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Dynamics 365 Certification Training

Enhance Your Microsoft Dynamics 365 Skills With Us

Training Delivery Methods

Microtek Learning's intensive and well-organized Microsoft Dynamics 365 training helps develop the ability to deliver excellent customer experiences and build long-term relationships. Our certified trainers will help you extend your knowledge base and transform you into an expert.

Whether you are in the private or public sector, our training programs teach you to leverage the functions of Microsoft Dynamics 365 certification training functions to develop customer loyalty, trust, and insight while enabling the service, sales, and marketing experts to be as efficient and productive as possible they can.

These Microsoft Dynamics 365 training courses educate professionals on various Dynamics 365 foundational concepts, including project service automation, customization, and a field service overview. As per your convenience, you can choose from our different training programs, such as instructor-led training, live classroom training, private on-site training, and self-paced training.

Now many organizations across the globe are opting for Dynamic cloud to enhance their business processes. Our MS Dynamics training program is suitable for software professionals, system administrators, project managers, implementation consultants, and MS Dynamics AX, CRM, and NAV consultants who want to enhance their skill set with the advanced developments in Microsoft Dynamics 365 classroom training. We take you from the basic level to the advanced level, which helps you build your credibility.

We understand your needs, that is why we have structured our training course so that anyone can benefit from it and improve their knowledge and skills. You can choose the best training that aligns with your budget and learning style and choose from live classroom training or instructor-led live online training, self-paced, blended-live, or private on-site training.

Key Features

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  • Free Demo on Request
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  • Curriculum Designed by Experts
  • Real-time Project Use Cases
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Microsoft Dynamics 365 combines CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) abilities to manage business functions in all domains such as Financials, Sales, Operations, Project Service Automation, Field Service, Customer Insights, and Marketing. Dynamics 365 training is the next step towards intelligent business applications that run companies and qualify them to transform and grow. D365 applications can be merged with other Microsoft office tools like analysis tools like Power BI and customization and Outlook and Excel.

Who Should Consider Microsoft Dynamics 365 Training and Certification Courses?

Dynamics 365 is the business solution that offers many apps which can be deployed and bought as per the requirements plus subscriptions and flexible plans. The essential components that Dynamics 365 offers are CRM, ERP, and HCM, and these apps are very flexible and can be combined in a single platform. Its primary goal is to provide company solutions to the enterprise level. Microsoft Dynamics 365 works with MS Office tools like Office 365, SharePoint, Outlook, etc., and Power Platform, making Dynamics more extensible, enhanced, and user friendly.

Benefits of Dynamics 365 Certification Training

Once you have completed the above courses, you will be able to:

Types of Microsoft Dynamics 365 Certification

Types of Microsoft Dynamics 365 Certification

MCSA: Microsoft Dynamics 365

Dynamics 365 certification proves your skills and knowledge in Dynamics 365 technology, including configuring, upgrading, and customizing. The Microsoft Dynamics 365 certification is for Developers, Technical Support Engineers, Implementation Consultants, and System Administrators.

MCSA: Microsoft Dynamics 365 for Operations

Dynamics 365 for Operations certification proves your skills in Dynamics 365 technology, such as executing fundamental development and technical processes required to customize D365 Operations. This d365 Operation certification is for Programmers, Technical Consultants, and IT personnel.

MCSE: Business Applications

Business Applications certification validates your skills in managing and implementing Dynamics 365 technology. This certification begins with the basics of Dynamics 365 and makes more expertise in one or business-specific areas. This certification is for Developers, Technical Support Engineers, Implementation Consultants, and System Administrators.

Dynamics 365 Applications:

Dynamics 365 Applications

Sales - it helps users generate Leads, Prospects, and Sales processes.

Customer Service - targets customers by allocating tickets and fixing them quickly and meeting the SLA's.

Marketing - the purpose is to find the target audience by generating leads, segmentation, and scoring them, enabling developing web forms pages and mass emailing.

Finance and Operations - covers all operational and financial planning instruments, logistics manufacturing, trade, project costing, supply chain management, and warehousing.

Field Service - enables users to incorporate with the work orders, dispatching, scheduling, and billing the customers.

Project Service Automation - managing projects from start to end, such as handling vendor budgeting and contracts and planning resource management.

Talent -  HCM module enables you to soothe the daily tasks of HR from compelling them till onboard the creating benefits, applicants, managing leaves, compensation, increasing their performance, and strategy business processes.

Retail - Dynamics AX will be designed on its own to adapt to the Retail industry's requirements.


Dynamics 365 (CRM) is a software package that concentrates on the marketing, sales, and service sectors.

ERP - Enterprise Resource Planning is a software that operates your business processes and incorporates businesses' financials, operations, supply chain, reporting, human resource tasks, and manufacturing.

They both are similar in many ways, but there are some differences also. ERP enables organizations to reduce costs and overheads by procedures more efficiently, and CRM boosts profits by provoking sales volume. Conclusion CRM concentrates on customers, and ERP concentrates on businesses.

It is a mixture of ERP and CRM software applications with all business solutions. Dynamics is also used in many Microsoft applications like Yammer, SharePoint, Azure, Office 365, and Outlook and associates industries such as manufacturing, retail, service, and financial services.

Among the five pillars of ERP, CRM is one of them. The other pillars are distribution or supply chain management, financial accounting, human resources or payroll management, and manufacturing.

It is a combination of CRM and ERP solutions and supplies tools to develop and support clients and decrease the effort and time usually carried to find the correct information for your group.

  • SugarCRM
  • Salesforce
  • Microsoft Dynamics CRM
  • Maximizer CRM
  • Sage
  • CRM is a technique that runs processes and tasks such as customer data in a database. The main functions of CRM include:
  • Monitor tasks
  • It gives transparency to customers
  • Automate customer-oriented processes
  • Enable collaboration across divisions
  • Manage email campaigns
  • Forecast sales
  • Share files and content between team members
  • It is an ERP solution for medium-sized to large-sized enterprises. Dynamics AX shows functionalities for domains such as warehouse management, inventory control, transportation management, material requirements planning, demand and supply chain planning, production management, product lifecycle management, quality assurance, business intelligence, and asset management. The solutions can be hosted in the cloud or implemented on-premises.

    Not sure which course to choose?

    Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on
    800-961-0337 or Enquire.

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