• 18756 Stone Oak Park Way, Suite200, San Antonio TX 78258 USA
  • 100 Queen St W, Brampton, ON L6X 1A4, Canada
  • +1-800-961-0337

Frequently Asked Questions

Q. What is Microtek Learning?

Microtek Learning is the worldwide leader in IT and professional training.

We offer a wide portfolio of training courses, dedicated training facilities, multiple delivery formats, and industry best Trainers.


Q. Where do I find a course schedule?

You can search for course training schedules by delivery format, training locations, and Guaranteed to Run.

  • Classroom Live Schedule
  • Virtual Classroom Live Schedule
  • On-Demand Schedule
  • Blended Live Schedule
  • Guaranteed to Run schedule.


Q. How do I receive my course certificate?

You will receive the course completion certificate directly on your registered email within 72 hours from the class end date.

In case you do not receive the certificate, feel free to write to us on info@microteklearning.com or call on +1 800-961-0337


Q. Where do I find an invoice?

Once the Payment is successful, we will email your Invoice directly on your registered email.


Q. How to make changes to my invoices such as my name and address?

Only the name can be changed in the invoice. It can be done by emailing us on info@microteklearning.com


Q. How long does it take to process the refund?

A refund typically takes 7-10 working days to reflect in your bank account from the date of refund initiation.


Q. Why the refund amount is not reflecting in my account?

A refund typically takes 7-10 working days to reflect in your bank account from the date of refund initiation.


Q. How do I attend the live classes in a Mobile device?

  • Install 1 application from play store/Appstore on your mobile device “Zoom Meeting” application
  • Ensure you log in from your registered email ID
  • Navigate to the dashboard and Use the ‘’Attend’’ button to attend your Class before the session (You will also receive an email with all the links)
  • Ensure you have a stable internet connection of 4mbps or more.


Q. How can I chat with the trainer during the live session?

There is a chat option in the Zoom Meeting app. You can initiate a chat with the trainer just by clicking that option.


Q. What should I do to listen to the audio during the live session?

Spot the audio icon in the Zoom Meeting app. Click that icon and have access to audio during the live session.


Q. How to initiate the refund?

  • You can email us on info@microteklearning.com or call on +1 800-961-0337
  • You can also email to the Point of contact that you have with Microtek Learning to raise a refund request.


Q. I didn't receive any coursewares.

Though we try to send the courseware on time, however in case you still do not receive it, kindly call us 7 days prior to the class start date on +1 800-961-0337


Q. What are the specifications to attend the Live Classes?

Minimum Internet speed of 4 to 5 MBPS and Chrome browser are recommended. You will need speakers or headphone to listen to the trainer's voice.


Didn’t find the answer you’re looking for? Visit our contact us page.