maintain IT infrastructures.

Describe ITIL

The IT Infrastructure Library, also known by the abbreviation ITIL, is a framework for providing popular IT services. To help standardise different procedures and stages of the IT lifecycle, the ITIL suggests best practises for IT service management (ITSM).

The ITIL was born when the Central Computer and Telecommunications Agency (CCTA) of the United Kingdom saw the need to provide uniform rules to prevent inconsistencies among the increasingly varied IT architectures in the 1980s.

Although the framework’s initial iteration was released in 1989, Axelos continues to oversee its revisions. The most recent edition, ITIL 4, was created to address IT managers’ needs while embracing more cutting-edge approaches to IT management. As a result, it covers AI, automation, cloud computing, and best practises for incident response and continuous development.

ITIL Advantages

The widely regarded ITIL framework outlines the procedures, responsibilities, and checklists that are essentially the same for all businesses. ITIL experts are the human resources that are most in-demand right now. It results from the potential benefits these experts may offer in achieving the organization’s vision at a low cost. There are several benefits to being an ITIL expert, some of which are described below:

  • Enhance your employability and seize greater paying chances. Expect a raise of 10-12% at basic levels, 15-18% at practitioner levels, and 20-25% at expert levels.
  • An ITIL certification helps you develop your abilities and learn how to manage and apply ITIL across the majority of IT systems.
  • Because the ITIL certification is a regularly updated program, there will always be a high need for ITIL-certified professionals.
  • Allows you to apply creative ideas to create better services and contribute to continuous service improvement.

With an ITIL Certification, you can control project costs and risks and resolve challenging circumstances in the long run.

Get the chance to work for some of India’s top organizations, such as Nokia, Ericsson, Accenture, Genpact, Wipro, Airtel, HCL, etc.

Also Read: What is ITIL Certification? Overview and Career Paths

Both the individual and the IT ecosystem can benefit from ITIL certification. Take a look at these primary benefits:

1. Greater potential for income

ITIL-certified individuals can make more money. You’ll be given a designation that shows you understand how ITSM may help you achieve more important business goals. Additionally, as ITIL emphasizes the value and streamlines ITSM operations, firms will pay more for workers who can lower operational costs and help them save money.

ITIL-certified professionals frequently hold jobs as CIOs, VPs of IT, managers, IT directors, project managers, service delivery managers, and IT business analysts. According to Payscale, professionals with ITIL certification make an average of $102,000 a year. Your payment will vary depending on your position, experience level, geographic region, and employer.

2. Improved efficacy and efficiency

IT managers may increase customer satisfaction and service timeliness by using the ITIL framework. You learn best practices for enhancing the flexibility and visibility of the IT infrastructure through certification as well.

3. Improved risk-taking

Customer input is emphasized as being important in ITIL 4. Risks can be anticipated by understanding how the general public views the supply of IT services. The ITIL framework also aims to incorporate ITSM into corporate culture. Silos can be broken down through increasing team collaboration, which also helps to lower business risks.

4. Ability to create an IT infrastructure that is agile

The ITIL methodology applies best practices to streamline operations while concentrating on increasing productivity. Yet, ITIL 4 represents a rethink that intends to increase the adaptability of ITSM. The certification promotes teamwork and communication, combines Agile and DevOps methods, and automates procedures to enhance the delivery of results.

5. Acknowledgment of your knowledge

Another advantage of ITIL certification is getting recognition for your abilities and experience. You can show that you have the knowledge and abilities required to approach ITSM methodically and competently by taking the time to earn the certification. You may already be aware of ways to save IT expenses or enhance IT services, but now that you have the certification, you can demonstrate that you follow tried-and-true best practices.

What does a professional in ITIL do?

Professionals that are trained in the IT Infrastructure Library (ITIL) find it easy to develop and implement a unique IT service management strategy because they have a complete understanding of the specific requirements. Organizations can continuously improve their services to client demand with the aid of effective ITIL administration. The need for ITIL-certified people is quickly rising as more businesses see the benefits of ITIL management. ITIL experts have a variety of job positions based on the needs of their organizations, and each role has a particular set of responsibilities. Here are a few of them:

Business Relationship Manager: To keep a good relationship with clients, determine their demands, and make sure the service provider satisfies them all.

Manager of Demand: To understand and direct client service demand.

Select a customer service plan in conjunction with the IT Steering Group, Service Portfolio Manager.

Service Strategy Manager: To explain and put the service strategy into practice.

Who is eligible to become an ITIL Professional?

Working professionals only are eligible for ITIL certification, including

  • Professionals looking for jobs with companies that offer IT and technology services
  • Experts in IT services management
  • IT professionals
  • Senior-level and mid-level IT professionals

People at any level of any organization or business, from IT Project Support specialists to CIOs, can greatly benefit from these certificates. Depending on their experience and knowledge, candidates can use ITIL certification to enhance their performance in the relevant business.

Due to their expertise in integrating all the components of a development process and their ability to provide solutions for issues resulting from the use of digital services, these individuals can expand and alter the organization.

