ITIL 4 Strategist: Direct, Plan and Improve Training

Learn the skills you need to build a "learning and improving" IT organization with a strong strategic direction!

📘 ITIL4 🎓 Certification: YES 👥 2134 Enrolled ⏱️ 3 Days 💼 Advanced Level ⭐ 4.7 | 113 Reviews

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Course Overview

Learn the skills you need to build a "learning and improving" IT organization with a strong strategic direction!

The three-day advanced-level ITIL 4 Strategist course highlights the advantages that Agile and Lean working methods can provide for your firm. It includes useful, strategic techniques for organizing and implementing ongoing development with the required agility.

You can prepare for the ITIL 4 Strategic Leader and ITIL 4 Managing Professional (MP) certifications by taking the ITIL 4 Strategist: Direct, Plan, and Improve training. It is a mandatory component of both the Strategic Leader and Managing Professional courses and is a universal module and crossover exam.

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

Understand the key concepts of direction, planning, improvement.
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
Understand the role of GRC and know how to integrate the principles and methods into the service value system.
Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
Understand and know how to direct, plan, and improve value streams and practices.

Who Should Attend This Course?

The ITIL 4 Strategist Direct, Plan, and Improve course is designed for managers at all levels who are responsible for creating a team that is constantly getting better.

Prerequisites

Required

ITIL 4 Foundation

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📘 ITIL 4 Strategist: Direct, Plan and Improve Outline

Key Terms Covered in the Module
Module Learning Objectives
Basics of Direction
Basics of Planning
Basics of Improvement
Other Core Elements

Key Terms Covered in the Module
Module Learning Objectives
DPI of the SVS
DPI of Guiding Principles

Key Terms Covered in the Module
Introducing Startegy Management
Developing Effective Strategies

Key Terms Covered in the Module
Module Learning Objectives
Managing Risks
Making Decisions through Portfolio Management
Directing via Governance, Risk, and Compliance (GRC)

Key Terms Covered in the Module
Module Learning Objectives
Core Concepts of Assessment
Conducting Effective Assessments
Core Concepts of Planning

Key Terms Covered in the Module
Module Learning Objectives
Introducing VSM
Developing Value Stream Maps
Knowing More About VSM

Key Terms Covered in the Module
Module Learning Objectives
Measurement and Reporting
Alignment of Measurements and Metrics
Success Factors and Key Performance Indicators
Continual Improvement

Key Terms Covered in the Module
Module Learning Objectives
Measurements for the Four Dimensions
Continual Improvement of the Service Value Chain and Practices

Key Terms Covered in the Module
Module Learning Objectives
Basics of OCM
OCM throughout DPI and Service Value Chain
Resistance and Reinforcement

Key Terms Covered in the Module
Module Learning Objectives
Basics of Effective Communication
Communication with Stakeholders

Key Terms Covered in the Module
Module Learning Objectives
Organizations and People in the SVS
Partners and Suppliers in the SVS
Value Streams and Processes in the SVS
Information and Technology in the SVS

Still have questions?

Reach out to our learning advisors for personalized guidance on choosing the right course, group training, or enterprise packages.

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What You Get with Microtek Learning

Instructor-Led Excellence

✓ Certified Instructor-led Training
✓ Top Industry Trainers
✓ Official Student Handbooks

Measurable Learning Outcomes

✓ Pre- & Post-Training Assessments
✓ Practice Tests
✓ Exam-Oriented Curriculum

Real-World Skill Building

✓ Hands-on Activities & Scenarios
✓ Interactive Online Courses
✓ Peer Collaboration (Not in self-paced)

Full Support & Perks

✓ Exam Scheduling Support ^*
✓ Learn & Earn Program ^*
✓ Support from Certified Experts
✓ Gov. & Private Pricing ^*

Our Clients

For over 10 years, Microtek Learning has helped organizations, leaders, students and professionals to reach their maximum potential. We have led the path by addressing their challenges and advancing their performances.