Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration) Training

SolarWinds Orion 303: Web Help Desk (Installation and Advanced Configuration) Training introduces individuals to the IT Service Management tool and helps them dive into other complex functionalities.

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Course Overview

SolarWinds Orion 303: Web Help Desk (Installation and Advanced Configuration) Training introduces individuals to the IT Service Management tool and helps them dive into other complex functionalities.

This technical course contains a comprehensive overview of essential features, and leading practices, and discusses various advanced capabilities.

It is suitable for administrators and professionals managing a networking team.

Our enterprise training program is ideal for companies and organizations.

After completing this program, you will learn to install and execute primary and advanced configurations.

It teaches you to create and manage a CAB (Change Advisory Board).

This course's critical concepts that make it perfect for monitored IT asset management are native integration with Active Directory and LDAP, relational ticket association, FIPS 140-2 compatibility, compatibility with third-party IT asset management tools, customer satisfaction measurement, etc.

This training also enables individuals to clear the SCP's SolarWinds Orion 303 Web Help Desk certification exam.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

How to learn management and automated ticket routing.
How to learn automatic management and tracking of software and hardware assets from the singular web console.
How to learn accelerating troubleshoot via integration of SolarWinds tools.
How to learn and remove redundancy in the support desk operations by the integrated knowledge base and change management.
Learn how to manage and create the Change Advisory Board [CAB].
How to learn and utilize Dameware Remote Support for least operational costing, accelerated help desk services, enhanced customer satisfaction and remote troubleshooting.

Who Should Attend This Course?

This training is designed for Administrators and networking team who are specialized in Orion Web Help Desk.

Prerequisites

No, pre-requisite is required.

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📘 Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration) Outline

Installation of WHD

Architecture options for WHD platform and database

Authentication Settings

SMTP Settings

Integration options with SolarWinds Orion and Dameware MRC

Email Templates

Client Accounts

Options and Admin Roles

Data Import Options

Ticket Options

Request Types
Status Types
Priority Types
Custom Ticket Fields

Tech Accounts and Permissions

Tech Groups

Locations and Departments

Custom Fields

Ticket Routing

Approval Roles

Creating and Managing a Change Advisory Board (CAB)

Tasks

Action Rules

Creating and Managing Assets

Creating and Managing Parts and Billing options

Client Surveys

Knowledge Base

Reporting

❓ Frequently Asked Questions

The Solarwinds Orion 303 Web Help Desk certification training helps the desk team in a great way because the end-users have a number of self-resolution options like a built-in knowledge base, FAQs and dynamic tool tips for specific problem-solving.

Yes, integration of Solarwinds Orion 303 Web Help Desk simplifies the KB articles management. Even any IT tech can control and manage KB addition with customized manager approval facility.

Solarwinds Orion 303 Web Help Desk configures an automated feedback survey for the end-user after completion of each service request. The database of feedbacks helps you scale customer satisfaction levels.

No, it is not necessary but basic knowledge of Solarwinds Orion products is the key advantage.

You can discuss with our online professionals anytime through chat, mail or phone etc to find out the best feasible objective oriented roadmap to benefit your organization with Solarwinds Orion environment.

Still have questions?

Reach out to our learning advisors for personalized guidance on choosing the right course, group training, or enterprise packages.

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
✓ Top Industry Trainers
✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

Full Support & Perks

✓ Exam Scheduling Support ^*
✓ Learn & Earn Program ^*
✓ Support from Certified Experts
✓ Gov. & Private Pricing ^*

Our Clients

For over 10 years, Microtek Learning has helped organizations, leaders, students and professionals to reach their maximum potential. We have led the path by addressing their challenges and advancing their performances.