Get 10982: Supporting & Troubleshooting Windows 10 Training

What you will learn

Maintaining devices using Windows 10 OS.
Troubleshoot and deploy apps.
Troubleshooting and Configuring reserve contacts.
Implementing connectivity of remote
Configuring the user settings.
Configuring Windows 10 devices by utilizing the set of policies.
Troubleshooting technical hindrances relevant to the network connections.
Administering Windows 10 devices.
Resolve issues relevant to device drivers and hardware devices.
Performing the system recovery.
Troubleshooting operating system services and start-up problems on Windows10 PC.
Describing the methods evolved in utilizing, planning, and troubleshooting for Microsoft Windows 10.

Who Should Attend This Course?

The primary audience for this training is EDST professionals who provide Tier2 assistance to the users functioning on Windows 10 personal computers within the Windows domain environment.

The secondary audience for this training is Information Technology professionals who support and administer Windows 10 devices, desktops, associated networks, and users for other resources.

Moreover, students who are seeking to get certification for these exams can avail advantages of the following course:

70-698, Configuring and Installing Windows 10.
70-697, Configure Windows.

Prerequisites

Prior to attending this course, students must have:

Knowledge and experience in Networking fundamentals, which includes Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Knowledge of principles of Microsoft Active Directory Domain Services (AD DS).
Understanding and knowledge of the components of Public Key Infrastructure (PKI).
Understanding of Fundamentals of Windows Server 2016.
Microsoft Windows Client Essentials.

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📘 10982: Supporting And Troubleshooting Windows 10 Outline

This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.

Overview of Windows 10
Introduction to the EDST Job Role
Overview of Troubleshooting Steps
Troubleshooting Tools

Lab: Using Troubleshooting Tools

Using Troubleshooting Tools

After completing this module, you will be able to:

Describe the Windows 10 operating system, devices it supports, and the Windows 10 architecture.
Describe the Enterprise Desktop Support Technician (EDST) job role in a Windows 10 environment.
Explain the troubleshooting methodology for Windows 10.
Describe Windows 10 troubleshooting tools.

This module describes how to identify and troubleshoot startup issues that affect�and problematic services that run on�a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Recovering BitLocker-Protected Drives
Configuring the Registry

Lab: Troubleshooting Startup Issues

Exploring Windows RE
Resolving a Startup Issue

Lab: Recovering BitLocker-Encrypted Drives

Recovering a BitLocker-Encrypted Drive
Creating a New BitLocker Password

After completing this module, you will be able to:

Describe the Windows 10 startup recovery environment.
Describe how to configure the registry.
Explain how to troubleshoot startup settings.
Recover drives encrypted with Windows BitLocker Drive Encryption.

This module describes how to resolve issues related to operating system services and how to recover a computer.

Troubleshooting Operating System Service Issues
Recovering a Computer

Lab: Performing System Recovery

Preparing for System Recovery
Recovering a computer

After completing this module, you will be able to:

Troubleshoot operating system services.
Recover a computer that is running Windows 10.

This module explains how to resolve issues related to device drivers and hardware devices.

Troubleshooting Device Drivers Failures
Overview of Hardware Troubleshooting

Lab: Troubleshooting Hardware and Device Driver Issues

Troubleshooting a Missing Device Driver
Resolving Hardware Problems
Resolving Device Driver Problems

After completing this module, you will be able to:

Troubleshoot device driver failures.
Describe the process of troubleshooting hardware.

This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

Overview of Administration Tools
Using Remote Desktop
Introduction to Windows PowerShell
Remoting with Windows PowerShell
Introduction to Provisioning

Lab: Troubleshooting Remote Computers Through Remote Desktop

Using Remote Desktop

Lab: Troubleshooting a Remote Computer By Using Windows PowerShell

Using Windows PowerShell Remoting

After completing this module, you will be able to:

Select a suitable remote management tool or technique.
Use Remote Desktop to manage remote computers.
Use Windows PowerShell cmdlets and scripts.
Use Windows PowerShell remoting to manage remote computers.
Implement provisioning packages.

This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution

Lab: Resolving Network Connectivity Issues

Configuring network settings
Resolving a Network Problem (1)
Resolving a Network Problem (2)

After completing this module, you will be able to:

Determine network settings in Windows 10.
Troubleshoot issues with network connectivity.
Troubleshoot name resolution issues.

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues

Lab: Troubleshooting Issues with Group Policy Application

Working with GPOs
Resolving Group Policy Application (1)
Resolving Group Policy Application (2)
Resolving Group Policy Application (3)

After completing this module, students will be able to:

Describe how you apply GPOs to computers.
Resolve client-side configuration failures and GPO application issues.

This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.

Troubleshooting Sign-In Issues
Troubleshooting the Application of User Settings

Lab: Troubleshooting Sign-In Issues

Resolving a Sign-In Issue

Lab: Configuring and Troubleshooting the Application of User Settings

Optional: Configuring UE-V
Configuring Folder Redirection
Resolving a Folder Redirection Issue

After completing this module, you will be able to:

Troubleshoot user sign-in issues.
Troubleshoot the correct application of user settings.

This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.

Overview of Remote Access
Troubleshooting Issues with VPN Connectivity

Lab: Troubleshooting VPN Connectivity

Troubleshoot VPN Connectivity Issue 1
Troubleshoot VPN Connectivity Issue 2

After completing this module, you will be able to:

Describe common remote access technologies.
Troubleshoot issues with VPN connectivity.

This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.

Troubleshooting File Permissions Issues
Troubleshooting Issues with Printer Access
Configuring and Troubleshooting File Synchronization
Performing file recovery in Windows 10

Lab: Troubleshooting File-Access Issues

Resolving a File-Access Issue (1)
Resolving a File-Access Issue (2)
Resolving a File-Access Issue (3)

Lab: Troubleshooting Printer Issues

Resolving a Printer Issue (1)
Resolving a Printer Issue (2)

Lab: Configuring and Troubleshooting File Synchronization

Troubleshooting Work Folders

Lab: Recovering data

Preparing for file recovery
Resolving issues by using Previous Versions

After completing this module, you will be able to:

Troubleshoot issues with file permissions.
Troubleshoot issues with accessing printers.
Configure and troubleshoot file synchronization.
Configure and troubleshoot file recovery.

This module explains how to troubleshoot application installation-issues and problems in desktop and Microsoft Store apps. This module also describes how to resolve issues with Internet Explorer and Microsoft Edge browsers.

Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Universal Windows Apps

Lab: Troubleshooting Desktop Apps

Troubleshooting AppLocker Policy Applications
Troubleshooting Application Compatibility Issues

Lab: Provisioning a Kiosk device

Creating a provisioning package
Applying a provisioning package

After completing this module, you will be able to:

Troubleshoot desktop app installation issues.
Troubleshoot desktop apps.
Manage Universal Windows apps.

This module describes how to troubleshoot activation and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.