MB-910T00: Introduction to Microsoft Dynamics 365 (CRM) Training

Q: How many questions are in MB910?

This examination consists of 40-60 questions.

MB-910T00: Introduction to Microsoft Dynamics 365 (CRM) Training is for professionals who have previous experience with business administration and consumer relationship management.

This course is a masterpiece for all tech-savvy professionals.

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Course Overview

Note: This course has scheduled to retire on December 31st, 2025.

MB-910T00: Introduction to Microsoft Dynamics 365 (CRM) Training is intended for tech-savvy professionals who have previous knowledge of business administration and customer relationship management. These professionals can take advantage of this course in order to enhance their broad exposure to consumer relationship management.

Please note this program is designed for IT personnel only, but is also aimed at professionals in different fields. This includes business stakeholders knowing Dynamics 365, developers who wish to enhance their business operations, and students who are recent graduates willing to aspire as business owners.

This training is designed based on the objectives of the course variant MB-910T00-A.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

Upcoming Schedules

Start Date	Time	Duration	Mode	Price
Dec 08, 2025	9:00 am - 5:00 pm EST	1 Day	online	$654	GTR
Dec 15, 2025	9:00 am - 5:00 pm EST	1 Day	online	$654	GTR

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What you will learn

Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Sales
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Who Should Attend This Course?

Professionals in different roles and at various stages in their careers can benefit from this fundamental course.
These professionals also include IT professionals, business stakeholders, and other individuals who want to be exposed to customer engagement.
Given below are professionals who can use Microsoft Certified: Dynamics 365 Fundamentals (CRM) Training to upskill their current positions:
- IT Support Staff
- Business Analysts
- Project Managers
- Dynamics 365 Consultants
- Sales and Marketing Professionals

Prerequisites

Learners should have a fundamental understanding of customer engagement principles and business operations.
A basic understanding of cloud computing is helpful.

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📘 MB-910T00: Introduction to Microsoft Dynamics 365 (CRM) Outline

Describe use cases for Dynamics 365
Describe how the Microsoft Power Platform relates to Dynamics 365 apps
Explain what Microsoft Dataverse is and how it is used by Dynamics 365 customer engagement apps
Describe the different Dynamics 365 customer engagement apps
Describe options for accessing Dynamics 365 customer engagement apps
Describe Copilot in Dynamics 365 customer engagement apps

Work with customers and manage activities
Explore different reporting options
Describe the available integration options

Identify use cases for Dynamics 365 Customer Insights - Journeys
Explain email marketing
Describe how to target customers with segments
Explain how to create and use customer journeys in Dynamics 365 Customer Insights - Journeys
Describe lead generation and qualification
Describe event management features and capabilities

Describe the use cases of Customer Insights - Data
Explain unified customer profile
Describe measures, segments, and predictions

Describe the typical sales lifecycle process looks like and how an organization might use it to manage their sales
Describe the tools provided in Dynamics 365 Sales to assist organizations in creating, managing, and qualifying potential sales leads
Describe the process for creating and managing opportunities
Describe how Dynamics 365 Sales uses business process flows to provide sellers assistance while managing sales opportunities
Describe the options available for building and delivering quotes using Dynamics 365 Sales
Describe how to use orders and invoices
Describe Sales Accelerator
Describe how to use Copilot in Dynamics 365 Sales