ITIL4 Foundation and Practitioner Training

This ITIL Foundation and Practitioner technical training program equips professionals with knowledge that gives a competitive advantage.

📘 ITIL4 🎓 Certification: YES 👥 1379 Enrolled ⏱️ 4 Days 💼 Level ⭐ 5 | 113 Reviews

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Course Overview

This ITIL Foundation and Practitioner technical training program equips professionals with knowledge that gives a competitive advantage. The concepts are designed to provide professionals with skills revolving around organizational change management, metrics and measurements, and service management.

The course is designed in line with the core streams: service design, service strategy, service transition, service operation, and continual service. The terminology and critical concepts of ITIL and how ITIL can enhance service management are covered at the initial stages, and the remaining steps educate professionals on how to adopt and adapt ITIL to meet the organizational requirements.

The above core stream enables the trained and certified professionals to deliver the expected services diligently. Being an extraordinary individual who produces exceptional results requires that you take the necessary steps to ensure success and undertaking ITIL Foundation and Practitioner technical training is one of the outstanding steps that enables you to do that. It also helps you enhance the effectiveness and efficiency of ITIL tools within the organization to user experience.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

Learn about Organizational Change Management (OCM).
Develop the effectiveness and efficacy of ITI techniques and tools in the businesses to enhance user experience.
Understand ITIL terminology, concepts, terms and administrative principles.
Communication mechanism, measurements and metrics.
How to apply practices to enhance decisions in businesses according to the expectations of customers.
Get to know about basic ITIL practices and implementing the modernized practices for constant improvements.
Determine service lifecycle, service management functions and IT enabled services.

Who Should Attend This Course?

The course is intended for those looking for a practical understanding of ITIL, including its main concepts and how to adopt and adapt them where needed.

Prerequisites

There are no prerequisites for this course.

ITIL Foundation and Practitioner Exam Information

The ITIL 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL and service management.

Type: Multiple Choice
Duration: 60 Minutes
Open Book: No
Total Questions: 40
Pass Mark: 26/40

The ITIL Practitioner exam tests the ability to adopt and adapt the ITIL framework and apply it to a given scenario.

Type: Multiple Choice
Total Questions: 40
Duration: 135 minutes
Pass mark: 70% or 28/40
Open book: Yes

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📘 ITIL4 Foundation and Practitioner Outline

An Introduction to IT Service Management
Practicing Service Management

The IT Service Lifecycle

Service Strategy
Service Strategy Processes
Service Design
Service Transition
Service Operation
Continual Service Improvement
Concepts
Terminology
Main Principles and Models
Roles
Functions

Processes:

Service Level Management
Service Continuity
Configuration Management
Release Management
Incident and Problem Management
Technology and Architecture
Competencies
Service Management Skills

ITSM Concepts
Service Elements
ITSM Principles
CSI Approach
Metrics & Measurement
Communication
Organisational Change Management (OCM)
OCM Tools
OCM Activities
Applying the CSI Approach

❓ Frequently Asked Questions

The ITIL certification scheme offers a series of certifications focused on different aspects of the ITIL Framework. For more details, contact our counselor.

Professionals who need the basic understanding of ITIL framework
Professionals interested to understand to use ITIL for IT service management improvement.
IT professionals and others working in an organization adopting ITIL approach.

Multiple choice 40 questions; 28 marks required to pass (out of 40 available) i.e. 70%; 2 hours and 15 minutes duration; Closed book exam.

Under this 'ITIL Foundation and Practitioner' training course module, you will learn to:

Value, importance, nature, and benefits of perfect communication
Communication principles
The purpose and value of communication tools and techniques
Relevant communication tools and techniques to support improvement in a given context
Communication when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

The four ITIL dimensions our ITIL trainers include during training are - Organizations and People; Information and Technology; Partners and Suppliers; Value Streams and Processes etc.

Still have questions?

Reach out to our learning advisors for personalized guidance on choosing the right course, group training, or enterprise packages.

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
✓ Top Industry Trainers
✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

Full Support & Perks

✓ Exam Scheduling Support ^*
✓ Learn & Earn Program ^*
✓ Support from Certified Experts
✓ Gov. & Private Pricing ^*

Our Clients

For over 10 years, Microtek Learning has helped organizations, leaders, students and professionals to reach their maximum potential. We have led the path by addressing their challenges and advancing their performances.