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ITIL4 Certification Training

ITIL certifications and training unleash the value of your IT investments by aligning IT services with your organization's strategy and goals. Our skilled trainers will help you facilitate business change, maximize customer experience, manage risk to meet business goals, and support business outcomes. Microtek Learning helps you learn and excel with real-world tasks. Learn today and let us help you.

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ITIL Training and Certification, bridging the skills gap with expert-level instruction

At Microtek Learning, we offer ITIL expert training to professionals, who are required to learn the concepts at their own pace. We offer a wide range of training, ranging from live classroom training, instructor-led online, and self-paced to blended-live and private on-site training. Individuals can access this course and self-assess their skills while interacting with the tutor regarding any query on the subject.

Microtek Learning offers you incredible instructor-led online training, from the desks of highly experienced and ITIL certified industry experts. We help empower students, professionals, and individuals seeking IT service management knowledge to streamline IT services with the current business needs.

Professionals and other individuals receive a complete suite of the package, in the form of a course, to grasp the concept of the Information Technology Infrastructure Library. Since the IT industry has been up and running, you can go for a high demand profile but less competition. This way, you can train your employees to stay alert for any challenges ahead related to information security.

Our course can help you understand the key terms and concepts related to ITIL. Besides this, our course will shed light on the central principles and process models. We also provide lessons on service level management and ITSM efficiency, to help professionals know how they can improve the customer experience.

ITIL History Timeline


Roadmap to ITIL Certification

ITIL Roadmap

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The acronym of ITIL is Information Technology Infrastructure Library. The certification was first used in the year 1980s by the British government's CCTA (Central Computer & Telecommunications Agency) as a series of best practices for Information Technology (IT) service management.

ITIL training can be provided in e-learning modes, classrooms, or virtual classrooms. By providing a comprehensive understanding of the principles, concepts, and terminologies of ITIL, ITIL training can enable you to pass the certification examination with ease. The ITIL training is suggested to be finished before sitting for the examination. It exposes you to real-time examples as well as case studies linked with ITIL service life-cycle management.

The specialized IT training is organized in such a way that will make you pass the examination at the first effort and also allow you to align IT services with your business requirements.

IT Infrastructure Library certification can enhance your ITSM knowledge & skills, as well as boost your career prospects in the IT industry. ITIL (Information Technology Infrastructure Library) certification is also every so often required for ITSM (IT Service Management) roles in several companies.

Now coming to the most important question of whether the ITIL (Information Technology Infrastructure Library) certification is in demand, the answer is “Yes”. Any business that has to run competently and professionally needs continuous IT (Information Technology) support to attain its business objectives and plans.

ITIL certification levels are as follows:

  • ITIL Foundation: This is an entry-level certification that provides a complete understanding of basic or fundamental ITIL concepts, terminology, and structure.
  • ITIL Intermediate: The ITIL certification path is divided into two main categories: Service Capability and Service Lifecycle. It provides detailed know-how of ITIL processes and practices.
  • ITIL Expert: The ITIL Expert level requires passing a set of ITIL Intermediate certifications and gives a broad understanding of ITIL practices and concepts.
  • ITIL Master: This is the top level of ITIL certification that requires an in-depth understanding of ITIL concepts and the capability to apply them to real-world situations. To achieve this certification, candidates must validate their expertise through a written thesis and an interview.
  • There are various ways to prepare for Information Technology Infrastructure Library (ITIL) certification examinations, such as self-study using authorized ITIL publications, attending training courses, and taking practice examinations. It is vital to pick a reputable training provider like Microtek Learning and study materials to make sure you are adequately prepared for the particular level of exam.

    Information Technology Infrastructure Library (ITIL) certifications don’t expire. But, it is advised to keep up-to-date with the most recent ITIL best practices and continue professional development to retain the value of your certification.

    Yes, these particular examinations can be taken online through an accredited training provider like Microtek Learning. But, there are certain restrictions and requirements, such as having a trustworthy net connection & a webcam for remote proctoring.

    The charge of Information Technology Infrastructure Library (ITIL) certification varies depending upon the level of the examination. It is significant to research & compares charges from various training providers before committing to a training and certification program. In Microtek Learning ITIL Foundation Training costs: $1499. ITIL 4 Specialist: $1999. ITIL 4 Leader: $1999.

