18756 Stone Oak Park Way, Suite200, San Antonio TX 78258 USA
100 Queen St W, Brampton, ON L6X 1A4, Canada
country flagUnited States
share button

ITIL®4 Foundation Training





Course Description

ITIL (Information Technology Infrastructure Library) Foundation training focuses on how professionals can enhance their ability to plan, select, and maintain IT services in a business setup. This technical course introduces professionals to the critical concepts, elements, and terminology present in ITIL. Professionals undertaking ITIL 4 Foundation Training get to learn about the four dimensions of service management, key concepts from DevOps, Lean, Agile, and all the other essential information required to a good understanding of the ITIL framework.

Microtek Learning's ITIL certified instructors ensure that the skills and techniques they are sharing do not cause a mismatch in the workplace. Since Quality is a critical pillar in any given economy, ITIL makes it easier for qualified professionals to serve clients. Within a short span, the training enables the students to acquire vast knowledge concerning ITIL concepts and vocabulary. This training's objective regarding what is to be undertaken; thus, the trainees gain much.

Prerequisites for this training

There are no prerequisites for ITIL® 4 Foundation; therefore, anyone can attend.

Who should attend this course?

This course is designed for professionals who wants to purse their career in information technology management or want to become certified ITIL 4 Expert. The target audience for this training are the companies planning to adopt ITIL 4 best practices. However, the secondary audience for this course are ITSM managers and team members who need in-depth knowledge of the ITIL framework.


Aug 16, 2021
11:30 am - 7:30 pm EST

Aug 23, 2021
8:30 am - 4:30 pm EST

Aug 30, 2021
8:30 am - 4:30 pm EST
question-markCan't find the batch you're looking for?

What you will learn

  • How to apply practices to enhance decisions in business.
  • How to optimize customer expectations.
  • IT enabled services and service lifecycle.
  • Learn about basic fundamentals of service management.
  • How to implement the newest practices to modernize constant improvement of process.
  • ITIL terminology, basic fundamental concepts and ITL V4 best practices.

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved ITIL expert
  • For Government and Private pricing*
*For more details call: +1-800-961-0337 or email: info@microteklearning.com

Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
our clients

Our Awards

our awards

Why Choose Us?

Best price

Best Price in the Industry

You give better value in the marketplace. We will beat it.


Trusted & Approved

Our courses are accredited by the authorized vendor.


Many Delivery Methods

Flexible delivery methods are available here.


High-Quality Resources

Resources are included for a comprehensive learning experience.


  • About ITIL V4
  • Key definitions and terms
  • Key concepts of service management
  • Service Relationships and value
  • Value co-creation & organization
  • Organizations & people
  • Information & technology
  • Value streams & processes
  • Partners & Suppliers
  • Optimize and automate
  • External factors
  • SVS Overview
  • Opportunity, demand, and value
  • Governance
  • The ITIL guiding principles
  • Service value chain (SVC)
  • General management practices
  • Technical management practices
  • Service management practices
  • Problem management
  • Incident management
  • Change control management
  • Service desk
  • Better designing, introduction & service operations
  • Improvement of quality of service, business continuity, and efficiency of IT
  • Link improvement for strategy, design & transition
  • Creating values for customers
  • FAQs

    Multiple choice examination questions; 40 questions; 26 marks required to pass out of total 40; and 60 minutes duration.

    ITIL V4 is introduced to keep you up with the latest trends in IT service operations. The community-driven ITIL V4 is powered by the essence of Agile, DevOps and Lean concepts in addition to the best ITIL management practices.

    ITIL V3 certification continues as a credible IT certification. The exams would be available until the further announcement by AXELOS. ITIL V3 certification is expected to be relevant until June 2020.

    ITIL v3 Foundation certification is going to be a widely acknowledged professional value even after its validity ends in 2020 (as expected). We recommend you to take up ITIL Foundation training course for a smooth transition to the latest ITIL techniques and features effective to address new areas in new ways.

    As being the leading accredited training partner of AXELOS, we at Microtek covers the widest scope of each topic. The thoroughly covered concepts of creating value with services include cost, value, organization, outcome, output, risk, utility and warranty.



    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
    Accredited By

    Course Details

    • Start Date: Aug 16, 2021
    • Duration: 3 Days
    • Skill Level: Foundation
    • Certification: YES
    • Enrolled: 1642
    • Price: $1995
    side post

    Talk to Learning Advisor

    Get In Touch

    * I authorize Microtek Learning to contact me via Phone/Email