ITIL 4 Specialist: Sustainability In Digital & IT Training

The ITIL 4 Specialist: Sustainability in Digital & IT covers how service organizations may deal with sustainability issues in regard to their digital and IT tactics, strategies, and operations, with a focus on the ITIL Service Value Chain and ITIL practices.

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Course Overview

The training identifies core sustainability competencies and capabilities that service organizations need to cultivate and offers suggestions on how to empower teams to successfully address sustainability issues.

A multiple-choice exam with a closed book will be used to evaluate this program. Case study assignments will also be part of the "ITIL 4 Specialist: Sustainability in Digital & IT" module's evaluation procedure.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

Understand the key concepts of sustainability
Understand the value, benefits, costs, and risks of sustainability
Understand how digital and information technology support sustainability
Know how to plan sustainability for an organization
Understand how organization sustainability is assessed, maintained, and improved

Who Should Attend This Course?

IT/ Digital/ Service Strategists
Product/ Service Managers
Service Designers/ Architects
ITSM Managers and aspiring ITSM Managers
Existing ITIL qualification holders wishing to develop their knowledge
Managers of all levels involved in shaping direction and or developing a continually improving team

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📘 ITIL 4 Specialist: Sustainability In Digital & IT Outline

Key concepts of sustainability
Digital technology, IT services, and sustainability
Benefits of sustainability

Role and structure of the sustainability vision
Sustainability models, issues, and concepts
Digital sustainability
Materiality assessment

Understanding the context
External and internal assessment
SWOT Analysis
Audits

Defining sustainability objectives
Justifying sustainability objectives

Strategies of sustainability
Embedding sustainability into the service value system
Planning recommendations

Taking sustainable action
Sustainability in VUCA environments
Ongoing activities

Sustainability measurements
Sustainability reporting

Continuous orientation
Governance and audit
Communication
Collaboration
Innovation
Staying up to date

Still have questions?

Reach out to our learning advisors for personalized guidance on choosing the right course, group training, or enterprise packages.

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
✓ Top Industry Trainers
✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

Full Support & Perks

✓ Exam Scheduling Support ^*
✓ Learn & Earn Program ^*
✓ Support from Certified Experts
✓ Gov. & Private Pricing ^*

Our Clients

For over 10 years, Microtek Learning has helped organizations, leaders, students and professionals to reach their maximum potential. We have led the path by addressing their challenges and advancing their performances.