MS-721T00: Collaboration Communications Systems Engineer Training

MS-721T00 Collaboration Communication Systems Engineer Training primarily focuses on providing a core understanding of the engineering and management of communication systems.

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| MS-721T00: Collaboration Communications Systems En

Course Overview

MS 721T00 Collaboration Communication Systems Engineer Training primarily focuses on providing a core understanding of the engineering and management of communication systems. By pursuing this course one will gain knowledge about topics such as networking fundamentals, system design, implementation, and troubleshooting. This course excels in equipping learners with expertise in designing, maintaining collaborations, and implementing communications systems.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

Upcoming Schedules

Start Date	Time	Duration	Mode	Price
Dec 08, 2025	9:00 am - 5:00 pm EST	4 Days	online	$2529	GTR

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What you will learn

Introduction to Teams meetings and calling
Plan for Teams Phone
Plan for Microsoft Teams Rooms and Surface Hub
Plan and optimize network performance for Teams media
Configure and deploy Teams Phone
Configure and deploy Teams Phone with Direct Routing
Extend Teams Phone with additional services
Manage meetings and events experiences
Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Configure and manage voice users
Configure auto attendants and call queues
Configure, deploy and manage Teams devices
Guided project - Prepare meeting room experiences
Monitor and troubleshoot Teams collaboration communications systems

Who Should Attend This Course?

Collaboration Engineer
Teams Administrator

Prerequisites

Required

Identity and access management basics
Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics

Recommended

MS-900T01: Microsoft 365 Fundamentals

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📘 MS-721T00: Collaboration Communications Systems Engineer Outline

Describe Teams meetings and events
Describe Teams Phone
Describe auto attendants and call queues
Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones

Plan for a basic Teams Phone deployment
Plan for advanced Teams Phone calling options
Plan for Teams phones and devices

Understand the main differences between Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
Explain which accessories, components, and peripherals are mandatory
Understand the advantage of Surface Hub
Understand the difference between the licensing options
Plan and review a physical room layout

Describe Teams network requirements
Evaluate organizational bandwidth requirements with the Teams Network planner
Assess the network using the Teams Network Assessment Tool
Optimize network and WiFi for media flow
Optimize media flow with QoS

Configure emergency calling addresses
Manage Microsoft Calling Plan numbers
Setup and manage Operator Connect and Teams Phone Mobile
Understand Teams Phone policies and configuration options
Configure Audio Conferencing and Communication Credits

Explain how to configure and connect a Session Border Controller (SBC)
Describe the process for configuring simple and advanced voice routing
Describe how to provision users, implement number translation, create, and assign dial plans
Explain how to configure and connect a Survivable Branch Appliance (SBA)

Describe how Teams Phone interacts with other Microsoft services
Configure and integrate third-party policy-based compliance recording
Configure and integrate third-party contact center solutions
Design and register Voice Bots for custom-developed solutions

Understand meetings and events in Microsoft Teams
Set up conference bridges
Manage meeting policies
Configure meeting settings
Manage Live events policies
Configure Live events settings
Explain Live events in Microsoft 365

Create a security group
Create and assign a messaging policy in the Teams admin center
Create a meeting policy in the Teams admin center and assign it to PowerShell
Lab: Create a security group
Lab: Create and assign a messaging policy in the Teams admin center
Lab: Create a meeting policy and assign it to PowerShell

Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant
Enable users for Direct Routing
Manage per-user options for Teams Phone

Describe the differences between auto attendants and call queues
Design an auto attendant to gather information from callers
Explain how to set up auto attendants to implement your plan
Demonstrate how to plan call queues to manage many callers
Describe how to configure call queues to alert agents and route calls
Explain how to plan to license auto attendants and call queues

Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services
Differentiate between the different options for the deployment and management of devices
Deploy Teams phones and Teams displays
Configure Teams Phone for Microsoft Teams Rooms
Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal

Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
Create dynamic groups following best practice
Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
Configure room mailbox properties
Lab: Create a dynamic security group
Lab: Configure security settings
Lab: Create room resource accounts
Lab: Configure mailbox properties

Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Microsoft Teams client issues
Diagnose and troubleshoot call failures and quality issues
Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices using the Teams Rooms Pro Portal

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