CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Training

CXD-105 Citrix Virtual Apps and Desktops 7.X Help Desk Support training course helps the students to use Citrix Director to develop an interface with user sessions to solve issues or escalate the same to the administration team.

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Course Overview

Those seeking our course learn fundamentals about desktop technology and Citrix Virtual Apps and gain in-depth knowledge on interaction with its components.

With our instructor-led training course, you could learn to solve and escalate every end-user issue without any problem. Aspirants who undergo this training can appear in exams and certification for the CXD-105 Citrix Virtual Apps course.

CXD-105 Citrix course aims at enabling professionals to provide support and assistance for the end-users in connecting to Citrix Virtual Apps and Desktop through the Citrix Receiver.

Highlights are given on the usage of Citrix Director to collect essential data and develop interaction during user sessions.

Further course objectives include the methodology for approaching user-related issues for minimizing the time for resolution, better grasping Citrix Virtual Apps and Desktop solutions along the role of components.

The course is subjective to IT professionals familiar with Citrix Virtual Apps in on-premise work culture and deploying the desktop workload to Microsoft Azure.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

Deep methodology to understand user relevant errors.
Using Citrix Director to gather knowledge and interaction with user sessions.
Assisting end-users connection to Citrix Virtual Applications and Desktops via Citrix Receiver.
How to grab in-depth understanding about Citrix Virtual Applications, Desktop Solutions and other modules.

Who Should Attend This Course?

The training is designed for IT professionals holding a very good experience and are quite familiar with Citrix Desktops 7.x and Virtual applications.

The target audience for this course are IT help desk representatives working on XenDesktop 7.x users and XenApp.

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📘 CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Outline

Introduction to Citrix Virtual Apps and Desktops
The Help Desk Role for Citrix Virtual Apps and Desktops
Help Desk Support Methodology
Citrix Help Desk Priorities

Introduction to Citrix Director
Navigating the Director Console
Performing Typical Help Desk Actions

Access Methods
Authentication
Subscriptions, Favorites, and Experience
Solving User Access Issues
Real World Troubleshooting Scenarios

Receiver Types
Receiver Deployment Methods
Solving User Issues with Citrix Receiver

Defining User Sessions
Solving Session Related Issues

Printer Types and Management
Solving Common Printer Related Issues

Citrix Help Desk Support Methodology
Solving Additional User Issues and Scenarios

Still have questions?

Reach out to our learning advisors for personalized guidance on choosing the right course, group training, or enterprise packages.

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
✓ Top Industry Trainers
✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

Full Support & Perks

✓ Exam Scheduling Support ^*
✓ Learn & Earn Program ^*
✓ Support from Certified Experts
✓ Gov. & Private Pricing ^*

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For over 10 years, Microtek Learning has helped organizations, leaders, students and professionals to reach their maximum potential. We have led the path by addressing their challenges and advancing their performances.