ITIL 4 Foundation Training


The survey’s responses made it very evident that people value obtaining intermediate and advanced ITIL certifications.

76.5 percent of the 117 participants said that obtaining intermediate and advanced ITIL certificates increased their marketability in comparison to other job candidates. This is critical because, in light of the current economic climate, job candidates must demonstrate that they are much more qualified and experienced than their competitors to be considered for available positions.

A greater ability to compete with others for jobs was reported by 58.8% of respondents who had ITIL intermediate credentials. This inquiry was designed to determine whether obtaining intermediate and advanced ITIL certifications had given respondents additional skill sets that gave them an advantage over other candidates. Given that more than half of the respondents said they were better able to compete with others on the job market as a result of their pursuit of ITIL intermediate and advanced certifications, there must be an influence here.

On occasion, people work towards ITIL certifications to help them qualify for particular positions within an organization. According to the study, more than 50% of respondents had advanced degrees that made them eligible for a certain job.

The majority of respondents also said that obtaining intermediate and advanced ITIL certifications led directly to job activities and projects. 76.5 percent of those polled indicated that they saw value in these qualifications because they could use the knowledge they had acquired to carry out particular jobs directly.

The fact that every responder said at least one aspect of personal value existed for them is an important aspect of the responses to this question. In other words, none of the respondents claimed that the ITIL intermediate and advanced certifications were worthless.

Also Read: Excel your next interview with ITIL Certification


The importance of certificates to enterprises is a hot topic for discussion in the IT industry, and ITIL certifications are frequently mentioned in this context. The value comprises intangible components, making it frequently challenging to determine value accurately. By asking participants how obtaining these qualifications benefited their employers, this poll evaluated numerous facets of the usefulness of ITIL certifications to enterprises.

47 percent of respondents said their employers’ efficiency in terms of costs and time had increased, while 55 percent said overall effectiveness had improved. Efficiency is the process through which a company conducts its operations with the least amount of waste possible. Conducting the appropriate activities to support company activities is the key to effectiveness. Since they support employees, corporations have recognized benefits in terms of effectiveness and efficiency.

The two statements after that evaluated effectiveness and efficiency in different ways. First, better overall organizational quality is essentially a measure of efficiency, and 41% of respondents said this was important to their employers. Improved business alignment is an indication of effectiveness or doing the right things, and 52 percent of respondents claimed that their pursuit of intermediate and advanced ITIL certifications had enhanced the overall business alignment of their firm. This is important because IT organizations frequently suffer from the regular conduct of tasks that the company does not find worthwhile and frequently struggle with the efficient use of limited resources and budgets.


The poll allowed participants to make free-form comments describing particular organizational enhancements brought about by the information acquired while pursuing intermediate and advanced ITIL certifications. The responders found numerous particular improvements. Some of the answers to this query were as follows:

  • Massive enhancements and process implementation.
  • For process creation and documentation supporting ISO 27001, ITIL was used.
  • ITIL qualifications provided people with knowledge that they used to standardize and organize IT organization’s procedures to better serve the client base.
  • Increased organizational health overall and the capacity to operate with IT funds that had been stagnant for some time.
  • Transparency in the IT department The IT division now functions more as a commercial partner. 
  • Implementation of change management and enhanced business alignment.
  • By adhering to ITIL’s best practices, the firm was able to increase revenue and lower information technology costs.

Numerous replies to this survey revealed concrete and practical activities that were valuable to firms and directly connected to an employee’s experience obtaining intermediate and advanced ITIL certifications.


The ITIL Foundation course concentrates on how professionals can improve their capacity to design, choose, and maintain IT services in a business environment. Professionals are introduced to the key ideas, components, and terminology found in ITIL in this technical training. The four aspects of service management, important ideas from DevOps, Lean, and Agile, and all the other crucial details necessary to a solid understanding of the ITIL framework are taught to professionals doing ITIL 4 Foundation Training.

Professionals that have completed the technical training for ITIL Foundation and Practitioner have knowledge that gives them a competitive advantage. The ideas are intended to give professionals knowledge of metrics and measures, service management, and organizational change management.

During developing the course, focus was given to the fundamental streams of service operation, service design, service transition, service strategy, and continuing service. The earliest stages address the language and key ideas of ITIL as well as how ITIL may improve service management. The latter steps instruct professionals on how to implement and adapt ITIL to meet organizational objectives.

The aforementioned core stream enables skilled and licensed personnel to meticulously provide the requested services. You must take the essential measures to ensure success if you want to be an extraordinary person who creates remarkable outcomes and enrolling in ITIL Foundation and Practitioner technical training is one of the excellent stages that enable you to do so. Also, you can enhance the user experience within the company by using ITIL tools that are effective and efficient.

The ITIL-certified teachers at Microtek Learning make sure that the abilities and practices they are teaching don’t lead to a mismatch in the workplace. Given that Quality is a fundamental tenet of any economy, ITIL makes it simpler for skilled professionals to provide services to clients. The program allows the students to quickly learn a wide range of ITIL terms and concepts. The goal of this training is to accomplish what has to be done, so the trainees benefit greatly.

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