ITIL® 5 Foundation Training

Build a strong understanding of modern IT and digital service management with our ITIL® v5 training. This course helps you learn how to plan, deliver, and improve digital products and services in today’s fast-changing, technology-driven world.

You’ll gain practical knowledge and real-world skills to create value at every stage of the service lifecycle — from strategy and design to delivery and continuous improvement. Whether your organization is adopting cloud, automation, or AI-enabled solutions, this training equips you with the right framework and best practices to manage services efficiently and drive measurable business outcomes.

📘 ITIL4 👥 192 Enrolled ⏱️ 3 Days 💼 Foundation Level ⭐ 5 | 89 Reviews

Why Microtek Learning?

500+

Courses

10+ Years

Experience

95K+

Global Learners

Virtual Instructor-Led Training

$2295

Course Overview

ITIL® Foundation (Version 5) is a globally respected certification designed to introduce you to modern digital product and service management. In today’s fast-moving, AI-driven business environment, organizations need structured approaches to manage IT services efficiently — and ITIL provides that framework.

This course explains the core ITIL concepts, common terminology, and proven best practices used to create and deliver value throughout the entire product and service lifecycle. You will learn how the ITIL Value System works, how value streams connect activities, and how guiding principles and continual improvement help organizations stay competitive and customer-focused.

Whether you are new to IT service management or looking to strengthen your professional foundation, ITIL Foundation equips you with practical knowledge and globally recognized credentials to succeed in today’s ITSM roles.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

Upcoming Schedules

Start Date	Time	Duration	Mode	Price
Mar 18, 2026	9:00 am - 5:00 pm EDT	3 Days	online	$2295	GTR
Apr 01, 2026	9:00 am - 5:00 pm EDT	3 Days	online	$2295	GTR
Apr 15, 2026	9:00 am - 5:00 pm EDT	3 Days	online	$2295	GTR
Apr 29, 2026	9:00 am - 5:00 pm EDT	3 Days	online	$2295	GTR
May 13, 2026	9:00 am - 5:00 pm EDT	3 Days	online	$2295	GTR
May 27, 2026	9:00 am - 5:00 pm EDT	3 Days	online	$2295	GTR

+ View more schedules

What you will learn

Understand digital product and service management concepts
Explain value co-creation
Describe the four dimensions of service management
Understand the ITIL Value System (SVS)
Apply ITIL guiding principles
Understand the product and service lifecycle
Recognize the role of ITIL management practices
Embed continual improvement
Understand value stream mapping and management

Who Should Attend This Course?

IT Project Manager
Network Support Specialist
Project Manager
IT Support Specialist

Prerequisites

Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.

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📘 ITIL® 5 Foundation Outline

Product and service management
Service offerings
Value co-creation
Key ITIL Concepts & Definitions

Value co-creation
Service relationships

Components of the ITIL Value System
Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.

Define governance and its role in directing and controlling an organization
Explain the enabling nature and the activities of governance

Value co-creation: Explain how feedback contributes to value co-creation
Explain the ITIL Guiding Principles
Explain how the ITIL Guiding Principles should be applied in different contexts
Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.

Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle activities
Value chain
Management practices

Key concepts of value stream mapping and management
Application of value streams
Purpose of value stream mapping and management
Understand the relationship between digital value stream mapping and value stream management.

The ITIL Continual Improvement Model
Understand the steps of the ITIL Continual Improvement Model
Describe continual improvement within the ITIL Value System and its role in the organization

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal factors and External factors
Introduction to AI
ITIL AI Governance

ITIL and DevOps
ITIL and PRINCE2

Still have questions?

Reach out to our learning advisors for personalized guidance on choosing the right course, group training, or enterprise packages.

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
✓ Top Industry Trainers
✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

Full Support & Perks

✓ Exam Scheduling Support ^*
✓ Learn & Earn Program ^*
✓ Support from Certified Experts
✓ Gov. & Private Pricing ^*

Our Clients

For over 10 years, Microtek Learning has helped organizations, leaders, students and professionals to reach their maximum potential. We have led the path by addressing their challenges and advancing their performances.