ITIL 4 Specialist: Create, Deliver and Support Training

Our IT solutions integrate various value streams and activities to create, deliver, and support IT-enabled products and services of the highest quality. To ensure that our clients receive the best possible results, we employ advanced techniques, methods, and technology.

📘 ITIL4 🎓 Certification: YES 👥 2189 Enrolled ⏱️ 3 Days 💼 Intermediate Level ⭐ 4.8 | 113 Reviews

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Course Overview

Take your IT leadership skills to the next level with our ITIL 4 Integration course. This course is designed for people who already have the ITIL 4 foundation certificate and will teach you how to effortlessly integrate diverse value streams and activities to create, deliver, and support IT-enabled goods and services.

You'll gain a comprehensive understanding of relevant practices, methods, and tools to help you excel in your role as an IT practitioner or support staff member.

Our service provides you with an understanding of service performance, quality, and improvement methods. Our course is intended to give you a thorough understanding of the ITIL 4 best practice service value system, as outlined in the most recent 2019 guidelines.

Enroll in our course right away to get a voucher for the ITIL Specialist: Create, Deliver, and Support exam, which you can schedule through Peoplecert. Don't pass up this chance to increase your ITIL knowledge and proficiency.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

Learn how to create, deliver, and support services by planning and building a service value stream.
Understand how relevant ITIL 4 practices contribute to SVS and value stream creation, delivery, and support.
Understand how to design, deliver, and support services.
Preparation for the ITIL 4 Create, Deliver, and Support exam.
Learn about the role of governance, risk, and compliance, as well as how to incorporate the ideas and procedures into the service value system.
Understand and apply the main ideas and methodologies of Organizational Change Management to organizational direction, planning, and improvement.
Preparation for the ITIL 4 Foundation Exam.

Who Should Attend This Course?

Those who are pursuing further education in service management
Managers of ITSM and aspiring managers of ITSM
ITSM experts who manage the operation of IT-enabled and digital goods and services as well as those in charge of end-to-end delivery

Prerequisites

ITIL 4 Foundation

Related Certifications

The ITIL 4 Specialist: Create, Deliver, and Support exam is one of four modules that must be completed before receiving the ITIL 4 Managing Professional certification. This course prepares participants for that exam.

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📘 ITIL 4 Specialist: Create, Deliver and Support Outline

Organisational structure
Integrated/collaborative teams
Team capabilities, roles, competencies
Team culture and differences
Working to a customer-orientated mindset
Employee satisfaction management
The value of positive communications

Team collaboration and integration
Workforce planning
Results based measuring and reporting
The culture of continual improvement

Integrated service management toolsets
Integration and data sharing
Reporting and advanced analytics
Collaboration and workflow
Robotic process automation (RPA)
Artificial intelligence and machine learning
Continuous integration and delivery/deployment (CI/CD)
Information models

Service design
Software development and Management
Deployment management
Release management
Service Validation and testing
Change Enablement

Service desk
Incident management
Problem management
Knowledge management
Service level management
Monitoring and event management

Managing queues and backlogs
Prioritizing work

Buy vs build considerations
Sourcing options
Service integration and management (SIAM)

Still have questions?

Reach out to our learning advisors for personalized guidance on choosing the right course, group training, or enterprise packages.

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
✓ Top Industry Trainers
✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

Full Support & Perks

✓ Exam Scheduling Support ^*
✓ Learn & Earn Program ^*
✓ Support from Certified Experts
✓ Gov. & Private Pricing ^*

Our Clients

For over 10 years, Microtek Learning has helped organizations, leaders, students and professionals to reach their maximum potential. We have led the path by addressing their challenges and advancing their performances.