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Learn how to conduct an IT Service Management System (ITSMS) audit using ISO/IEC 20000.
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You will gain the information and abilities needed to perform service management system (SMS) audits in compliance with commonly accepted audit principles, methods, and methodologies by completing the PECB ISO/IEC 20000 Lead Auditor training course. The importance of a successful SMS audit is reflected in this training program. It seeks to improve your ability to design and carry out SMS audits by ISO/IEC 17021-1 regulations, ISO 19011 recommendations, and other best practices for auditing.
To help you in your understanding of the key elements of SMS audits, this training course also includes exercises, tests, and real-world examples. It goes into great length regarding a number of practical topics, such as how to lead an audit team, create nonconformity reports, apply auditing principles, explain audit methodologies, gather and verify evidence, and interpret ISO/IEC 20000-1 requirements in the context of an audit.
An exam is required after completing the training program. The "PECB Certified ISO/IEC 20000 Lead Auditor" accreditation is yours to apply for if you pass the exam. Your professional abilities and your capacity to audit an SMS based on ISO/IEC 20000-1 are demonstrated by the globally recognized "PECB ISO/IEC 20000 Lead Auditor" certificate.
| Training Days: | 5 |
|---|---|
| CPD Certification (Credits): | 31 |
| Exam Duration: | 3 hours |
| Retake Exam: | Yes |
A basic awareness of ISO/IEC 20000-1 criteria and a thorough comprehension of audit concepts are the primary prerequisites for participation in this training session.
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