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ITIL Practitioner Certification Training Course – An Overview

ITIL (Information Technology Infrastructure Library), a widely used IT framework, is designed to regulate the selection, planning, delivery and maintenance of IT services in a business environment. The globally hailed framework simplifies the IT service management (ITSM) by helping the businesses to deliver IT services in an economical way and quality-driven way. ITIL is divided into five categories- ITIL Service Strategy; ITIL Service Design; ITIL Service Transition; ITIL Service Operation and ITIL Continual Service Improvement, has become the most used ITSM (IT Service Management) framework worldwide.

ITIL Practitioner certification course offers the comprehensive practical guidance to adopt and adapt the ITIL framework to meet out the business' objectives. ITIL Practitioner certification exam can be taken at any stage in the ITIL certification scheme after securing ITIL Foundation certification. The certified ITIL Practitioner course covers the Continual Service Improvement (CSI) approach for continual improvement following the three core initiatives for improved - Organizational Change Management, Communication, Measurement and Metrics.

We at Microtek Learning provide the industry-best ITIL Practitioner training in online instructor-led, virtual, classroom, instructor-led in class modes. After getting ITIL Practitioner certificate, you can advance your ITSM career by getting range of ITIL Intermediate certifications.

Learning Scope of ITIL Practitioner Training:

During three days training, you learn to:

  • Utilize the nine Guiding Principles

  • Apply CSI approach for ITIL improvements management

  • Enable the improvements with measurements, metrics and communication

  • Leverage the organizational change management

Target Audience for ITIL Practitioner Course: 

ITIL Practitioner certification exam is a good pick for growth aspiring Business Managers, Business Process Owners, ITSM Managers, IT Project Managers, Database Administrators, IT Architects etc. It is highly beneficial career development training for Business Relationship Manager, Cyber Resilience Consultant, Service Level Manager, IT Architect, IT Security Architect, Business Continuity Manager etc. IT is promising course for the IT students interested to build up their career in ITSM.  

Growth Prospects after ITIL Practitioner Training:

  • The organizations recognize the value of ITIL V3 Practitioner certification; thus ITIL certified professionals get higher salary offers.

  • ITIL is being used in most of IT organizations; therefore, ITIL certified experts come across more job opportunities.

  • The average annual salary for ITIL manager is around $109,0003; it goes up with experience level.

  • IT service management has become the core operational area of businesses; therefore, job market for ITIL certified job seekers is very promising for the coming years.

ITIL Practitioner Certification Exam Course Outline

1. Service Management Concepts

  • Adopt and adapt

  • Value, outcomes, costs, and risks (VOCR)

2. Guiding Principles

  • Focus on value; Design for experience

  • Work holistically from where you are

  • Progress iteratively; Observe directly

  • Be transparent and collaborate to keep it simple

3. Service Improvement Approach

  • Vision; Where are we at present?

  • What we want to achieve; How we will reach there

  • How do we know we’ve achieved the goal?

  • How to keep the momentum going

4. Organizational Change Management (OCM)

  • OCM; resistance sources

  • People transition with stakeholder management

  • Resistance management; Sponsor management

  • Human response to implied changes

  • Reinforcement

5. Metrics and Measurements

  • CSFs and KPIs

  • Metric cascades; Hierarchies

  • Creating Business-relevant metrics as per stakeholder needs

  • Metric categories; Assessment

  • Reporting

6. Communication

  • Issues related poor communication

  • Benefits of proper communication

  • Communication types, principles and essentials

Prerequisite for ITIL Practitioner Exam:

To take on the ITIL Practitioner course exam, individuals must have either an ITIL v3 Foundation certificate or an ITIL 4 Foundation certificate. The letter from AXELOS or examination Institute confirming your credential is necessary for the registration for ITIL® Practitioner exam.


FAQs for ITIL Practitioner Certification Exam Training Course

Q: What the nine ITIL principles will be taught during the ITIL® Practitioner exam training?

Nine ITIL principles you lean about during the ITIL® Practitioner certification training are - focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, keep it simple, collaborate and be transparent.

Q: Is ITIL Practitioner a prerequisite for the ITIL Intermediate Level certifications?

ITIL Practitioner certification is not a prerequisite for the ITIL Intermediate Level certifications.

Q: What is ITIL Practitioner Exam format?

It is a multiple choice examination comprising of 40 questions; each question is of 1 mark worth. Total duration of exam is 135 minutes. It is an Open book exam but only the official printed hard copy of the ‘ITIL ® Practitioner Guidance’ is allowed.

Q: How much percentage I need to get to pass ITIL V3 Practitioner certification exam?

28 marks out of 40 available@ 70% are required to pass ITIL® Practitioner certification exam.

Q: What are the other career-oriented ITIL® certification exams I can take after getting ITIL® Practitioner certification?

The following are just the few to name out of many: 

  • ITIL v3 Capability: Operational Support and Analysis Training

  • ITIL v3 Lifecycle: Service Transition Training

  • ITIL v3 Capability: Release, Control and Validation Training

  • ITIL v3 Lifecycle: Service Design Training etc.

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