    The number of hours required for ITIL certification training varies relies on the level of certification. The Foundation level typically necessitates around 16-18 hours of training, while the Intermediate level necessitates 21-30 hours of training per module.

    The Expert level on the other hand requires a total of 22-28 hours of training, and the Master level does not have a specific requirement for training hours, as it is based on practical application and experience. Yet, it is crucial to note that the exact number of training hours may vary based on the specific training provider and course format.

    Yes, ITIL certification is valued and recognized globally as a standard for IT service management best practices.

    There are several job positions available for ITIL-certified personnel, such as IT service manager, IT operations manager, service desk manager, change manager, configuration manager, IT project manager, and IT business analyst. Additionally, ITIL certification can also enhance the career prospects of individuals in other IT roles, including network administrators, system administrators, and software developers, as it provides a broad understanding of IT service management best practices.

    The ITIL certification examination is typically updated every two to three years to confirm that it remains relevant and reflects the up-to-date industry best practices.

    ITIL training and certification can allow employees to standardize and streamline IT service operations within their companies, bringing more professionalism and efficiency to their current job roles.

    To prepare for ITIL training and certification, you need to follow the below steps:

  • Enrol in an accurate ITIL certification
  • Acquire a comprehensive understanding of ITIL, including its main concepts and principles.
  • Take practice examinations that can help you get acquainted with the trending questions you would encounter on the real certification examination.
  • Attend ITIL training courses offered by leading partners like Microtek Learning. Attending such training courses can help you learn the material rapidly and efficiently.
  • Practice and attempt mock tests: Endeavouring mock tests is an incredible way to prepare for the certification examination. With this, you can detect strength and weakness zones and improves time management.
  • Take the certification exam: After thorough preparation, take the ITIL certification exam to test your knowledge and skills.
  • Maintain ITIL certification: Once you obtain ITIL certification, make sure to maintain it by renewing it every few years and keeping up with the latest updates and changes in ITIL practices.
  • The core objective of ITIL is to provide a framework for ITSM (Information Technology Service Management) that aligns IT solutions with the business requirements. ITIL provides a series of best practices, procedures, and processes to manage IT services throughout their lifecycle, starting from planning and design to deployment and support. ITIL is globally accepted by businesses of different sizes and industries worldwide and is considered an eminent framework for IT service management.

    ITIL 4 is the most recent version of ITIL, which was introduced in 2019 to replace the earlier version, ITIL v3. ITIL 4 is perfectly designed to be relevant in modern digital environments, making it simpler for companies to align it with DevOps, Agile, and Lean work methods. It focuses on the end-to-end value chain, incorporating new practices such as Agile, Lean, and DevOps methodologies.

    The five distinct stages of the ITIL service lifecycle are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation &
  • Continual Service Improvement
  • Different ITIL training options available in the market are:

  • Foundation training
  • Intermediate training
  • Expert training
  • Master training
  • This certification is the entry-level and basic certification in ITIL. It offers an overview of ITIL fundamentals and its major practices and models.

    ITIL 4 Foundation certification is beneficial for anyone involved in IT service management, including IT professionals, IT support staff, business owners, service providers, project managers, and those who want to understand the ITIL framework and how it can be used to improve IT services in their organization. It is suitable for anyone interested in helping their organization adopt a modern service management culture.

    ITIL 4 Foundation Certification has multiple benefits:

  • In-depth understanding of ITIL terminology, concepts, and principles.
  • Provide you skills to better manage IT services
  • Embrace ITIL framework to your company's framework
  • Boost your income as an ITSM expert
  • In case you fail the ITIL certification examination, you can request a re-evaluation by contacting the certification partner or provider. However, it's imperative to note that most certification providers like Microtek Learning have exact policies and procedures for re-evaluations, including additional fees and waiting periods.

    It's better to review the certification provider's procedures and policies before registering for the examination to confirm you are aware of the choices that exist if you don’t pass the exam.

