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ITIL4 Foundation Training


ITIL (Information Technology Infrastructure Library) Foundation training focuses on how professionals can enhance their ability to plan, select, and maintain IT services in a business setup.

  • Category : ITIL4

Course Price : $1499 Per Participant

Course Description

ITIL (Information Technology Infrastructure Library) Foundation training focuses on how professionals can enhance their ability to plan, select, and maintain IT services in a business setup.

This technical course introduces professionals to the critical concepts, elements, and terminology present in ITIL. Professionals undertaking ITIL 4 Foundation Training get to learn about the four dimensions of service management, key concepts from DevOps, Lean, Agile, and all the other essential information required to a good understanding of the ITIL framework.

Microtek Learning's ITIL certified instructors ensure that the skills and techniques they are sharing do not cause a mismatch in the workplace. Since Quality is a critical pillar in any given economy, ITIL makes it easier for qualified professionals to serve clients.

Within a short span, the training enables the students to acquire vast knowledge concerning ITIL concepts and vocabulary. This training's objective regarding what is to be undertaken; thus, the trainees gain much. 


Why get the ITIL 4 Foundation Certification

Why get the ITIL 4 Foundation Certification

Microsoft Course Microsoft Course


experience experience

Years of Experience

learners learners

Global Learners

What you will learn

  • green-tick An overview of ITIL 4 guiding principles
  • green-tick Identifying opportunities to implement IT best practices using ITIL 4 framework
  • green-tick ITIL 4 terminology and concepts and use similar language with other IT teams
  • green-tick Service value system
  • green-tick Service value chain activities and how they interconnect with other processes
  • green-tick 4 new dimensions of Service Management
  • green-tick Understanding the importance of IT services and business integration
  • green-tick Continual Improvement and its benefits
  • green-tick How to clear your ITIL4 Foundation exam on the first attempt


  • There are no prerequisites for ITIL 4 Foundation; therefore, anyone can attend.
  • It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory


Reasons to choose Microtek Learning - ITIL 4 Foundation Certification training     

  • Widely-recognized ITIL 4 Foundation certification training delivered with Expert Instructors
  • Get a fundamental understanding of globally-recognized ITSM standards
  • Move ahead in your career as an ITIL 4 Certified Professional
  • Expert ITIL trainers and exclusive resources from Axelos to clear your ITIL 4 Foundation certification exam
  • Join with other IT professionals from across the globe and understand how ITIL is being implemented in their respective organizations

Key Features

  • Instructor-led ITIL 4 Foundation Certification Training
  • Get access to a free ITIL 4 course preview to begin your preparation
  • Expert ITIL 4 instructors across the globe
  • ITIL 4 Foundation course material
  • Get key resources from Axelos
  • ITIL 4 Foundation Sample papers provided
  • Industry-recognized Course Completion certificate provided
  • Take advantage of 1-to-1 Training
  • Training provided across 100+ locations globally

Who should attend this course?

Job roles include, but are not limited to:

  • IT Managers
  • IT Project Managers
  • Network Operators
  • IT Suppliers
  • Help Desk Managers
  • Incident Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators
  • IT Professionals who are part of ITSM improvement tasks
  • Anybody who wants to gain knowledge of the all-new ITIL® 4 best practices
  • Anybody who is looking to clear their ITIL4 Foundation certification exam


ITIL4 Foundation Exam Format

Exam Name Exam Cost Exam Format Total Questions Passing Score Exam Duration Languages Testing Center
ITIL 4 Foundation USD 324 Multiple Choice 40 Questions 26 out of 40 60 Minutes Chinese, Dutch, English, French, Italian, Japanese, Polish, Spanish, Portuguese (Brazil) Peoplecert

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices




Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.

For dates, times, and location customization of this course, get in touch with us.

You can also speak with a learning consultant by calling 800-961-0337.


  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL 4
  • Exam Details
  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
  • Certification Details

    According to estimates from ITSM, about 45% of businesses worldwide utilize the ITIL framework for IT service management. With the ITIL 4 Foundation certification, you can demonstrate your knowledge as an ITIL professional.

    1. Get trained

    Get training from Microtek Learning, an authorized training organization (ATO) with PeopleCert and an AXELOS Certified Partner. Attend the 2-day training by enrolling in the ITIL4 Foundation course.

    2. Take the exam

    Take the ITIL Foundation exam online (PeopleCert will provide you with the key). Pass this 60-minute, closed-book exam with a score of at least 65%.

    3. Become ITIL4 certified!

    Download the ITIL Foundation certificate

    Course Details

    Talk to Learning Advisor