ITIL®4 Foundation Training

Category

ITIL

Rating
4.5
(4.5)
Price

$1995

Course Description

ITIL (Information Technology Infrastructure Library) Foundation training focuses on how professionals can enhance their ability to plan, select, and maintain IT services in a business setup. This technical course introduces professionals to the critical concepts, elements, and terminology present in ITIL. Professionals undertaking ITIL 4 Foundation Training get to learn about the four dimensions of service management, key concepts from DevOps, Lean, Agile, and all the other essential information required to a good understanding of the ITIL framework.

Microtek Learning's ITIL certified instructors ensure that the skills and techniques they are sharing do not cause a mismatch in the workplace. Since Quality is a critical pillar in any given economy, ITIL makes it easier for qualified professionals to serve clients. Within a short span, the training enables the students to acquire vast knowledge concerning ITIL concepts and vocabulary. This training's objective regarding what is to be undertaken; thus, the trainees gain much.

Prerequisites for this training

There are no prerequisites for ITIL® 4 Foundation; therefore, anyone can attend.

Who should attend this course?

This course is designed for professionals who wants to purse their career in information technology management or want to become certified ITIL 4 Expert. The target audience for this training are the companies planning to adopt ITIL 4 best practices. However, the secondary audience for this course are ITSM managers and team members who need in-depth knowledge of the ITIL framework.

Schedules


Oct 27, 2021
9:00 am - 5:30 pm EST
Online
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What you will learn

  • How to apply practices to enhance decisions in business.
  • How to optimize customer expectations.
  • IT enabled services and service lifecycle.
  • Learn about basic fundamentals of service management.
  • How to implement the newest practices to modernize constant improvement of process.
  • ITIL terminology, basic fundamental concepts and ITL V4 best practices.

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved expert
  • For Government and Private pricing*
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Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
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Our Awards

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Curriculum

  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL® 4
  • Exam Details
  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks
  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
  • FAQs

    Multiple choice examination questions; 40 questions; 26 marks required to pass out of total 40; and 60 minutes duration.

    ITIL V4 is introduced to keep you up with the latest trends in IT service operations. The community-driven ITIL V4 is powered by the essence of Agile, DevOps and Lean concepts in addition to the best ITIL management practices.

    ITIL V3 certification continues as a credible IT certification. The exams would be available until the further announcement by AXELOS. ITIL V3 certification is expected to be relevant until June 2020.

    ITIL v3 Foundation certification is going to be a widely acknowledged professional value even after its validity ends in 2020 (as expected). We recommend you to take up ITIL Foundation training course for a smooth transition to the latest ITIL techniques and features effective to address new areas in new ways.

    As being the leading accredited training partner of AXELOS, we at Microtek covers the widest scope of each topic. The thoroughly covered concepts of creating value with services include cost, value, organization, outcome, output, risk, utility and warranty.

    REVIEWS ON OUR POPULAR COURSES

    male

    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.

    MARTIN

    TORONTO, CANADA

    • (5)
    male

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.

    Texas

    • (5)
    male

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George

    Texas

    • (5)
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    Course Details

    • Start Date: Oct 27, 2021
    • Duration: 3 Days
    • Skill Level: Foundation
    • Certification: Yes
    • Enrolled: 1642
    • Price: $1995
    • Download PDF: Click Here
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