    The ITIL Practitioner certification is the intermediate or 2nd level of ITIL certification in the ITIL framework that focuses on the practical guidance for adopting ITIL concepts in organizations ITIL. The certification provides experts with the skills to implement and enhance ITIL processes.

    The ITIL Intermediate certification is a level above the ITIL Foundation certification and the third level of ITIL certification. It is divided into two streams: Service Capability and Service Lifecycle. Each category comprises multiple modules that cover several facets of IT service management.

    To pursue an ITIL Intermediate certification, individuals should have an ITIL Foundation certificate and have finished an accredited training course for the pertinent Intermediate module. Some modules might have extra prerequisites, such as completion of certain ITIL Foundation modules and years of relevant work experience. It is crucial to check the exact prerequisites for the Intermediate module you want to pursue before registering for the examination.

    The cost of the ITIL 4 Intermediate certification examination might vary depending on the nation and the examination center. Typically, the price can vary from around $200 to $500 per examination. Additionally, there may be extra costs associated with training and study materials. In the United Kingdom, for instance, it could range £200.00 to £300.

    The ITIL Expert certification is a level below the ITIL Master level and above the ITIL Intermediate level. It is attained by accruing a minimum of 17 credits from the ITIL Intermediate & Foundation level qualifications and passing the MALC (Managing across the Lifecycle) examination. The ITIL Expert certification is a widely recognized qualification that showcases the expertise of IT professionals in the field of IT service management. The ITIL Expert certification showcases an extensive comprehension of the ITIL framework and its practical implementation in various real-life situations.

    The ITIL Master certification is the top-most level of ITIL certification and recognizes a candidate’s credibility to apply ITIL methods, concepts, and principles in complicated, real-world scenarios.

    To achieve the ITIL Master certification, an applicant should demonstrate their credibility to apply ITIL skills and knowledge in real-world scenarios. This could be assessed through a written submission and an interview with a panel of ITIL experts.

    The ITIL4 framework counts these practices:

  • Concentrate on value.
  • Start where you are.
  • Progress iteratively with feedback.
  • Collaborate and promote visibility.
  • Think and work holistically.
  • Keep it simple and practical.
  • Optimize and automate.
  • ITIL Master Level. You also need to obtain the ITIL Expert certificate if you are willing to progress to the ITIL Master level, which is the final certification within the ITIL system.

    They comprise of:

  • Organization & People
  • Information & Technology
  • Partners & Suppliers
  • Value Streams & Processes
  • Individuals who are interested in improving IT service management in their organizations can pursue ITIL training and certification course.

    Acquiring ITIL Training and Certification can be a valuable step to upskilling your IT career. Through ITIL Training, you will gain deep insights and an understanding of the ITIL Framework, which sets the standards for IT solutions within an organization.

    IT Specialists who hold an ITIL certification get paid more and rank higher than any average IT Professional.

    According to ZipRecruiter, annual salaries are as low as $23,500 and as high as $172,000, the majority of ITIL Foundation packages now range $137,000 (75th percentile) from $48,500 (25th percentile) with top earners (90th percentile) obtaining $160,500 annually across the USA.

    ITIL 4 Foundation Certification can potentially result in a hike of at least 10% to 12% package.

    Big giants and government agencies in Europe rapidly accepted the framework. ITIL has gained popularity and evolved along with the evolution of IT, and it is currently used not only in the UK but also in the USA and worldwide.

    ITIL certifications have a specific validity period, and they need to be renewed once their validity expires. The validity period and renewal requirements differ depending on the precise certification level. For instance, ITIL Foundation certification doesn’t expire, while ITIL Expert and Intermediate certifications need a validity period of 3 yrs. and need renewal. It is imperative to check the exact renewal requirements for your ITIL certification to confirm that it remains valid.

    You will get the assistance of both as this is a blended ITIL training and learning workshop.

    If you meet the eligibility criteria to cancel your course enrolment, you may receive a refund according to our Refunds policy.

    ITIL's future is dependent on its adaptability to meet the continuously evolving requirements of businesses. ITIL is expected to continue evolving to assist organizations in keeping pace with emerging technologies and approaches. This adaptability is a primary reason for ITIL's continued popularity.

    If you have any questions or concerns, our support team is available 24/7 through the Help and Support section of our website.