CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training

CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training is designed to educate professionals about the procedures to support end-users linking to Citrix Virtual Apps and Desktops through Citrix Workspace App.

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Course Overview

You will learn to utilize Citrix Director to gain information and communicate with users. It explains a methodology to look at user-related problems to reduce time to resolution.

You will develop a good understanding of the Citrix Virtual Apps and Desktop solution and the role of the components.

Throughout this technical course, professionals will gain information regarding each component concentrating on basic user-related issues that may occur and learn the best procedures to use a methodical approach to rectify them with real-world scenarios.

This program is suitable for individuals supporting a Citrix Virtual Apps and Desktops solution in a service desk capacity and professionals who communicate with end-users to resolve problems.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

How to use Citrix Director to gather information and interact with user sessions
A methodology to approach user related issues to minimize time to resolution
An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App

Who Should Attend This Course?

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Prerequisites

This course requires little to no previous experience with Citrix Virtual Apps and Desktops.

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📘 CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Outline

Citrix Site Infrastructure and Deployment Models
The Help Desk Role in the Fundamental Architecture
Problem Resolution Methodology

Citrix Director Role and Purpose
Access to Director for Help Desk Administrators
Common Director Monitoring Tasks
Common Help Desk Administrator Troubleshooting Tasks

End User Access Overview
Components between end users and published resources on VDAs
User Experience
Support End User Access

Workspace App Types
Deploying Citrix Workspace app
Pass though Authentication
Supporting Citrix Workspace App

FlexCast Architecture
User Sessions
App and Desktop Launch Process
User Profiles
HDX Technologies

Introduction to Printing
Printing Components Overview
Supporting Printing

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
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✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

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