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ITIL®4 Foundation Training

What ITIL®4 Foundation training is all about?

ITIL (Information Technology Infrastructure Library) Foundation training focuses on how the professionals can enhance their ability to plan, select, and maintain IT services in a business set up. This technical course introduces professionals to the critical concepts, elements, and terminology present in ITIL. Professionals undertaking ITIL 4 Foundation Training get to learn about the four dimensions of service management, key concepts from DevOps, Lean, Agile, and all the other essential information required to a good understanding of the ITIL framework.

Microtek Learning's ITIL certified instructors ensure that the skills and techniques they are sharing do not cause a mismatch in the workplace. Since Quality is a critical pillar in any given economy, ITIL makes it easier for qualified professionals to serve clients. Within a short span, the training enables the students to acquire vast knowledge concerning ITIL concepts and vocabulary. This training’s objective regarding what is to be undertaken; thus, the trainees gain much.


Contact us to customize this class with your preferred dates, times and location.
You can call us on 1-800-961-0337 or Chat with our representative.

What are the course objectives for ITIL®4 Foundation training?
  • How to apply practices to enhance decisions in business.
  • How to optimize customer expectations.
  • IT enabled services and service lifecycle.
  • Learn about basic fundamentals of service management.
  • How to implement the newest practices to modernize constant improvement of process.
  • ITIL terminology, basic fundamental concepts and ITL V4 best practices.
Who should attend ITIL®4 Foundation training?

This course is designed for professionals who wants to purse their career in information technology management or want to become certified ITIL 4 Expert. The target audience for this training are the companies planning to adopt ITIL 4 best practices. However, the secondary audience for this course are ITSM managers and team members who need in-depth knowledge of the ITIL framework.

What is the course outline for ITIL®4 Foundation training?
  • 1. ITIL Introduction
  • About ITIL V4
  • Key definitions and terms
  • Key concepts of service management
  • 2. Key Concepts of Service Management
  • Service Relationships and value
  • Value co-creation & organization
  • 3. Four Dimensions of Service Management
  • Organizations & people
  • Information & technology
  • Value streams & processes
  • Partners & Suppliers
  • Optimize and automate
  • External factors
  • 4. ITIL Service Value System (SVS)
  • SVS Overview
  • Opportunity, demand, and value
  • Governance
  • The ITIL guiding principles
  • Service value chain (SVC)
  • 5. ITIL Management Practices
  • General management practices
  • Technical management practices
  • Service management practices
  • Problem management
  • Incident management
  • Change control management
  • Service desk
  • 6. Continual Service Improvement
  • Better designing, introduction & service operations
  • Improvement of quality of service, business continuity, and efficiency of IT
  • Link improvement for strategy, design & transition
  • Creating values for customers

Multiple choice examination questions; 40 questions; 26 marks required to pass out of total 40; and 60 minutes duration.

ITIL V4 is introduced to keep you up with the latest trends in IT service operations. The community-driven ITIL V4 is powered by the essence of Agile, DevOps and Lean concepts in addition to the best ITIL management practices.

ITIL V3 certification continues as a credible IT certification. The exams would be available until the further announcement by AXELOS. ITIL V3 certification is expected to be relevant until June 2020.

ITIL v3 Foundation certification is going to be a widely acknowledged professional value even after its validity ends in 2020 (as expected). We recommend you to take up ITIL Foundation training course for a smooth transition to the latest ITIL techniques and features effective to address new areas in new ways.

As being the leading accredited training partner of AXELOS, we at Microtek covers the widest scope of each topic. The thoroughly covered concepts of creating value with services include cost, value, organization, outcome, output, risk, utility and warranty.

3 Days | $ 1595
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