ITIL®4 Foundation Training

ITIL (Information Technology Infrastructure Library) Foundation training focuses on how the professionals can enhance their ability to plan, select, and maintain IT services in a business set up. This technical course introduces professionals to the critical concepts, elements, and terminology present in ITIL. Professionals undertaking ITIL 4 Foundation Training get to learn about the four dimensions of service management, key concepts from DevOps, Lean, Agile, and all the other essential information required to a good understanding of the ITIL framework.

Microtek Learning's ITIL certified instructors ensure that the skills and techniques they are sharing do not cause a mismatch in the workplace. Since Quality is a critical pillar in any given economy, ITIL makes it easier for qualified professionals to serve clients. Within a short span, the training enables the students to acquire vast knowledge concerning ITIL concepts and vocabulary. This training’s objective regarding what is to be undertaken; thus, the trainees gain much.

Contact us to customize this class with your preferred dates, times and location.
You can call us on 1-800-961-0337 or Chat with our representative.

• How to apply practices to enhance decisions in business.
• How to optimize customer expectations.
• IT enabled services and service lifecycle.
• Learn about basic fundamentals of service management.
• How to implement the newest practices to modernize constant improvement of process.
• ITIL terminology, basic fundamental concepts and ITL V4 best practices.

This course is designed for professionals who wants to purse their career in information technology management or want to become certified ITIL 4 Expert. The target audience for this training are the companies planning to adopt ITIL 4 best practices. However, the secondary audience for this course are ITSM managers and team members who need in-depth knowledge of the ITIL framework.

• 1. ITIL Introduction
• About ITIL V4
• Key definitions and terms
• Key concepts of service management
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2. Key Concepts of Service Management
Service Relationships and value
Value co-creation & organization
3. Four Dimensions of Service Management
Organizations & people
Information & technology
Value streams & processes
Partners & Suppliers
Optimize and automate
External factors
4. ITIL Service Value System (SVS)
SVS Overview
Opportunity, demand, and value
Governance
The ITIL guiding principles
Service value chain (SVC)
5. ITIL Management Practices
General management practices
Technical management practices
Service management practices
Problem management
Incident management
Change control management
Service desk
6. Continual Service Improvement
Better designing, introduction & service operations
Improvement of quality of service, business continuity, and efficiency of IT
Link improvement for strategy, design & transition
Creating values for customers