By: Microtek Learning
Jan. 17, 2022
Last Updated On: May. 26, 2023
To understand ITIL, we need to first understand the various services and their management under ITSM.
ITSM stands for Information technology service management.
ITIL stands for Information Technology Infrastructure Library. It is a set of frameworks for IT services that helps align it with the requirements of a business. Many organizations across the globe, whether it is large or small, use ITIL to improve the value of their services.
ITIL helps organizations to save money and also works with more efficiency.
Benefits of the ITIL framework are:
ITIL 4 version is the latest version released in February 2019 by Axelos.
In today’s advanced world, various organizations and businesses are depending on IT services. Hence IT teams are now becoming a crucial aspect of such organizations. ITIL4 certification training is creating a framework between IT teams and organizations.
It helps to function appropriately with flexibility and stability. Ultimately it benefits the result.
It mainly focuses on:
The purpose of using ITIL4 framework is to improve efficiency and achieve service delivery. ITIL 4 focuses on the importance of creating a value, rather than just delivery. It involves value mentioned should always be from the customer perspective.
The service should provide a sense of outcome and value creation.
The customer should understand the outcome and value creation after using a particular product or service in the organization. ITIL focuses on how the feature and functionality of a particular product or service will be beneficial for the customer or the organization.
This helps the end customer to realize the value of the service and product.
ITIL 4 majorly focuses on:
So, a value must be clearly defined and showcased as it is vital for the stakeholders.
ITIL is a guide of ITSM and contains about 26 processes whose purpose is to focus on aligning IT services with the needs of the business. IT professionals can pick and choose what works for their business.
But there are some of the processes that mostly all the IT firms use.
The difference between ITIL and ITSM is that ITIL is a view on how to do ITSM but not all ITSM is ITIL. There are many parts in ITIL and ITSM, but the real goal is to connect people and IT in the best way possible so that the customers will be happy, and your business will reap the benefits.
Many organizations are now working on the ITIL framework for the smooth functioning of IT services. It helps the organization to lay out an efficient plan for the improvement of the service provided.
Hence when you become an ITIL certified professional, it proves that you know various entities and approaches in an ITIL framework to improve the service delivery.
ITIL certification reduces training costs for the companies if you are already certified. Hence when you attend a job interview, it makes you a better candidate than the rest.
At Microtek Learning, you will find a complete package for the ITIL certification.
It has two stages for completion as:
For opting for these courses, you do not need prerequisite training, just a working experience of about 1- 2 years in the IT industry is enough. This training helps individuals to enhance the IT service delivery. It helps to increase productivity, capability, and competency to build a better relationship with the end customer and in the organization.
Visit our page at Microtek Learning to check all the information about the courses and pieces of training provided.
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